Salary for customer service administrator

Average salary

1800 £

Basic salary	1200 £
Maximum Wage	2300 £

1200 £
Lowest

1750 £
Average

2300 £
Highest

customer service administrator - How much money do you make working at this position?

The average salary for the customer service administrator position is 1800 £

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Salary in companies

GROUP APEX	4000 £	1200 £ 4000 £
ROCASA CONSULTING	3300 £	1200 £ 4000 £
RECRUITMENT RESOLUTION	2750 £	1200 £ 4000 £
JENRICK COMMERCIAL	2720 £	1200 £ 4000 £
CEVA LOGISTICS	2666 £	1200 £ 4000 £
RESOURCE SOLUTIONS	2560 £	1200 £ 4000 £
AMS	2560 £	1200 £ 4000 £
Freightserve	2500 £	1200 £ 4000 £
CLARITYSTAMP	2500 £	1200 £ 4000 £
XCEL RECRUITMENT	2500 £	1200 £ 4000 £

Comment on the job position of customer service administrator

Benefits

laptop
holiday vouchers

Requirements

customer Service
market Research
working Remotely
customer Service Advisor
customer Service Administrator
must have access to a fast and reliable internet connection
desire to fully take part in one or several of the given topics
ability to read, understand, and follow oral and written instructions
customer service administrator advisor experience is not needed
relevant experience gained in customer service, customer success, customer experience, helpdesk, sales order management team or project administration
previous experience gained working in a product-based business
competent on MS Office Suite & used to working with a CRM or order management system
experienced handling a high volume of customer emails and calls
ability to absorb a product query, and effectively convey to internal technical teams
natural communicator, highly organised with exceptional attention to detail
passionate about delivering exceptional Customer experience
customer service
able to work as part of a team
basic Numeracy
working in a fast-paced environment

Responsibility

show up at least 10 mins before the discussion start time
participate by completing written and oral instructions
complete written survey provided for each panel
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to the meeting date
resolving a high volume of customer, product and project queries via phone & email
resolving a high volume of customer queries & problems via phone & email
respond to all helpdesk tickets within agreed timeframes
tracking of customer orders from post sales close to delivery on-site ensuring no delays
ensuring all customer activity is updated on the CRM system
effective communication internally, building trusted relationships to resolve customer problems efficiently
providing outstanding customer service every time
ensure prompt and professional feedback to all ad-hoc customer/delivery queries, working with internal and external stakeholders to source information as required
resolving problematic customer price, logistics, and promotional claims that have been escalated to you
working with Customer Development, Customer Experience Specialists, and Stock Management to ensure messages are simple, clear, and consistent
knowledge of financial processes of accruals and rebates
resolve escalated operational issues internally and with Customer
supporting our Partner Organisation in the order cycle ensuring order queries are resolved promptly to hit vital day to day operational deadlines
analyse data and identify trends in delivery issues to support Customer Experience Specialists in creating action plans to reduce the number of incoming claims and improve invoice accuracy
working with Customer Experience Specialists to resolve ongoing issues
working with Customer Account Team, Stock Control and the Bangalore order management teams to proactively schedule customer orders, maximising Customer Service and avoiding stock / logistics / credit constraints

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