GTJ CARS  Reviews

This review is for the GTJ Thetford location (you cannot leave a review with that location becuse it says permanently closed, they are not! I believe it’s becuse they are trying to avoid negative reviews). However GTJ company, no matter the location, is a shady business with shady business practices.
We purchased our car end of March 2024, by mid May, the car needed a new turbo. The third party warrantee refused to repair stating it was a pre existing condition prior to being sold (news to us!!). After much back and forth GTJ reluctantly agreed to fix it at their shop. We had to pay to have it towed to their location. That was a month ago… we still do not have our car. We frequently call, barely anyone answers. When they do, it’s always ‘we’ll look into that and call back’ (they never do), or ‘the part is on order, I’ll check with the supplier’…. Excuse after excuse; week after week. We have emailed the complaint “department” multiple times and have never received a reply. It is a shame it has come to this, leaving negative reviews to hopefully, finally be heard and either get our car fixed and back to us or receive a refund. But at this point, they have done nothing to remedy the situation and have basically stolen lots of money from us. Do yourself a favor and DO NOT do business with GTJ at any location. They will just waste your time, energy and most importantly, your money.

I purchased the vehicle on 17.05.2024, with the agreement that it would be delivered by the 27th of April. However, the car was delivered two weeks late, causing significant inconvenience.

In addition to the late delivery, I was assured that the car would come with a 12-month MOT. Upon receiving the vehicle, I discovered that the MOT is set to expire on the 31st of August, which is considerably less than the promised duration.
This misrepresentation is unacceptable and has caused further frustration.

Moreover, I was alarmed to find that the car is missing a rear-view mirror, which is a legal requirement for safe driving. This oversight not only poses a safety risk but also makes the vehicle non-compliant with road safety regulations.The engine check light is on, indicating a fault with the crankshaft sensor position.

Furthermore, after researching, I have found that other customers have reported similar negative experiences with your dealership. This pattern of issues is concerning and undermines my trust in your dealership. My decision to purchase from your dealership was significantly influenced by the recommendation of a known car broker whom I trusted to guide me to a reputable dealer.

I brought these issues to your attention in good faith, expecting them to be addressed promptly and professionally. However, I am deeply disappointed by the dismissive and accusatory response from dealership owner (deleted by the administrator). Instead of acknowledging the legitimate concerns raised about the vehicle, (deleted by the administrator)has falsely accused me of making threats and has completely ignored the substantive issues with the car.

One star is way too good for GTJ cars. This company currently have a Vauxhall Corsa for sale (advertised on their website), that they know is not road worthy nor fit for purpose.
GTJ sold this car to our son’s partner in September. She spent all her savings on this car and a useless warranty. The Corsa broke down in October.
Aforementioned warranty would not cover any of the diagnostics nor repairs. Our local garage found significant damage to the catalytic converter and other issues. After many ignored emails and phone messages, GTJ finally agreed to repair the car and collected it late in November.
Many delays later, the car was apparently ready to be collected from Thetford in January. Upon collection the battery was flat… it had not been replaced as per the diagnostics. We asked for the invoices for all the parts that had been scheduled to be replaced (in particular the totally melted catalytic converter) these invoices were never forthcoming. Much discussion and finally a second hand battery was put in the car and it was driven home. It broke down again a few days later.
GTJ said that they would recover the vehicle again (for inspection), but repeated emails to them proved fruitless. They basically ignored any correspondence directed to them and refused to acknowledge repeated pleas for a refund.
Late in February, a legal claim for compensation was made to the county court. GTJ had 14 days to respond before a county court judgement could be placed. They did not respond until day 13 and they then demanded that the claim be withdrawn. A few days of negotiations and finally GTJ agreed to repay in full. The claim was marked as settled and GTJ sent someone to collect the car. A few days later the car was for sale again on their website. This car has not been mended and until the refund payment is cleared and ownership transferred, GTJ do NOT own the car.
Throughout this whole sorry business, GTJ have been evasive and underhand. They are NOT the trustworthy family business that they claim to be. In fact they are lying crooks. The best advice would be:
DO NOT BUY A CAR FROM GTJ CARS!