Salary for contact centre manager

Average salary

3100 £

Basic salary 2100 £
Maximum Wage 5800 £
2100 £
Lowest
3950 £
Average
5800 £
Highest

contact centre manager - How much money do you make working at this position?

The average salary for the contact centre manager position is 3100 £

Similar positions

reprographic assistant 2200 £
branch administrator 1900 £
housing policy officer 3600 £
registered branch manager 3100 £
customer services administrator 1800 £
business support administrator 1900 £
apprentice administrator 1200 £
customer service manager 2900 £
local business development manager 2300 £
business project manager 5800 £
call centre operator 1900 £
team secretary 2100 £
business services semi senior 2300 £
client services manager 3100 £
practice manager 3400 £
data entry clerk 1800 £
customer service adviser 1800 £
business administration apprentice 1100 £
business services manager 4100 £
telephonist 1600 £
Companies with the highest earnings in position Contact centre manager
AKKODIS
Based on 2 job offers
 12000 £
10000 £
MAJOR PLAYERS
Based on 2 job offers
 8250 £
5833 £
5333 £
5000 £
BRITE RECRUITMENT
Based on 2 job offers
 4583 £
SUDALE SEARCH & SELECT
Based on 2 job offers
 4167 £
CHASE RECRUITMENT
Based on 3 job offers
 4166 £
MOTABILITY OPERATIONS
Based on 5 job offers
 3877 £

Salary in companies

AKKODIS 12000 £
2100 £ 12000 £
INVOLVED SOLUTIONS 10000 £
2100 £ 12000 £
MAJOR PLAYERS 8250 £
2100 £ 12000 £
SF RECRUITMENT 5833 £
2100 £ 12000 £
NATIONWIDE BUILDING 5333 £
2100 £ 12000 £
BLUE SQUARE 5000 £
2100 £ 12000 £
BRITE RECRUITMENT 4583 £
2100 £ 12000 £
SUDALE SEARCH & SELECT 4167 £
2100 £ 12000 £
CHASE RECRUITMENT 4166 £
2100 £ 12000 £
MOTABILITY OPERATIONS 3877 £
2100 £ 12000 £

Comment on the job position of contact centre manager

Benefits

  • mutual
  • company car

Requirements

  • end to end project management / delivery
  • operational project/change management experience
  • contact centre transformation experience
  • stakeholder, 3rd party and Supplier management
  • initial roll out will be in the UK and then Europe - can be managed remotely
  • PMP, Prince 2 or MSP certified
  • contact Centre
  • telephony
  • contact Centre Manager
  • service Manager
  • telephony PM
  • experience of monitoring/managing contact centre performance
  • provide strong leadership and guidance for members of the team working on this contract
  • reducing contract duration whilst optimising customer experience
  • optimising contact routes to reduce avoidable contact, repeat contacts and improve overall customer outcomes
  • forecasting contact demand patterns & understanding drivers of contact
  • developing, implementing and utilising management information to monitor overall effectiveness and optimise end to end contact services
  • developing contact capacity/resource strategies - multi-channel - webchat / telephony / email
  • supplier/contract management & negotiating - implementing improvement / rectification plans
  • proven experience in call centre management or a similar customer service leadership role

Responsibility

  • contact Centre Digital Transformation Programme Manager - CONTACT CENTRE SPECIALIST
  • across the business are involved in these initiatives
  • monitor call volumes, handle time, and service levels to ensure efficient operations and timely response to customer inquiries
  • monitor calls and provide feedback to team members to improve their performance
  • conduct regular training sessions to enhance skills and knowledge
  • prepare regular reports for senior management, highlighting performance trends, areas for improvement, and recommended actions
  • operations Management: Develop and implement efficient call centre processes and procedures to optimize productivity and customer satisfaction
  • build strong relationships with key stakeholders to drive cross-functional initiatives and resolve issues
  • quality Assurance: Implement quality assurance programs to ensure consistent service delivery and adherence to established standards
  • team Management: Manage and lead a team of call centre representatives , team leaders , and other support staff. Set performance goals, provide coaching and feedback, and ensure the team meets or exceeds customer service / sales targets
  • stakeholder Management: Collaborate with other departments, such as sales, marketing, and IT, to align call centre operations with broader organisational goals
  • be the voice of change across all channel partner Contact Centre sites ensuring alignment of key objectives
  • ownership of channel bi-weekly, monthly & quarterly meetings and reviews with channels
  • report back changes and opportunities to management in a timely manner to deliver improvements
  • support the HOO with budget management and forecasting for all activity across each contact centre site for all channel partners
  • work collaboratively with Head of Field to construct a quarterly plan for field visits & activities that will be deployed
  • own & produce weekly contact centre dashboard insights highlighting performance, areas of opportunities and actions to change
  • maintain contact centre estate data file with up-to-date headcount, skill set split and stakeholder mapping
  • within the role, you will be working closely with Senior stakeholders, Channel managers, Retail operations, Training and Channel partners to devise and execute the mid-long-term strategy increasing brand engagement & consideration amongst agents on and offshore
  • own and maintain the Contact Centre roadmap holding key stakeholders accountable for delivering change across key channel partners

Current offers for the position

NEXT PLC
Contact Centre Team Manager - Hebrew

On a day to day basis, Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.

Manchester

VALDA ENERGY
Contact Centre Manager

Minimum of 2 years experience in a contact centre leadership position. In depth experience of contact centre technologies. Lead meetings with key stakeholders.

Bicester

NATIONWIDE BUILDING
Operations Manager, Customer Contact Centre

Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members. What you’ll be doing.

Swindon

MOTABILITY OPERATIONS
Contact Centre Team Manager

1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it. In depth understanding of Customer Services.

Bristol

SMART ENERGY HOMES
Contact Centre Manager

We are seeking a Call Centre Manager to lead and motivate the call centre but also to make outbound calls to potential customers and lead by example.

Usk

FRESH DIRECT
Contact Centre Team Manager

Company Description Job Description Customer Support Team Manager £30,426 per annum - Excellent career development, discounted products and services and much more! Are you passionate about customer service? Do you enjoy leading a team? If so, this could be the role for you! We are currently recruiting a for a Contact Centre Team Manager to join the Customer Support Team in Fresh Direct Bicester Contact Centre. As a Fresh Direct Team Leader, you’ll be responsible for leading and motivating a team of up to 15 Customer Service Advisors and be accountable for the recruitment, selection, ongoing performance, and development of your team whilst leading a culture of empowerment where every service opportunity is realised. You will be the key communication link between advisors and the wider business, ensuring effective proactive communication across your team. After successful completion of your probation there is a potential for this role to be Hybrid. What you’ll be doing: Direct management of between 12 – 15 customer support advisors ensuring each individual is fully developed to their maximum potential Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required Support and identify opportunities to improve revenue and customer experience To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams Work to KPIs, aligned to our business objectives incorporating sales, service, cost, employee engagement, customer satisfaction dimensions What we are looking for: Experience at Team Leader or supervisor level, ideally in a contact centre environment managing a customer support-based team Confident, self-motivated and positive attitude with strong commercial awareness Computer literacy, confid

Bicester