Salary for customer service assistant

1800 £

Basic salary	1200 £
Maximum Wage	2200 £

1200 £
Lowest

1700 £
Average

2200 £
Highest

customer service assistant - How much money do you make working at this position?

The average salary for the customer service assistant position is 1800 £

reprographic assistant	2200 £
housing policy officer	3600 £
business services semi senior	2300 £
telephonist	1600 £
temporary administrator	1900 £
contact centre manager	3200 £
executive pa	2700 £
reception supervisor	2100 £
call centre operator	1800 £
junior administrator	1800 £
customer service coordinator	2000 £
business change manager	5700 £
customer service engineer	2700 £
team secretary	2100 £
commercial administrator	2100 £
project planner	4900 £
customer service adviser	1900 £
customer services manager	3000 £
call centre advisor	1700 £
call centre agent	1800 £

TECHNOLOGY AND SCIENCE Based on 2 job offers	25702 £
STAFFORCE	23500 £
KINGDOM OF WINTER	3040 £
ASC CONNECTIONS Based on 2 job offers	3000 £
ESCAPE RECRUITMENT SERVICES Based on 3 job offers	2916 £
OMEGA RECRUITMENT	2720 £
LNER Based on 6 job offers	2674 £
LNER Based on 3 job offers	2587 £
ELLIOTT RECRUITMENT SOLUTIONS	2500 £
RED RECRUIT	2500 £

TECHNOLOGY AND SCIENCE	25702 £	1200 £ 25702 £
STAFFORCE	23500 £	1200 £ 25702 £
KINGDOM OF WINTER	3040 £	1200 £ 25702 £
ASC CONNECTIONS	3000 £	1200 £ 25702 £
ESCAPE RECRUITMENT SERVICES	2916 £	1200 £ 25702 £
OMEGA RECRUITMENT	2720 £	1200 £ 25702 £
LNER	2674 £	1200 £ 25702 £
LNER	2587 £	1200 £ 25702 £
ELLIOTT RECRUITMENT SOLUTIONS	2500 £	1200 £ 25702 £
RED RECRUIT	2500 £	1200 £ 25702 £

experience of supervising or managing a small established team
previous experience of working in a similar Sales Administrator, Coordinator, Account Management role
experience of working in Manufacturing, Engineering or Supply Chain
exceptional customer service and communication skills
excellent planning, organisation and problem solving skills
able to work in a fast paced, team environment
excellent verbal, written, and interpersonal communication skills, as well as experience in coaching new team members
strong organisational and time management skills, as well as the ability to perform tasks requiring close attention to detail, are necessary
experience leading on project work is required
experience in retail merchandising is advantageous
multi-tasking abilities, the ability to prioritise and handle competing demands in a busy customer environment, are highly desirable
ability to demonstrate exceptional engagement with all customers, including children, within the context of the Idea Store, which is located in Tower Hamlets
strong Customer Service background
exceptionally organised
ideally 1-2 years' experience in a similar role although training will be given
technologically proficient and familiarity with MS office software
an ability to communicate with various people at different levels

you will provide first-level triaging and prioritising of work requests and work closely with Estates Service teams to ensure work is progressing, highlighting any potential issues
proactively providing outcomes for all incoming correspondence
implementing new systems to constantly better the service for customers
assisting in the production of documents and communications
to deal with complaints in a timely and measured manner
to oversee coordination and representation of updates and reports to the wider business
investigation and reconciliation of accounts and meter reading and to take respective action
handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks
and generally, other responsibilities as may become necessary due to the evolving nature of the event
provide operational support and guidance to the Customer Service team
review training material and conduct training
conduct staff reviews and team meetings
monitor staff performance and provide daily coaching
deal with any customer escalations for the wider team
cover for the Customer Service Manager as required
produce analysis and reports including data on SLA's, KPI's for internal and external use
consistently lead by example within the team
point of contact for key customer account including conducting account review meetings
providing quotes including follow up
processing sales orders

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