Salary for contact centre advisor

Average salary

1800 £

Basic salary 1400 £
Maximum Wage 2600 £
1400 £
Lowest
2000 £
Average
2600 £
Highest

contact centre advisor - How much money do you make working at this position?

The average salary for the contact centre advisor position is 1800 £

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Companies with the highest earnings in position Contact centre advisor
MOTABILITY OPERATIONS
Based on 3 job offers
 2757 £
CITY OF WESTMINSTER COLLEGE
Based on 3 job offers
 2643 £
2452 £
A2DOMINION HOUSING GROUP
Based on 2 job offers
 2268 £
2183 £
2166 £
2083 £
PERTEMPS NETWORK GROUP
1
1 review
Based on 6 job offers
 2080 £
2080 £
OFFICE ANGELS
Based on 2 job offers
 2010 £

Salary in companies

MOTABILITY OPERATIONS 2757 £
1400 £ 2757 £
CITY OF WESTMINSTER COLLEGE 2643 £
1400 £ 2757 £
LLOYDS BANKING GROUP PLC 2452 £
1400 £ 2757 £
A2DOMINION HOUSING GROUP 2268 £
1400 £ 2757 £
FIRST CHOICE HOMES 2183 £
1400 £ 2757 £
COMMAND RECRUITMENT 2166 £
1400 £ 2757 £
BUPA 2083 £
1400 £ 2757 £
PERTEMPS NETWORK GROUP 2080 £
1400 £ 2757 £
FAWKES & REECE 2080 £
1400 £ 2757 £
OFFICE ANGELS 2010 £
1400 £ 2757 £

Comment on the job position of contact centre advisor

Benefits

  • company car

Requirements

  • first Choice Homes Oldham have an exciting opportunity for a Contact Centre Advisor to join our Contact Centre Team
  • this role requires a proactive and responsive approach to service delivery, supporting colleagues in providing an exceptional customer service experience
  • the ideal candidate will work collaboratively as part of the team at First Choice Homes Oldham’s Contact Centre, delivering a high-quality telephone and reception service to customers
  • it also involves effectively handling and resolving a wide range of calls across various service areas, including rents, neighbourhoods, allocations, housing, and repairs
  • sales
  • customer service
  • previous sales /contact centre experience is highly preferred
  • strong PC skills the aptitude to adapt to new systems
  • great interpersonal skills with a genuine passion for customer service and helping others
  • the ability to influence and explain complex information in a simple manner
  • an enthusiastic, can-do attitude with a desire to achieve goals
  • B2C Telemarketing and call centre experience
  • target driven and self motivated
  • proven track record of achieving targets
  • good listener, resilient with a strong focus on empathy and integrity
  • excellent telephony and computer skills, such as office applications, emails and CRM systems
  • self-motivated
  • good customer care and communication skills
  • good telephone manor
  • computer literacy

Responsibility

  • about The Role
  • we are continuing to grow our team in Edinburgh
  • join our team and you’ll discover our working environment is quite unique
  • we empower people and trust them to make their own decisions for customers with none of our calls being scripted
  • you’ll be joining a team that looks for ways to improve our customer and employee experience all the time
  • we embrace new ideas and you should too
  • as a Customer Service Advisor at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm
  • do you get a kick out of helping others and making a difference? Do you want a new job changing lives?
  • to learn more visit www.moexperiencespecialist.co.uk
  • about You
  • JOB TITLE: Driver Excellence
  • management of internal and external systems, keeping information accurate and up to date
  • what you’ll need
  • being the first point of contact for all telephone customer contact
  • provide an excellent level of customer service to all customers
  • to be responsible for the end to end resolution of all tier 1 customer contact
  • identifying nature of call and escalating complex issues to Tier 2 when appropriate
  • make recommendations for any identified service and process improvements
  • deliver against individual and team KPI’s
  • effectively process repairs, tenancy and replying to miscellaneous enquiries as appropriate

Current offers for the position

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FIRST CHOICE HOMES
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