Salary for customer service agent

Average salary

1800 £

Basic salary	1300 £
Maximum Wage	2500 £

1300 £
Lowest

1900 £
Average

2500 £
Highest

customer service agent - How much money do you make working at this position?

The average salary for the customer service agent position is 1800 £

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MEARS GROUP PLC Based on 17 job offers	3121 £
DAVIES RESOURCING Based on 2 job offers	2900 £
MICHAEL PAGE Based on 12 job offers	2800 £
CANDIDATE SOURCE Based on 2 job offers	2750 £
LEWIS PAIGE RECRUITMENT	2720 £
TRIUMPH CONSULTANTS Based on 8 job offers	2533 £
CHERRY PICK PEOPLE Based on 3 job offers	2500 £
TRAVEL TRADE RECRUITMENT	2500 £
AIRBRIDGE INTERNATIONAL AGENCIES	2333 £
MAJOR RECRUITMENT	2333 £

Salary in companies

MEARS GROUP PLC	3121 £	1300 £ 3121 £
DAVIES RESOURCING	2900 £	1300 £ 3121 £
MICHAEL PAGE	2800 £	1300 £ 3121 £
CANDIDATE SOURCE	2750 £	1300 £ 3121 £
LEWIS PAIGE RECRUITMENT	2720 £	1300 £ 3121 £
TRIUMPH CONSULTANTS	2533 £	1300 £ 3121 £
CHERRY PICK PEOPLE	2500 £	1300 £ 3121 £
TRAVEL TRADE RECRUITMENT	2500 £	1300 £ 3121 £
AIRBRIDGE INTERNATIONAL AGENCIES	2333 £	1300 £ 3121 £
MAJOR RECRUITMENT	2333 £	1300 £ 3121 £

Comment on the job position of customer service agent

Benefits

company car

Requirements

having or being able to pass enhanced security checks
A team-focused mindset
considerable amount of experience working within an office environment or similar
substantial experience within a customer service environment dealing with members of the public both face to face and through telephone
great Interpersonal Skills
capable of self-motivating
strong knowledge of all Windows based technology
the drive to take ownership of an issue and see it through to an appropriate resolution
A genuine desire to help people
you should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis
able to work to targets and deadlines
satisfaction at resolving issues for people
being able to cope with the workload expected in a fast-paced environment
demonstrating the company’s commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities
genuinely wanting to connect with people
previous experience of working in a customer services contact centre role or similar customer facing environment
confident to identify continuous improvement gaps in our customer journey
knowledge of continuous improvement processes
able to communicate clearly to stakeholders in the business with new improvement ideas
customer Service

Responsibility

assisting customers with buying and servicing insurance policies
logging First Notification of Loss and gathering all relevant information and data required to fill out claim’s forms
engaging with customers by phone and webchat in a contact centre environment
advise and support individual customers so that their needs are understood, and service standards are maintained
continuously feedback into the customer improvement cycle to shape best practice by providing detailed information for our customer journey
help customers define their needs and answer queries appropriately during the quote journey, to sell through service
support colleagues on a day-to-day basis team to resolve queries, build knowledge and confidence, and achieve quality and compliance standards
work collaboratively with colleagues across the company to promote awareness of customer issues and needs
contributing and building knowledge, training and process documentation
manage a broad range of customer claims queries and requests through various channels providing a professional and helpful service and effective customer communication
testing of systems, process changes and new initiatives
opportunity to start a career in IT sector with training and development
hybrid role, based in leather head up to £160 daily
about Our Client
our client is a leading provider of world-class IT solutions
working to client and regulatory policies and procedures at all times
islington, N1
temp Role £17 per hour
address complex enquiries from residents and stakeholders using a variety of access channels
demonstrate empathy and understanding towards diverse customer groups, including those who may be distressed, irate, aggressive, or have special needs

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