Salary for customer service team leader

Average salary


2400 £

Basic salary 1600 £
Maximum Wage 3300 £
1600 £
Lowest
2450 £
Average
3300 £
Highest

customer service team leader - How much money do you make working at this position?

The average salary for the customer service team leader position is 2400 £

Companies with the highest earnings in position Customer service team leader
4960 £
4000 £
WILLIAM HILL
Based on 8 job offers
4000 £
3333 £
BLUE ARROW
Based on 6 job offers
3167 £
MORGAN SINDALL PROPERTY SERVICES
Based on 3 job offers
3167 £
3166 £
3083 £
3040 £
IMPACT RECRUITMENT
Based on 5 job offers
3000 £

Salary in companies


SOLUTIONS SOCIAL WORK 4960 £
1600 £ 4960 £
RECRUITMENT RESOLUTION 4000 £
1600 £ 4960 £
WILLIAM HILL 4000 £
1600 £ 4960 £
PLATINUM PARTNERS SEARCH 3333 £
1600 £ 4960 £
BLUE ARROW 3167 £
1600 £ 4960 £
MORGAN SINDALL PROPERTY SERVICES 3167 £
1600 £ 4960 £
POD TALENT 3166 £
1600 £ 4960 £
OmniRMS 3083 £
1600 £ 4960 £
SEVEN RESOURCING 3040 £
1600 £ 4960 £
IMPACT RECRUITMENT 3000 £
1600 £ 4960 £

Comment on the job position of customer service team leader

Requirements


  • customer Service Team Leader
  • statutory Social Care Complaints for Adults
  • statutory Social Care Complaints for Children's
  • corporate Complaint policy
  • ombudsman and ICO guidance and case recommendations
  • hands on experience leading a customer service, customer success, customer experience or sales order management team
  • previous experience gained working in a product-based business
  • competent on MS Office Suite & used to working with a CRM or order management system
  • experienced handling a high volume of customer emails and calls
  • comfortable working to strict customer SLA and deadlines
  • ability to absorb a product query, and effectively convey to internal technical teams
  • natural communicator, highly organised with exceptional attention to detail
  • passionate about delivering exceptional Customer experience
  • leading and motivating a team of Customer Service Representatives
  • coaching and development of your team
  • maintaining high standards and ensuring the shop always looks the part
  • building relationships with our customers and providing an excellent customer service
  • championing safer gambling at all times
  • supervisory experience and great people skills
  • opening and closing the shop, with support from your team as required

Responsibility


  • to log, track and collate corporate complaints in accordance with BBC policy
  • to ensure the team provide an advisory support to service areas across the council both in handling and responding to complaints, member enquiries and information governance requests and also in reviewing lesson's learned
  • resolving a high volume of customer queries via phone & email
  • attending daily project progress meetings
  • developing a highly focused specialized knowledge of wholesale account processes
  • effectively managing the day-to-day resource to ensure that all daily tasks are achieved, team performance is in line with agreed SLA’s and customers’ orders and queries are dealt with efficiently and in line with the company's vision of delivering service excellence to both our internal and external customers
  • working in partnership with the CS Manager to identify training and development needs for the team to achieve standards of performance as defined by the CS Manager and Director of European Customer Services to build a highly skilled and motivated team
  • manging 3 direct reports, the Wholesale Customer Service Team Leader is responsible for managing day to day operations and resource within the Wholesale Customer Service Team in order to achieve the European Customer Services vision
  • identifies & drives process improvements and works with CS Managers and CS operations team to make them happen
  • planning and lead the Customer Service Strategy, identifying challenges and finding solutions for the improvement of the customer experience journey
  • dealing with customers complaints being the management escalation point if required
  • up to £37,000 per annum
  • 8am – 5pm variable shift pattern
  • responsible for team’s performance to ensure quality and customer focus
  • full time, permanent
  • ensure that you identify areas for development / improvement
  • ensure that your team have objectives and personal development plans to grow their skills
  • responsible for the induction training of any new CSR’s
  • we are currently looking to recruit a Customer Service Team Leader to join a leading Facilities Management Company based in Denton office
  • ensure that the shift rota is updated

Current offers for the position


YOULEND
Customer Service Team Leader

London

UK SALES RECRUITMENT
Customer Service Team Leader

Norwich

WILLIAM HILL
Customer Service Team Leader

Glasgow

UNIVERSITY OF SALFORD ENTERPRISES
Customer Service Team Leader (Weekend)

Salford

GXO LOGISTICS DRINKFLOW
Customer Service Team Leader

Manchester

ON THE BEACH
Team Leader - Customer Service

Manchester