Salary for customer services manager

Average salary

3100 £

Basic salary 1800 £
Maximum Wage 5000 £
1800 £
Lowest
3400 £
Average
5000 £
Highest

customer services manager - How much money do you make working at this position?

The average salary for the customer services manager position is 3100 £

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Companies with the highest earnings in position Customer services manager
6666 £
5000 £
5000 £
4666 £
TRIUMPH CONSULTANTS
Based on 3 job offers
 4480 £
4166 £
REGUS
Based on 6 job offers
 4166 £
REGUS
Based on 6 job offers
 4166 £
4166 £
NETWORX
Based on 3 job offers
 4062 £

Salary in companies

HYDROGEN GROUP 6666 £
1800 £ 6666 £
WORKPLACE HR 5000 £
1800 £ 6666 £
THE WORKPLACE CONSULTANCY 5000 £
1800 £ 6666 £
REACT RECRUITMENT 4666 £
1800 £ 6666 £
TRIUMPH CONSULTANTS 4480 £
1800 £ 6666 £
THINK SPECIALIST RECRUITMENT 4166 £
1800 £ 6666 £
REGUS 4166 £
1800 £ 6666 £
REGUS 4166 £
1800 £ 6666 £
HYDE GROUP 4166 £
1800 £ 6666 £
NETWORX 4062 £
1800 £ 6666 £

Comment on the job position of customer services manager

Benefits

  • mutual

Requirements

  • experienced in customer change and transformation delivery at programme/portfolio level
  • experience working on multiple projects at one time
  • knowledge of the end-to-end change cycle
  • demonstrable ability to lead a cross-functional team
  • experienced in delivering strategic roadmaps
  • strong stakeholder management
  • experience working with PMOs, managing the portfolio budget, and carrying out monthly reviews and annual and quarterly planning
  • customer Management
  • financial Services
  • 10 years in people management experience
  • 5 years in Customer Service experience
  • experience in digital tools and digital engagement of customers
  • experience in CRM management
  • excellent communication skills and an active listener
  • excellent negotiator with a long-term relationship mindset
  • able to build business relationships internally and externally, comfortable working in a matrix type of organisation
  • high level qualification in a relevant discipline or relevant experience in the field
  • very good ICT skills to utilise a wide range of ICT applications
  • excellent written and verbal communication skills
  • effective organisational skills

Responsibility

  • identify opportunities for improvements to customer journeys
  • other Activities, Duties and Responsibilities
  • ensure company customers are delighted about its service
  • define and communicate customer service standards as well as achieving the agreed customer service levels and standards
  • lead, develop and support the Customer Services team to deliver first class level customer services
  • routinely review the necessary resources, tools and capabilities necessary to deliver a high-quality customer support and escalate staff training needs
  • direct the daily operations of the customer services team
  • lead regional data quality efforts, monitor data accuracy and data base information
  • optimize the customer journey to ensure every customer gets an answer at the first point of contact and in a timely manner
  • oversee successful implementation of customer services projects and initiatives regionally and/or globally, as required
  • coach the individuals in the Customer Services team
  • evaluate and address the performance of everyone in the team. This role oversees recruitment, promotion and termination of the employees in its department
  • be responsible for the income and expenditure budgets and / or trading accounts for the Service Group circa £3.5 million
  • attend meetings and speak on behalf of the Council locally, regionally and nationally on commercial & customer services issues
  • responsible for the income and expenditure budgets and / or trading accounts for the Service Group circa £3.5 million
  • community Sales Manager
  • being responsible for managing anything and everything on site
  • rising to every challenge and solving problems
  • giving tours to prospective customers
  • IWG is the world’s global market leader in hybrid working and we offer an unparalleled platform that supports many thousands of businesses and over 8 million customers in over 120 countries

Current offers for the position

UNIVERSITY OF CAMBRIDGE
Customer Services Manager

Cambridge