DO NOT BUY FROM THIS COMPANY, IT IS A SCAM! I BOUGHT 1 PRODUCT FROM THEIR WEBSITE COSTING £35, THEY ENDED UP TAKING £285 FROM MY ACCOUNT!! ABSOLUTE SCAM, DO NOT PURCHASE FROM THEM
I ordered an item from company called rosalexsm.pics. Think I saw on Insta. A company FineKirsstyn took payment from my bank. They do not sell car parts as stated on their company overview. Their tracking eventually stated they had tried to deliver and then a few days later said I had moved away. Not so. I hounded them incessantly and eventually they said courier had lost parcel and would refund me. Refund appeared today. I’d avoid this company rosalexsm.pics. They are based in China.
This review is for the GTJ Thetford location (you cannot leave a review with that location becuse it says permanently closed, they are not! I believe it’s becuse they are trying to avoid negative reviews). However GTJ company, no matter the location, is a shady business with shady business practices. We purchased our car end of March 2024, by mid May, the car needed a new turbo. The third party warrantee refused to repair stating it was a pre existing condition prior to being sold (news to us!!). After much back and forth GTJ reluctantly agreed to fix it at their shop. We had to pay to have it towed to their location. That was a month ago… we still do not have our car. We frequently call, barely anyone answers. When they do, it’s always ‘we’ll look into that and call back’ (they never do), or ‘the part is on order, I’ll check with the supplier’…. Excuse after excuse; week after week. We have emailed the complaint “department” multiple times and have never received a reply. It is a shame it has come to this, leaving negative reviews to hopefully, finally be heard and either get our car fixed and back to us or receive a refund. But at this point, they have done nothing to remedy the situation and have basically stolen lots of money from us. Do yourself a favor and DO NOT do business with GTJ at any location. They will just waste your time, energy and most importantly, your money.
Lies . Lies and more lies. Warranty isn't worth a shite. Not a trustworthy seller, how he is still going is beyond me.
Friendly staff and amazing quality of work definitely trustworthy and only use good parts not cheap parts which will breakdown again. Flexible with you and how you work and flexible with pickup time for when the work is done it’s like there’s someone always there to help you .
Good honest people to buy a car from would definitely buy from them again good after sales service.
This company or uncontactable.
Arfur Daley traders - agreed everything for them to sell my MH on my behalf and they agreed a price, then, knowing we were pretty much in the positon of not being able to pull out, they wantd to drop the agreed prices but wont say by how much Part of Motorhome Depot - Ive bought twice through that brand, and now, wouldnt touch them again.
French bulldog candle purchased as a Christmas gift. When unboxed on Xmas day, it was found to be broken. Notified them immediately, did not receive a response until the new year and was told it was my problem as apparently their policy is unless you notify within 24hrs of delivery they aren't interested. Not only is this totally illegal it's quite frankly shocking customer service. Don't bother ordering unless you want a broken overpriced candle, as they aren't interested in providing any level of customer service, whether it's Christmas time or not. AVOID.
Excellent people to do business with, could not believe the price they paid me for all the stuff I sold them. Would definitely keep them in mind for the future.
Still waiting on log book 6 months when I was told it would only take 5to 6 weeks excuse after excuse from them don't know whats going on fed up with all the excuses from them won't answer phone now I will be phoning DVLA Iam fed up with the axcauses
Great car , great price, would recommend!