Salary for customer service team leader

Average salary

2400 £

Basic salary	1600 £
Maximum Wage	3300 £

1600 £
Lowest

2450 £
Average

3300 £
Highest

customer service team leader - How much money do you make working at this position?

The average salary for the customer service team leader position is 2400 £

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SOLUTIONS SOCIAL WORK	4960 £
RECRUITMENT RESOLUTION	4000 £
PLATINUM PARTNERS SEARCH	3333 £
BLUE ARROW Based on 6 job offers	3167 £
MORGAN SINDALL PROPERTY SERVICES Based on 3 job offers	3167 £
POD TALENT	3166 £
OmniRMS	3083 £
SEVEN RESOURCING	3040 £
IMPACT RECRUITMENT Based on 5 job offers	3000 £
OUT & OUT ORIGINAL	2916 £

Salary in companies

SOLUTIONS SOCIAL WORK	4960 £	1600 £ 4960 £
RECRUITMENT RESOLUTION	4000 £	1600 £ 4960 £
PLATINUM PARTNERS SEARCH	3333 £	1600 £ 4960 £
BLUE ARROW	3167 £	1600 £ 4960 £
MORGAN SINDALL PROPERTY SERVICES	3167 £	1600 £ 4960 £
POD TALENT	3166 £	1600 £ 4960 £
OmniRMS	3083 £	1600 £ 4960 £
SEVEN RESOURCING	3040 £	1600 £ 4960 £
IMPACT RECRUITMENT	3000 £	1600 £ 4960 £
OUT & OUT ORIGINAL	2916 £	1600 £ 4960 £

Comment on the job position of customer service team leader

Requirements

customer Service Team Leader
statutory Social Care Complaints for Adults
statutory Social Care Complaints for Children's
corporate Complaint policy
ombudsman and ICO guidance and case recommendations
hands on experience leading a customer service, customer success, customer experience or sales order management team
previous experience gained working in a product-based business
competent on MS Office Suite & used to working with a CRM or order management system
experienced handling a high volume of customer emails and calls
comfortable working to strict customer SLA and deadlines
ability to absorb a product query, and effectively convey to internal technical teams
natural communicator, highly organised with exceptional attention to detail
passionate about delivering exceptional Customer experience
experience of working in a manufacturing environment
experience in Freedom of Information / SARs / EIRs and complaints
we offer a fully comprehensive compensation package with the ability to earn an annual bonus subject to approval and a separate performance related pay review
A tailored and comprehensive tailored development plan supported by a structured assessment process which aids in highlighting development needs. This will be complemented by regular one to ones and annual appraisals
visit the JobsAware website for information and free expert advice for safer work
endless possibilities with regards to career opportunities across the company, with an ethos of growing their own people and if you exceed the expectations of your role be assured you will access a plethora of progression opportunities
you will be key member of a team of 15 team leaders, who work in collaboration to nurture a safe learning environment to create inspiration and innovative ways to succeed

Responsibility

to log, track and collate corporate complaints in accordance with BBC policy
to ensure the team provide an advisory support to service areas across the council both in handling and responding to complaints, member enquiries and information governance requests and also in reviewing lesson's learned
resolving a high volume of customer queries via phone & email
attending daily project progress meetings
developing a highly focused specialized knowledge of wholesale account processes
effectively managing the day-to-day resource to ensure that all daily tasks are achieved, team performance is in line with agreed SLA’s and customers’ orders and queries are dealt with efficiently and in line with the company's vision of delivering service excellence to both our internal and external customers
working in partnership with the CS Manager to identify training and development needs for the team to achieve standards of performance as defined by the CS Manager and Director of European Customer Services to build a highly skilled and motivated team
manging 3 direct reports, the Wholesale Customer Service Team Leader is responsible for managing day to day operations and resource within the Wholesale Customer Service Team in order to achieve the European Customer Services vision
identifies & drives process improvements and works with CS Managers and CS operations team to make them happen
planning and lead the Customer Service Strategy, identifying challenges and finding solutions for the improvement of the customer experience journey
dealing with customers complaints being the management escalation point if required
up to £37,000 per annum
8am – 5pm variable shift pattern
responsible for team’s performance to ensure quality and customer focus
full time, permanent
ensure that you identify areas for development / improvement
ensure that your team have objectives and personal development plans to grow their skills
responsible for the induction training of any new CSR’s
we are currently looking to recruit a Customer Service Team Leader to join a leading Facilities Management Company based in Denton office
ensure that the shift rota is updated

Current offers for the position

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