Salary for customer service assistant

Average salary

1700 £

Basic salary	1200 £
Maximum Wage	2100 £

1200 £
Lowest

1650 £
Average

2100 £
Highest

customer service assistant - How much money do you make working at this position?

The average salary for the customer service assistant position is 1700 £

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Salary in companies

TECHNOLOGY AND SCIENCE	25702 £	1200 £ 25702 £
KINGDOM OF WINTER	3040 £	1200 £ 25702 £
ASC CONNECTIONS	3000 £	1200 £ 25702 £
ESCAPE RECRUITMENT SERVICES	2916 £	1200 £ 25702 £
OMEGA RECRUITMENT	2720 £	1200 £ 25702 £
LNER	2587 £	1200 £ 25702 £
ELLIOTT RECRUITMENT SOLUTIONS	2500 £	1200 £ 25702 £
RED RECRUIT	2500 £	1200 £ 25702 £
USTAY GLOBAL	2500 £	1200 £ 25702 £
CULTURAL CAPITAL CONSULTING	2500 £	1200 £ 25702 £

Comment on the job position of customer service assistant

Requirements

experience of supervising or managing a small established team
previous experience of working in a similar Sales Administrator, Coordinator, Account Management role
experience of working in Manufacturing, Engineering or Supply Chain
exceptional customer service and communication skills
excellent planning, organisation and problem solving skills
able to work in a fast paced, team environment
excellent verbal, written, and interpersonal communication skills, as well as experience in coaching new team members
strong organisational and time management skills, as well as the ability to perform tasks requiring close attention to detail, are necessary
experience leading on project work is required
experience in retail merchandising is advantageous
multi-tasking abilities, the ability to prioritise and handle competing demands in a busy customer environment, are highly desirable
ability to demonstrate exceptional engagement with all customers, including children, within the context of the Idea Store, which is located in Tower Hamlets
strong Customer Service background
exceptionally organised
ideally 1-2 years' experience in a similar role although training will be given
technologically proficient and familiarity with MS office software
an ability to communicate with various people at different levels
excellent verbal and written communication skills, able to convey information effectively
strong time management and multitasking abilities, able to complete work efficiently
strong interpersonal skills, able to build good relationships with clients

Responsibility

you will provide first-level triaging and prioritising of work requests and work closely with Estates Service teams to ensure work is progressing, highlighting any potential issues
handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks
and generally, other responsibilities as may become necessary due to the evolving nature of the event
provide operational support and guidance to the Customer Service team
review training material and conduct training
conduct staff reviews and team meetings
monitor staff performance and provide daily coaching
deal with any customer escalations for the wider team
cover for the Customer Service Manager as required
produce analysis and reports including data on SLA's, KPI's for internal and external use
consistently lead by example within the team
point of contact for key customer account including conducting account review meetings
providing quotes including follow up
processing sales orders
maintaining stock levels
act as the primary point of contact for customers, providing assistance, signposting, and positive solutions via face-to-face interactions, telephone calls, or digital means. Collaborate with a team of Customer Service
act as first point of escalation for complaints
handling escalated complaints including the preparation of full case details and constructing final response letters
providing Customer care at the highest level
coordinating outbound international moves

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