Salary for customer service administrator

Average salary

1800 £

Basic salary 1200 £
Maximum Wage 2300 £
1200 £
Lowest
1750 £
Average
2300 £
Highest

customer service administrator - How much money do you make working at this position?

The average salary for the customer service administrator position is 1800 £

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Companies with the highest earnings in position Customer service administrator
GROUP APEX
Based on 2 job offers
 4000 £
3300 £
RECRUITMENT RESOLUTION
Based on 2 job offers
 2750 £
2720 £
CEVA LOGISTICS
Based on 6 job offers
 2666 £
RESOURCE SOLUTIONS
1 review
Based on 3 job offers
 2560 £
2560 £
2500 £
2500 £
XCEL RECRUITMENT
Based on 3 job offers
 2500 £

Salary in companies

GROUP APEX 4000 £
1200 £ 4000 £
ROCASA CONSULTING 3300 £
1200 £ 4000 £
RECRUITMENT RESOLUTION 2750 £
1200 £ 4000 £
JENRICK COMMERCIAL 2720 £
1200 £ 4000 £
CEVA LOGISTICS 2666 £
1200 £ 4000 £
RESOURCE SOLUTIONS 2560 £
1200 £ 4000 £
AMS 2560 £
1200 £ 4000 £
Freightserve 2500 £
1200 £ 4000 £
CLARITYSTAMP 2500 £
1200 £ 4000 £
XCEL RECRUITMENT 2500 £
1200 £ 4000 £

Comment on the job position of customer service administrator

Benefits

  • laptop
  • holiday vouchers

Requirements

  • customer Service
  • market Research
  • working Remotely
  • customer Service Advisor
  • customer Service Administrator
  • must have access to a fast and reliable internet connection
  • desire to fully take part in one or several of the given topics
  • ability to read, understand, and follow oral and written instructions
  • customer service administrator advisor experience is not needed
  • relevant experience gained in customer service, customer success, customer experience, helpdesk, sales order management team or project administration
  • previous experience gained working in a product-based business
  • competent on MS Office Suite & used to working with a CRM or order management system
  • experienced handling a high volume of customer emails and calls
  • ability to absorb a product query, and effectively convey to internal technical teams
  • natural communicator, highly organised with exceptional attention to detail
  • passionate about delivering exceptional Customer experience
  • customer service
  • able to work as part of a team
  • basic Numeracy
  • working in a fast-paced environment

Responsibility

  • show up at least 10 mins before the discussion start time
  • participate by completing written and oral instructions
  • complete written survey provided for each panel
  • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to the meeting date
  • resolving a high volume of customer, product and project queries via phone & email
  • resolving a high volume of customer queries & problems via phone & email
  • respond to all helpdesk tickets within agreed timeframes
  • tracking of customer orders from post sales close to delivery on-site ensuring no delays
  • ensuring all customer activity is updated on the CRM system
  • effective communication internally, building trusted relationships to resolve customer problems efficiently
  • providing outstanding customer service every time
  • ensure prompt and professional feedback to all ad-hoc customer/delivery queries, working with internal and external stakeholders to source information as required
  • resolving problematic customer price, logistics, and promotional claims that have been escalated to you
  • working with Customer Development, Customer Experience Specialists, and Stock Management to ensure messages are simple, clear, and consistent
  • knowledge of financial processes of accruals and rebates
  • resolve escalated operational issues internally and with Customer
  • supporting our Partner Organisation in the order cycle ensuring order queries are resolved promptly to hit vital day to day operational deadlines
  • analyse data and identify trends in delivery issues to support Customer Experience Specialists in creating action plans to reduce the number of incoming claims and improve invoice accuracy
  • working with Customer Experience Specialists to resolve ongoing issues
  • working with Customer Account Team, Stock Control and the Bangalore order management teams to proactively schedule customer orders, maximising Customer Service and avoiding stock / logistics / credit constraints

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