Salary for customer services manager

Average salary

3000 £

Basic salary	1800 £
Maximum Wage	5000 £

1800 £
Lowest

3400 £
Average

5000 £
Highest

customer services manager - How much money do you make working at this position?

The average salary for the customer services manager position is 3000 £

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HYDROGEN GROUP	6666 £
THE WORKPLACE CONSULTANCY	5000 £
REACT RECRUITMENT	4666 £
TRIUMPH CONSULTANTS Based on 3 job offers	4480 £
REGUS Based on 59 job offers	4166 £
THINK SPECIALIST RECRUITMENT	4166 £
HYDE GROUP	4166 £
NETWORX Based on 3 job offers	4062 £
SLH PROPERTY GROUP Based on 2 job offers	3833 £
KIND CONSULTANCY	3833 £

Salary in companies

HYDROGEN GROUP	6666 £	1800 £ 6666 £
THE WORKPLACE CONSULTANCY	5000 £	1800 £ 6666 £
REACT RECRUITMENT	4666 £	1800 £ 6666 £
TRIUMPH CONSULTANTS	4480 £	1800 £ 6666 £
REGUS	4166 £	1800 £ 6666 £
THINK SPECIALIST RECRUITMENT	4166 £	1800 £ 6666 £
HYDE GROUP	4166 £	1800 £ 6666 £
NETWORX	4062 £	1800 £ 6666 £
SLH PROPERTY GROUP	3833 £	1800 £ 6666 £
KIND CONSULTANCY	3833 £	1800 £ 6666 £

Comment on the job position of customer services manager

Benefits

mutual

Requirements

experienced in customer change and transformation delivery at programme/portfolio level
experience working on multiple projects at one time
knowledge of the end-to-end change cycle
demonstrable ability to lead a cross-functional team
experienced in delivering strategic roadmaps
strong stakeholder management
experience working with PMOs, managing the portfolio budget, and carrying out monthly reviews and annual and quarterly planning
10 years in people management experience
5 years in Customer Service experience
experience in digital tools and digital engagement of customers
experience in CRM management
excellent communication skills and an active listener
excellent negotiator with a long-term relationship mindset
able to build business relationships internally and externally, comfortable working in a matrix type of organisation
high level qualification in a relevant discipline or relevant experience in the field
very good ICT skills to utilise a wide range of ICT applications
excellent written and verbal communication skills
effective organisational skills
developing and implementing strategies and policies in a public sector environment
excellent Financial skills

Responsibility

ensure company customers are delighted about its service
define and communicate customer service standards as well as achieving the agreed customer service levels and standards
lead, develop and support the Customer Services team to deliver first class level customer services
routinely review the necessary resources, tools and capabilities necessary to deliver a high-quality customer support and escalate staff training needs
direct the daily operations of the customer services team
lead regional data quality efforts, monitor data accuracy and data base information
optimize the customer journey to ensure every customer gets an answer at the first point of contact and in a timely manner
oversee successful implementation of customer services projects and initiatives regionally and/or globally, as required
coach the individuals in the Customer Services team
evaluate and address the performance of everyone in the team. This role oversees recruitment, promotion and termination of the employees in its department
be responsible for the income and expenditure budgets and / or trading accounts for the Service Group circa £3.5 million
attend meetings and speak on behalf of the Council locally, regionally and nationally on commercial & customer services issues
responsible for the income and expenditure budgets and / or trading accounts for the Service Group circa £3.5 million
community Sales Manager
customer Services and Sales Manager – On Target Earnings £31,000 - £50,000
customer Services and Sales Manager - On Target Earnings £31,000 - £50,000
customer Manager Team Lead – On Target Earnings £45,000 - £60,000
we want you to treat your community of customers like your own business, whilst operating with our established ways of working
we empower you to make decisions that help our customers grow and succeed, because their success is your success
being responsible for managing anything and everything on site

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