Salary for customer service adviser

Average salary

1900 £

Basic salary 1600 £
Maximum Wage 2200 £
1600 £
Lowest
1900 £
Average
2200 £
Highest

customer service adviser - How much money do you make working at this position?

The average salary for the customer service adviser position is 1900 £

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Companies with the highest earnings in position Customer service adviser
2333 £
2166 £
2166 £
2163 £
LLOYD & WHYTE GROUP
Based on 4 job offers
 2083 £
2083 £
2083 £
2075 £
2066 £
2053 £

Salary in companies

THE HOMES GROUP 2333 £
1600 £ 2333 £
FRENCH SELECTION UK 2166 £
1600 £ 2333 £
THE MOTOR OMBUDSMAN 2166 £
1600 £ 2333 £
VITALITY 2163 £
1600 £ 2333 £
LLOYD & WHYTE GROUP 2083 £
1600 £ 2333 £
DATA ENERGY MANAGEMENT SERVICES 2083 £
1600 £ 2333 £
TRINITY RESOURCE SOLUTIONS 2083 £
1600 £ 2333 £
FRANK KNIGHT 2075 £
1600 £ 2333 £
AARON WALLIS RECRUITMENT & TRAINING 2066 £
1600 £ 2333 £
ACTIVATE LEARNING INVESTMENTS 2053 £
1600 £ 2333 £

Comment on the job position of customer service adviser

Benefits

  • laptop

Requirements

  • able to accurately record and assess information in live contact environments
  • excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way
  • you will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set
  • essential
  • minimum 2 years’ experience in a Customer Service Contact Centre role
  • strong ability to adapt to different communication styles and understand individuals needs
  • ability to communicate clearly both written and verbally
  • A passion for customer service
  • self-motivation and the drive to work hard even on challenging days
  • the ability to embrace change positively
  • ownership of tasks including resolution of any issues that might arise
  • A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
  • excellent organisational and time management skills
  • strong numeracy skills for handling billing and financial information
  • previous experience in customer service or a related field preferred
  • training will be provided for the customer service role within the heat billing department
  • team player
  • personable and engaging personality
  • relationship builder
  • someone that engenders trust and confidence

Responsibility

  • rewards: Competitive basic salary with a realistic OTE £28,000 - £30,000
  • coordinate returns and repairs
  • other administrative duties as required
  • respond to customers via email or phone
  • manage a high volume of enquiries via inbound calls, email, Web2Case, post and fax
  • assess if the complaint received falls into TMO remit and inform the consumer accordingly
  • provide updates to consumers with existing cases via phone/email/post
  • provide accurate advice of referring consumers to the appropriate bodies to assist when outside of TMO remit
  • accurate capture and logging of all mandatory data to quality requirements
  • any other ad-hoc or admin duties as required
  • meet and exceed TMO Customer Service levels, Targets and KPI's
  • provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills
  • achieve individual objectives and key performance indicators as set and agreed
  • invite renewals
  • ensure all policy administration is dealt with in a professional and timely manner
  • underwrite scheme policies within underwriting authority level and referral guides
  • check, process and issue new policies
  • provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
  • adhere to all Company, regulatory and compliance guideline requirements
  • serve as the initial point of contact for all customer inquiries, both by phone and electronically

Current offers for the position

THE HOMES GROUP
Customer Service Adviser

Milton Keynes

ENGLISH HERITAGE
Customer Service Adviser

Swindon

VITALITY
Customer Service Adviser- Member Care

Stockport

ACTIVATE LEARNING INVESTMENTS
Customer Service Adviser

Oxford

BROOK STREET IT
Customer Service Adviser (German Speaking)

Ringwood