Salary for customer service manager

Average salary

2800 £

Basic salary	1600 £
Maximum Wage	4200 £

1600 £
Lowest

2900 £
Average

4200 £
Highest

customer service manager - How much money do you make working at this position?

The average salary for the customer service manager position is 2800 £

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RUTH WAGSTAFF RECRUITMENT	5833 £
NORTHERN TRAINS	5812 £
NICHOLSON GLOVER ASSOCIATES	5416 £
MICHAEL PAGE Based on 20 job offers	5000 £
WSCC	4648 £
PEAR TREE RECRUITMENT Based on 8 job offers	4583 £
THAMES WATER	4583 £
MATCHED GROUP	4583 £
GCB AGENCY RECRUITMENT	4166 £
HUNTERWELL RECRUITMENT Based on 5 job offers	4166 £

Salary in companies

RUTH WAGSTAFF RECRUITMENT	5833 £	1600 £ 5833 £
NORTHERN TRAINS	5812 £	1600 £ 5833 £
NICHOLSON GLOVER ASSOCIATES	5416 £	1600 £ 5833 £
MICHAEL PAGE	5000 £	1600 £ 5833 £
WSCC	4648 £	1600 £ 5833 £
PEAR TREE RECRUITMENT	4583 £	1600 £ 5833 £
THAMES WATER	4583 £	1600 £ 5833 £
MATCHED GROUP	4583 £	1600 £ 5833 £
GCB AGENCY RECRUITMENT	4166 £	1600 £ 5833 £
HUNTERWELL RECRUITMENT	4166 £	1600 £ 5833 £

Comment on the job position of customer service manager

Benefits

laptop
company car

Requirements

ideally hold a Degree in Business, Engineering, or a relatable subject
experience in B2B industrial and manufacturing sectors
experience with using SAP and CRM systems
experience of Change Management
experienced in the strategic design and operational delivery of Voice of the customer programmes and Service Quality Regimes
experienced senior manager of a medium sized multi-disciplined remote team
experienced in operating in a regulated environment and directly with regulators driving successful relationships
experienced Programme Manager obsessed with outputs and measurable sustainable improvements for customers
driven and an innovative and curious mindset
evidenced capability and confident in persuasively dealing with internal and external stakeholders to articulate the company’s position and drive required outcomes
strong negotiating skills
evidence of collaboratively engaging and inspiring at all levels of an organisation, commercially astute and able to understand and champion the customer experience
evidence of ongoing professional development relevant to the role
demonstrable evidence of working with stakeholders through influencing and negotiating to develop system changing, innovative ways of working
effective research and planning skills to ensure the successful delivery of service provision, working on a time horizon of several years
knowledge and experience of leadership processes, planning, performance and risk management
experience of delivering an exceptional service to others through the leadership of a service
experience of managing a budget and contributing to decision making on high level
post graduate professional qualification relevant to management or business improvement; or equivalent level of significant experience demonstrating comprehensive application of the expected levels of knowledge in a relevant setting
rewards and Benefits

Responsibility

lead and manage a team of customer service supervisors across global locations
achieve and maintain a customer service excellence level
enable a global collaborative culture to improve the customer experience
ensure processes are in place to manage service levels defined by customer SLA`s
manage the RFQ process ensuring that ERP and CRM systems for engineering, quotations and orders are linked and the data captured
liaise with internal departments such as sales, supply chain and manufacturing to ensure on-time order fulfilment and customer satisfaction
identify opportunities to improve the customer experience
develop KPI’s to measure, share and improve performance
BUSINESS FUNCTION: Customer & Commercial
your success will be measured by the compliant delivery of Northern’s Service Quality committed obligations, as well as sustained improvements in customer and compliance metrics, all backed byy the delivery of improvement initiatives
research European market and observe the requirements for future customer service
constantly drive improvements of standard and service levels across the service department
reporting to the Legal Practice Director, you will oversee the operation of the customer service claims and the legal complaints department
oversight of up to 30 fte including direct management of Team Leaders
provide the Customer Service function with clear objectives, leadership and training
developing and leading the Customer Experience Team
manage a busy team and drive improvements in complaints handling and customer care
manage a team of customer service and technical support representatives
manage a growing team
ensure the team are meeting weekly KPI targets

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