Salary for customer service agent

Average salary

1800 £

Basic salary	1400 £
Maximum Wage	2300 £

1400 £
Lowest

1850 £
Average

2300 £
Highest

customer service agent - How much money do you make working at this position?

The average salary for the customer service agent position is 1800 £

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MIS GROUP	12160 £
DAVIES RESOURCING Based on 2 job offers	2900 £
MICHAEL PAGE Based on 12 job offers	2800 £
CANDIDATE SOURCE Based on 2 job offers	2750 £
LEWIS PAIGE RECRUITMENT	2720 £
FUNDING CIRCLE	2708 £
TRIUMPH CONSULTANTS Based on 8 job offers	2533 £
TRAVEL TRADE RECRUITMENT	2500 £
CHERRY PICK PEOPLE Based on 3 job offers	2500 £
AIRBRIDGE INTERNATIONAL AGENCIES	2333 £

Salary in companies

MIS GROUP	12160 £	1400 £ 12160 £
DAVIES RESOURCING	2900 £	1400 £ 12160 £
MICHAEL PAGE	2800 £	1400 £ 12160 £
CANDIDATE SOURCE	2750 £	1400 £ 12160 £
LEWIS PAIGE RECRUITMENT	2720 £	1400 £ 12160 £
FUNDING CIRCLE	2708 £	1400 £ 12160 £
TRIUMPH CONSULTANTS	2533 £	1400 £ 12160 £
TRAVEL TRADE RECRUITMENT	2500 £	1400 £ 12160 £
CHERRY PICK PEOPLE	2500 £	1400 £ 12160 £
AIRBRIDGE INTERNATIONAL AGENCIES	2333 £	1400 £ 12160 £

Comment on the job position of customer service agent

Benefits

mobile phone
laptop
company car

Requirements

A minimum of 1 years’ customer service experience
computer Literate
A Full UK Driving License
excellent communication skills both verbal and written
call centre experience and relevant experience in the claims / insurance industry are desirable, not essential as full training is provided
previous experience of working in a customer services contact centre role or similar customer facing environment
confident to identify continuous improvement gaps in our customer journey
knowledge of continuous improvement processes
able to communicate clearly to stakeholders in the business with new improvement ideas
customer Service
financial Services
technology
graduate
good experience working in a customer service role
good experience working in a CS role
excellent interpersonal skills and empathy to really connect with people and make a positive experience on each interaction
excellent interpersonal skills and empathy to really connect with customers and make a positive experience on each interaction
flexible and dedicated with the desire to succeed
strong communication skills, both verbal and written
ability to handle complex enquiries with professionalism and empathy

Responsibility

this includes phone calls and emails
assisting customers / clients who have been involved in a road traffic accident or whose vehicle has broken down
this role is homeworking
handling a range of inbound queries from customers / clients via phone and email
resolving problems to our customers / client’s satisfaction within agreed timelines effectively and efficiently
developing and maintaining full knowledge of products and services
capturing and maintaining customer details with high accuracy
using training, knowledge and initiative to ensure prompt and satisfying customer / client resolutions
successful candidates will be trained to assist clients / customers who have been involved in a road traffic accident or motor breakdown emergency as well as interacting with insurance brokers, recovery agents and supporting clients
providing industry leading customer service and maintaining high levels of professionalism
assisting customers with buying and servicing insurance policies
logging First Notification of Loss and gathering all relevant information and data required to fill out claim’s forms
engaging with customers by phone and webchat in a contact centre environment
advise and support individual customers so that their needs are understood, and service standards are maintained
continuously feedback into the customer improvement cycle to shape best practice by providing detailed information for our customer journey
help customers define their needs and answer queries appropriately during the quote journey, to sell through service
support colleagues on a day-to-day basis team to resolve queries, build knowledge and confidence, and achieve quality and compliance standards
work collaboratively with colleagues across the company to promote awareness of customer issues and needs
contributing and building knowledge, training and process documentation
manage a broad range of customer claims queries and requests through various channels providing a professional and helpful service and effective customer communication

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