Salary for customer services manager

Average salary


3000 £

Basic salary 1800 £
Maximum Wage 5000 £
1800 £
Lowest
3400 £
Average
5000 £
Highest

customer services manager - How much money do you make working at this position?

The average salary for the customer services manager position is 3000 £

Similar positions


No data

Companies with the highest earnings in position Customer services manager


HYDROGEN GROUP 6666 £
THE WORKPLACE CONSULTANCY 5000 £
REACT RECRUITMENT 4666 £
TRIUMPH CONSULTANTS 4480 £
THINK SPECIALIST RECRUITMENT 4166 £
REGUS 4166 £
HYDE GROUP 4166 £
NETWORX 4062 £
KIND CONSULTANCY 3833 £
C & M RECRUITMENT 3750 £

Salary in companies


HYDROGEN GROUP 6666 £
1800 £ 6666 £
THE WORKPLACE CONSULTANCY 5000 £
1800 £ 6666 £
REACT RECRUITMENT 4666 £
1800 £ 6666 £
TRIUMPH CONSULTANTS 4480 £
1800 £ 6666 £
THINK SPECIALIST RECRUITMENT 4166 £
1800 £ 6666 £
REGUS 4166 £
1800 £ 6666 £
HYDE GROUP 4166 £
1800 £ 6666 £
NETWORX 4062 £
1800 £ 6666 £
KIND CONSULTANCY 3833 £
1800 £ 6666 £
C & M RECRUITMENT 3750 £
1800 £ 6666 £

Comment on the job position of customer services manager

Benefits


  • mutual

Requirements


  • experienced in customer change and transformation delivery at programme/portfolio level
  • experience working on multiple projects at one time
  • knowledge of the end-to-end change cycle
  • demonstrable ability to lead a cross-functional team
  • experienced in delivering strategic roadmaps
  • strong stakeholder management
  • experience working with PMOs, managing the portfolio budget, and carrying out monthly reviews and annual and quarterly planning
  • 10 years in people management experience
  • 5 years in Customer Service experience
  • experience in digital tools and digital engagement of customers
  • experience in CRM management
  • excellent communication skills and an active listener
  • excellent negotiator with a long-term relationship mindset
  • able to build business relationships internally and externally, comfortable working in a matrix type of organisation
  • high level qualification in a relevant discipline or relevant experience in the field
  • very good ICT skills to utilise a wide range of ICT applications
  • excellent written and verbal communication skills
  • effective organisational skills
  • developing and implementing strategies and policies in a public sector environment
  • excellent Financial skills

Responsibility


  • ensure company customers are delighted about its service
  • define and communicate customer service standards as well as achieving the agreed customer service levels and standards
  • lead, develop and support the Customer Services team to deliver first class level customer services
  • routinely review the necessary resources, tools and capabilities necessary to deliver a high-quality customer support and escalate staff training needs
  • direct the daily operations of the customer services team
  • lead regional data quality efforts, monitor data accuracy and data base information
  • optimize the customer journey to ensure every customer gets an answer at the first point of contact and in a timely manner
  • oversee successful implementation of customer services projects and initiatives regionally and/or globally, as required
  • coach the individuals in the Customer Services team
  • evaluate and address the performance of everyone in the team. This role oversees recruitment, promotion and termination of the employees in its department
  • be responsible for the income and expenditure budgets and / or trading accounts for the Service Group circa £3.5 million
  • attend meetings and speak on behalf of the Council locally, regionally and nationally on commercial & customer services issues
  • responsible for the income and expenditure budgets and / or trading accounts for the Service Group circa £3.5 million
  • community Sales Manager
  • customer Services and Sales Manager – On Target Earnings £31,000 - £50,000
  • customer Services and Sales Manager - On Target Earnings £31,000 - £50,000
  • customer Manager Team Lead – On Target Earnings £45,000 - £60,000
  • we want you to treat your community of customers like your own business, whilst operating with our established ways of working
  • being responsible for managing anything and everything on site
  • we empower you to make decisions that help our customers grow and succeed, because their success is your success

Current offers for the position


REGUS
Customer Services and Sales Manager

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HYDE GROUP
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BUCKS AND BERKS RECRUITMENT
Warranty and Customer Services Manager

JOB SUMMARY Contract, Permanent Hybrid Marlow, Buckinghamshire Salary: £35000 - £41000 per annum REF: 89098 We are looking to recruit a Warranty and Spares Manager to join our client, a leading manufacturer based in Marlow. The successful candidate will be responsible for the daily management of the Warranty process and for setting and meeting customer service targets and planning improvement and development areas. They will also manage the Warranty and Returns team on a day to day basis. We are looking for someone hands on, who understands the full warranty process with strong reporting and Excel skills. SAP would be highly desirable. This is an 18 month fixed term contract. Hybrid – 3 days in, 2 from home. Salary up to £41,000 plus excellent benefits. Main Responsibilities: Ensure the business meets its statutory aftersales obligations and delivers a high standard of customer service Manage the Warranty team supporting all customers, retailers, dealers and end-users’ queries, collect & repair service, telephone calls and emails. Resolve customer complaints, setting and meeting performance targets for speed, efficiency and quality and change management Manage the warranty process, including goodwill, ensuring the team complete records accurately and administer the warranty policy in the best interests of the company and the customer Management of the Returns process, including analysis and auditing Plan the distribution of work within the team Review reporting systems to identify potential improvements Develop team culture and maintain high performance through coaching and performance management Resolve customer issues in line with company Service strategy and customer expectations Maintain relationships with Warranty Service Agents, set and monitor KPI’s and report service output. Ensure adherence to brand service

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