GTJ CARS  Reviews

This review is for the GTJ Thetford location (you cannot leave a review with that location becuse it says permanently closed, they are not! I believe it’s becuse they are trying to avoid negative reviews). However GTJ company, no matter the location, is a shady business with shady business practices.
We purchased our car end of March 2024, by mid May, the car needed a new turbo. The third party warrantee refused to repair stating it was a pre existing condition prior to being sold (news to us!!). After much back and forth GTJ reluctantly agreed to fix it at their shop. We had to pay to have it towed to their location. That was a month ago… we still do not have our car. We frequently call, barely anyone answers. When they do, it’s always ‘we’ll look into that and call back’ (they never do), or ‘the part is on order, I’ll check with the supplier’…. Excuse after excuse; week after week. We have emailed the complaint “department” multiple times and have never received a reply. It is a shame it has come to this, leaving negative reviews to hopefully, finally be heard and either get our car fixed and back to us or receive a refund. But at this point, they have done nothing to remedy the situation and have basically stolen lots of money from us. Do yourself a favor and DO NOT do business with GTJ at any location. They will just waste your time, energy and most importantly, your money.

I purchased the vehicle on 17.05.2024, with the agreement that it would be delivered by the 27th of April. However, the car was delivered two weeks late, causing significant inconvenience.

In addition to the late delivery, I was assured that the car would come with a 12-month MOT. Upon receiving the vehicle, I discovered that the MOT is set to expire on the 31st of August, which is considerably less than the promised duration.
This misrepresentation is unacceptable and has caused further frustration.

Moreover, I was alarmed to find that the car is missing a rear-view mirror, which is a legal requirement for safe driving. This oversight not only poses a safety risk but also makes the vehicle non-compliant with road safety regulations.The engine check light is on, indicating a fault with the crankshaft sensor position.

Furthermore, after researching, I have found that other customers have reported similar negative experiences with your dealership. This pattern of issues is concerning and undermines my trust in your dealership. My decision to purchase from your dealership was significantly influenced by the recommendation of a known car broker whom I trusted to guide me to a reputable dealer.

I brought these issues to your attention in good faith, expecting them to be addressed promptly and professionally. However, I am deeply disappointed by the dismissive and accusatory response from dealership owner (deleted by the administrator). Instead of acknowledging the legitimate concerns raised about the vehicle, (deleted by the administrator)has falsely accused me of making threats and has completely ignored the substantive issues with the car.

If I could give this company zero stars, I would
I bought a Nissan Qashqai about 18 months ago from AJT Cars, Thetford, which appeared OK but had to have the a lot of work done on the front underside by my garage, saying it was dangerous and to not drive it. Total £500.

It unfortunately broke down again last week and my garage has just told me there is a problem with the injectors that will cost £500 to fault find as they would need to go away. They also told me that the rear is very badly rusted and that the whole car only has 2 years left before it is considered a right-off. They have recommended not spending any more money on it.
I have an outstanding loan on it for £6000 so this is obviously really bad news!!
It's also the family car and carries my children and family around, so being considered dangerous is sickening.
I will NEVER buy a used car from this place again and encourage you to AVOID like the PLAGUE, no matter how smiley the sales guy is...!
KFZ3703

[Comment removed by administrator for breaking rules of the forum]

Before you hand over the deposit you have a type of treatment after you give the deposit you've already been...
I bought a car at this stand I had a problem and it was under warranty and they kept stalling so that the warranty would expire, then they say I need a diagnosis and they say it's not correct so they kept the car for 3 weeks and they didn't fix it what my diagnosis detected. They found another part that wasn't even mentioned, but that was revealed in a diagnosis made by them...after 3 weeks I had a problem with the car again (the warranty with so much in the past was gone) and I'm still waiting for it today. It was a simple phone call just like Mathew said he would make me...
Don't buy cars here now I have a loan to pay for a car that only has problems...

Just avoid at all costs. These men are total cowboys.

Absolutely horrific experience with this company from start to finish, once they have your money they don't care about you or the car.
The car cost 5k and needed new track rod ends doing within the first 2 weeks, new injectors and i then found out at MOT that it had a badly corroded subframe and that it definitely would have been an advisory on the previous MOT unless somehow this was miraculously missed or the MOT wasnt infact the real deal! I also had confirmation that before I had the car it was in such bad condition it had to be shovelled out and valeted twice before it was fit for driving, so basically came from an auction for a couple of hundred quid in the worst condition ever!
I waited much longer than promised for the car to be ready even though they knew I was stuck with no other transport and couldn't get to work. They then told me they never had time to get it cleaned and that they would pay for a valet if I booked the car in which is what I did (another day off work waiting over 6 hours for this with a 30 minute travel to and from the place they use to valet vehicles). After cleaning, the valet people said GTJ were not paying for the service and that I had to cover the cost myself. After many calls to the company (stood at the valet place) they did finally pay for the valet but overall this was a completely stressful situation and I would urge anybody to approach with caution or better still, walk the other way!

Unfortunately less than 2 years after purchase this car is not fit for the road unless a lot more money is invested, at least another 3k.

The company called GTJ CARS from Thetford,a manager called (deleted by the administrator) ,he sold me a car and lied to me about the car warranty. He told me that the car is fully warranty and after the respective warranty,they told me that my car is not fully warranty.Be careful with them because they lie people a lot and don't read their warranty policy before people pay. They are (deleted by the administrator) who deserve to be sued.

Very poor after sales. No communication. They do not keep to the deal and are not to be trusted especially (deleted by the administrator). I would steer we’ll clear.

The job offer is for a Sales Advisor position at GTJ CARS. They emphasize that they are a growing and changing company with opportunities for career progression. The job responsibilities include selling products, making recommendations to customers, and effectively communicating with employees. It's mentioned that customer service skills are important and the ability to listen to and interpret customer needs accurately.

Considering the salary range of £23,000-£35,000 per year, it would be valuable to understand more about the criteria for determining the pay scale. Could you provide more information about what factors contribute to the salary range and how performance is evaluated? Additionally, the job offer mentions a flexitime schedule. Could someone clarify what this entails and how it accommodates work-life balance?

Worse company ever got car was in garage for 4 weeks in total still didn't have a clue what problem was went some where else they sorted it the same day would never recommend these to anyone