Salary for call centre operator

Average salary

1900 £

Basic salary	1300 £
Maximum Wage	2300 £

1300 £
Lowest

1800 £
Average

2300 £
Highest

call centre operator - How much money do you make working at this position?

The average salary for the call centre operator position is 1900 £

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Salary in companies

GUY'S AND ST THOMAS' FOUNDATION	2329 £	1300 £ 2329 £
MFH SALES AND MARKETING	2209 £	1300 £ 2329 £
GOGO CABS	2208 £	1300 £ 2329 £
COMPLETE HGV SOLUTIONS GROUP	2083 £	1300 £ 2329 £
AMBERLODGE	2065 £	1300 £ 2329 £
BURST NETWORKS	2042 £	1300 £ 2329 £
CHURCHILL RETIREMENT LIVING	2041 £	1300 £ 2329 £
CAPITAL RECRUITMENT	1920 £	1300 £ 2329 £
CLEARANSWER CALL CENTRES	1872 £	1300 £ 2329 £
LONDON MEDICAL GROUP	1840 £	1300 £ 2329 £

Comment on the job position of call centre operator

Requirements

professional telephone manner
team player
compassion, Empathy
active listening skills
reliable, flexible
intermediate IT Skills
excellent Communication Skills: calls can be highly challenging due to emotive circumstances and caller anxiety
exceptional Communication: Demonstrating excellent verbal communication skills, you'll ensure customers feel heard and valued
detail-Oriented: Your keen attention to detail guarantees accurate data entry and precise service
ability to effectively communicate and empathize with customers
strong problem-solving skills to analyze customer needs and provide appropriate solutions
attention to detail for accurate data entry and documentation
strong communication skills to interact with customers effectively
ability to analyze information and provide personalized solutions
prior experience in a call center or customer service role is a plus
strong phone etiquette with a friendly and professional demeanour
ability to analyse information quickly and provide clear solutions to customers
previous experience in a call centre or customer service role is preferred but not essential
proficient data entry skills with attention to detail
A positive attitude and the ability to work effectively within a team environment

Responsibility

deal with emergency calls as a priority adhering to processes and procedures
as the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as our department is the interface for the hospital and will often be the caller’s first experience of the Trust
facilitate the ability to report on patient contacts by recording details of all patient interactions in line with agreed procedures and processes
pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases
accurate Records: Maintain meticulous records of customer interactions and transactions, ensuring data integrity and completeness
adherence to Guidelines: Follow communication procedures, guidelines, and company policies when interacting with customers. Uphold the highest standards of service
issue Resolution: Identify and escalate priority issues to the appropriate department or supervisor, ensuring swift resolution for customers
product Expertise: Be well-versed in our company's products and services. Provide customers with comprehensive information and guidance
efficient Processing: Handle various customer requests, from processing orders and forms to applications. Accuracy and attention to detail are paramount
stay Informed: Keep your knowledge up-to-date regarding our company's products, services, and policies
efficient Problem Solver: Handle customer inquiries, complaints, and requests with agility, aiming to resolve issues effectively and efficiently. Your goal is to leave customers satisfied
answer incoming calls from customers and provide assistance with inquiries or issues
utilize phone etiquette to ensure professional and courteous communication with customers
analyze customer needs and provide appropriate solutions or recommendations
perform data entry to accurately document customer interactions and update customer information in the system
upsell products or services to customers when appropriate
handle incoming and outgoing calls professionally and efficiently
utilize phone etiquette to ensure positive customer interactions
analyze customer inquiries and provide accurate information or solutions
upsell products or services to maximize sales opportunities

Current offers for the position

BURST NETWORKS
Call Centre Operator

Edinburgh

OMNI HEALTHCARE
Call Centre Operator

Birmingham

MFH SALES AND MARKETING
Call Centre Operator

Belfast

AMBERLODGE
Call Centre Operator

Newcastle upon Tyne

CLEARANSWER CALL CENTRES
Call Centre Operator

Kingston upon Hull