Salary for customer service adviser

Average salary

1800 £

Basic salary 1600 £
Maximum Wage 2100 £
1600 £
Lowest
1850 £
Average
2100 £
Highest

customer service adviser - How much money do you make working at this position?

The average salary for the customer service adviser position is 1800 £

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Companies with the highest earnings in position Customer service adviser
2163 £
LLOYD & WHYTE GROUP
Based on 4 job offers
 2083 £
2083 £
2083 £
2075 £
2066 £
2053 £
LLOYDS BANKING GROUP PLC
Based on 2 job offers
 2044 £
BROOK STREET INVESTMENTS
Based on 7 job offers
 2042 £
VODAFONE
Based on 7 job offers
 2016 £

Salary in companies

VITALITY 2163 £
1600 £ 2163 £
LLOYD & WHYTE GROUP 2083 £
1600 £ 2163 £
DATA ENERGY MANAGEMENT SERVICES 2083 £
1600 £ 2163 £
TRINITY RESOURCE SOLUTIONS 2083 £
1600 £ 2163 £
FRANK KNIGHT 2075 £
1600 £ 2163 £
AARON WALLIS RECRUITMENT & TRAINING 2066 £
1600 £ 2163 £
ACTIVATE LEARNING INVESTMENTS 2053 £
1600 £ 2163 £
LLOYDS BANKING GROUP PLC 2044 £
1600 £ 2163 £
BROOK STREET INVESTMENTS 2042 £
1600 £ 2163 £
VODAFONE 2016 £
1600 £ 2163 £

Comment on the job position of customer service adviser

Benefits

  • laptop
  • mobile phone

Requirements

  • A passion for customer service
  • self-motivation and the drive to work hard even on challenging days
  • the ability to embrace change positively
  • ownership of tasks including resolution of any issues that might arise
  • A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
  • excellent organisational and time management skills
  • strong numeracy skills for handling billing and financial information
  • previous experience in customer service or a related field preferred
  • training will be provided for the customer service role within the heat billing department
  • team player
  • personable and engaging personality
  • relationship builder
  • someone that engenders trust and confidence
  • track record of achieving results in a sales/customer service environment
  • organised and methodical in approach
  • adopts a collaborative and values led approach
  • being great with people and an excellent communicator is absolutely key to being successful in this role
  • admin
  • customer service
  • support

Responsibility

  • achieve individual objectives and key performance indicators as set and agreed
  • invite renewals
  • ensure all policy administration is dealt with in a professional and timely manner
  • underwrite scheme policies within underwriting authority level and referral guides
  • check, process and issue new policies
  • provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
  • adhere to all Company, regulatory and compliance guideline requirements
  • serve as the initial point of contact for all customer inquiries, both by phone and electronically
  • respond promptly, professionally, and efficiently to all customer queries
  • log and resolve customer complaints with care and attention
  • gather and assess relevant information to address product and service inquiries effectively
  • organise workflow to meet service level agreements and deadlines
  • coordinate with internal departments to resolve customer issues and concerns
  • manage customer accounts, including allocation and reconciliation
  • maintain accurate records of customer interactions and transactions
  • assist with administrative tasks as needed
  • proactively Review remote access reports for faults on equipment likely to cause a breakdown
  • you will be responsible for growing our local market share by building relationships with potential Vendors and Landlords
  • utilising our database to build a pipeline of future business
  • deliver consistently exceptional service both to internal and external stakeholders

Current offers for the position

VITALITY
Customer Service Adviser- Member Care

Stockport

DIRECT LINE GROUP
Customer Service Adviser

Glasgow

SOLICITORS REGULATION AUTHORITY
Customer Service Adviser - Hybrid working - Part Time 21-35 hours per week

Birmingham

STREET CARS
Customer Service Adviser/Booking despatcher

Stansted Mountfitchet

LLOYDS BANKING GROUP PLC
Customer Service Adviser - Dundee or Edinburgh

Dundee

ACTIVATE LEARNING INVESTMENTS
Customer Service Adviser

Oxford