Salary for contact centre advisor

1800 £

Basic salary	1400 £
Maximum Wage	2600 £

1400 £
Lowest

2000 £
Average

2600 £
Highest

contact centre advisor - How much money do you make working at this position?

The average salary for the contact centre advisor position is 1800 £

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client services manager	3100 £

MOTABILITY OPERATIONS Based on 3 job offers	2757 £
CITY OF WESTMINSTER COLLEGE Based on 3 job offers	2643 £
LLOYDS BANKING GROUP PLC	2452 £
A2DOMINION HOUSING GROUP Based on 2 job offers	2268 £
COMMAND RECRUITMENT	2166 £
BUPA	2083 £
PERTEMPS NETWORK GROUP 1 1 review Based on 6 job offers	2080 £
FAWKES & REECE	2080 £
OFFICE ANGELS Based on 2 job offers	2010 £
POLICY EXPERT	2000 £

sales
customer service
previous sales /contact centre experience is highly preferred
strong PC skills the aptitude to adapt to new systems
great interpersonal skills with a genuine passion for customer service and helping others
the ability to influence and explain complex information in a simple manner
an enthusiastic, can-do attitude with a desire to achieve goals
B2C Telemarketing and call centre experience
target driven and self motivated
proven track record of achieving targets
good listener, resilient with a strong focus on empathy and integrity
excellent telephony and computer skills, such as office applications, emails and CRM systems
self-motivated
good customer care and communication skills
good telephone manor
computer literacy
high standard of administrative skills
if you have the skills and experience required and you want to take full advantage of this great opportunity, then please apply now
bring a proven track record of success in a customer-centric environment
utilize strong negotiation and persuasion abilities to assist in the customers decisions

about The Role
we are continuing to grow our team in Edinburgh
join our team and you’ll discover our working environment is quite unique
we empower people and trust them to make their own decisions for customers with none of our calls being scripted
you’ll be joining a team that looks for ways to improve our customer and employee experience all the time
we embrace new ideas and you should too
as a Customer Service Advisor at Motability Operations, you should expect to do all that and more by delivering outstanding customer service above the norm
do you get a kick out of helping others and making a difference? Do you want a new job changing lives?
to learn more visit www.moexperiencespecialist.co.uk
about You
JOB TITLE: Driver Excellence
management of internal and external systems, keeping information accurate and up to date
what you’ll need
being the first point of contact for all telephone customer contact
provide an excellent level of customer service to all customers
to be responsible for the end to end resolution of all tier 1 customer contact
identifying nature of call and escalating complex issues to Tier 2 when appropriate
make recommendations for any identified service and process improvements
deliver against individual and team KPI’s
effectively process repairs, tenancy and replying to miscellaneous enquiries as appropriate

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