Salary for customer service adviser

Average salary

1800 £

Basic salary 1600 £
Maximum Wage 2100 £
1600 £
Lowest
1850 £
Average
2100 £
Highest

customer service adviser - How much money do you make working at this position?

The average salary for the customer service adviser position is 1800 £

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Companies with the highest earnings in position Customer service adviser
LLOYD & WHYTE GROUP
Based on 4 job offers
 2083 £
2083 £
2083 £
2075 £
2066 £
BROOK STREET INVESTMENTS
Based on 7 job offers
 2042 £
VODAFONE
Based on 7 job offers
 2016 £
2000 £
2000 £
2000 £

Salary in companies

LLOYD & WHYTE GROUP 2083 £
1600 £ 2100 £
DATA ENERGY MANAGEMENT SERVICES 2083 £
1600 £ 2100 £
TRINITY RESOURCE SOLUTIONS 2083 £
1600 £ 2100 £
FRANK KNIGHT 2075 £
1600 £ 2100 £
AARON WALLIS RECRUITMENT & TRAINING 2066 £
1600 £ 2100 £
BROOK STREET INVESTMENTS 2042 £
1600 £ 2100 £
VODAFONE 2016 £
1600 £ 2100 £
LANGUAGE RECRUITMENT SERVICES 2000 £
1600 £ 2100 £
CHERRY PROFESSIONAL 2000 £
1600 £ 2100 £
CONCEPT RECRUITMENT GROUP 2000 £
1600 £ 2100 £

Comment on the job position of customer service adviser

Benefits

  • mobile phone
  • laptop

Requirements

  • excellent organisational and time management skills
  • strong numeracy skills for handling billing and financial information
  • previous experience in customer service or a related field preferred
  • training will be provided for the customer service role within the heat billing department
  • team player
  • personable and engaging personality
  • relationship builder
  • someone that engenders trust and confidence
  • track record of achieving results in a sales/customer service environment
  • organised and methodical in approach
  • adopts a collaborative and values led approach
  • admin
  • customer service
  • support
  • financial services
  • progression
  • multi-tasking – Being able to talk and type at the same time
  • reliable internet connectivity. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds
  • IT Literate - Being able to navigate and utilise around 15 systems
  • min Download speed – 10Mbps, Min Upload Speed – 5Mbps

Responsibility

  • achieve individual objectives and key performance indicators as set and agreed
  • invite renewals
  • ensure all policy administration is dealt with in a professional and timely manner
  • underwrite scheme policies within underwriting authority level and referral guides
  • check, process and issue new policies
  • provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
  • adhere to all Company, regulatory and compliance guideline requirements
  • serve as the initial point of contact for all customer inquiries, both by phone and electronically
  • respond promptly, professionally, and efficiently to all customer queries
  • log and resolve customer complaints with care and attention
  • gather and assess relevant information to address product and service inquiries effectively
  • organise workflow to meet service level agreements and deadlines
  • coordinate with internal departments to resolve customer issues and concerns
  • manage customer accounts, including allocation and reconciliation
  • maintain accurate records of customer interactions and transactions
  • assist with administrative tasks as needed
  • proactively Review remote access reports for faults on equipment likely to cause a breakdown
  • you will be responsible for growing our local market share by building relationships with potential Vendors and Landlords
  • utilising our database to build a pipeline of future business
  • deliver consistently exceptional service both to internal and external stakeholders

Current offers for the position

DATA ENERGY MANAGEMENT SERVICES
Customer Service Adviser

The primary role is to ensure that all customer queries are always dealt with in a timely and professional manner. Assist with administrative tasks as needed.

Bishops Stortford

SOLICITORS REGULATION AUTHORITY
Customer Service Adviser - Hybrid working - 35 hours per week

During our busiest periods, you can expect to take up to 40 inbound calls per day, as well as making occasional outbound calls and responding to emails and…

Birmingham

BROOK STREET IT
Customer Service Adviser (German Speaking)

This means that you will handle communications from customers in regards to policy enquiries, cancelling policies, updating customer details (address, payment…

Ringwood

FRANK KNIGHT
Customer Service Adviser

Track record of achieving results in a sales/customer service environment. Build credibility with prospective clients by sharing market updates and discussing…

London