Salary for call centre operator

Average salary

1900 £

Basic salary	1400 £
Maximum Wage	2300 £

1400 £
Lowest

1850 £
Average

2300 £
Highest

call centre operator - How much money do you make working at this position?

The average salary for the call centre operator position is 1900 £

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Salary in companies

GUY'S AND ST THOMAS' FOUNDATION	2329 £	1400 £ 2329 £
GOGO CABS	2208 £	1400 £ 2329 £
COMPLETE HGV SOLUTIONS GROUP	2083 £	1400 £ 2329 £
CHURCHILL RETIREMENT LIVING	2041 £	1400 £ 2329 £
CAPITAL RECRUITMENT	1920 £	1400 £ 2329 £
LONDON MEDICAL GROUP	1840 £	1400 £ 2329 £
BROOK STREET IT	1760 £	1400 £ 2329 £
BROOK STREET IT	1760 £	1400 £ 2329 £
CLEARANSWER CALL CENTRES	1760 £	1400 £ 2329 £
PERTEMPS NETWORK GROUP	1760 £	1400 £ 2329 £

Comment on the job position of call centre operator

Requirements

professional telephone manner
team player
compassion, Empathy
active listening skills
reliable, flexible
intermediate IT Skills
excellent Communication Skills: calls can be highly challenging due to emotive circumstances and caller anxiety
ability to effectively communicate and empathize with customers
strong problem-solving skills to analyze customer needs and provide appropriate solutions
attention to detail for accurate data entry and documentation
please note that this position is located in Epsom, surrey
job Types: Full-time, Temp to perm
contract length: 4 months
call centre: 2 years
" Confident in taking customer telephone calls and handling customer enquiries using various media methods
" Can communicate effectively with others
" IT Literate
" You can show empathy when dealing with some potentially challenging conversations
" You have a high attention to detail
we welcome applications from people of all backgrounds

Responsibility

deal with emergency calls as a priority adhering to processes and procedures
as the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as our department is the interface for the hospital and will often be the caller’s first experience of the Trust
facilitate the ability to report on patient contacts by recording details of all patient interactions in line with agreed procedures and processes
pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases
answer incoming calls from customers and provide assistance with inquiries or issues
utilize phone etiquette to ensure professional and courteous communication with customers
analyze customer needs and provide appropriate solutions or recommendations
perform data entry to accurately document customer interactions and update customer information in the system
upsell products or services to customers when appropriate
taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
logging each call in our CRM system, ensuring information is accurately recorded
we are currently looking for enthusiastic and dedicated call centre staff for our flagship clinic in London, based in Earls Court
experience of customer management and telephony skills is a must
ideally 1-2 years experience in a similar environment
detailed training will be provided
undergraduate education would be a preference
NVQ level 4 would be a benefit
este London is a large team of 30 people and support staff and we have over 30 treatment rooms and are looking to further expand at this facility with the role of call centre staff due to ongoing demand for our treatments and services
pay shall be discussed during interview depending on experience
call centre experience is a must in the UK and any previous experience in aesthetics' including lasers treatments, skin treatments and body treatments would be a strong benefit

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