Salary for service advisor

Average salary

2100 £

Basic salary	1200 £
Maximum Wage	2800 £

1200 £
Lowest

2000 £
Average

2800 £
Highest

service advisor - How much money do you make working at this position?

The average salary for the service advisor position is 2100 £

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INTELLIGENT RESOURCE	3600 £
RICHMOND GROUP Based on 6 job offers	3451 £
TRI CONSULTING INC	3360 £
TRINITY HOMECARE GROUP	3333 £
ST MARTINS GROUP Based on 2 job offers	3333 £
TOWER HAMLETS	3244 £
CARESOFT GLOBAL	3200 £
REMEDY RECRUITMENT GROUP	3200 £
HEDIN AUTOMOTIVE LONDON 2 Based on 3 job offers	3083 £
THE MEDICAL RECRUITMENT NETWORK	3040 £

Salary in companies

INTELLIGENT RESOURCE	3600 £	1200 £ 3600 £
RICHMOND GROUP	3451 £	1200 £ 3600 £
TRI CONSULTING INC	3360 £	1200 £ 3600 £
TRINITY HOMECARE GROUP	3333 £	1200 £ 3600 £
ST MARTINS GROUP	3333 £	1200 £ 3600 £
TOWER HAMLETS	3244 £	1200 £ 3600 £
CARESOFT GLOBAL	3200 £	1200 £ 3600 £
REMEDY RECRUITMENT GROUP	3200 £	1200 £ 3600 £
HEDIN AUTOMOTIVE LONDON 2	3083 £	1200 £ 3600 £
THE MEDICAL RECRUITMENT NETWORK	3040 £	1200 £ 3600 £

Comment on the job position of service advisor

Requirements

banking
communication
operations
client Service
several year's experience in banking or card operations, or a prior client facing role
A strong understanding of cash management, payment clearings and/or corporate card programs
strong interpersonal, analytical, problem solving, organisational, prioritisation, decision-making, and conflict resolution skills
adept at understanding and interpreting simple to highly complex client inquiries
highly effective at recognising key operational risks facing clients and the company and determining where and when to redirect
desire to learn and develop a full understanding of products, processes, and enhancements and committed to continued professional improvement
competency in numeracy, literacy and IT
excellent organisational skills, and work well under pressure
knowledge of the motor trade
sales: 1 year
this role would be ideally suited to someone with existing Service Advisor experience in a similar motor vehicle franchise
the ability to quickly establish and build rapport with our customers
A well-presented individual with a desire, attitude and character to succeed
dutch
policies
recruitment

Responsibility

display SME level knowledge by playing an active role in the cross training of new/more junior team members
provide real-time technical support, to our clients, for all the company's online payment and card channels
form strong client relationships through regular verbal communication, understanding our client's business and priorities
client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities
tailoring your service approach according to client needs to influence positive 'client satisfaction' survey responses
take full ownership, from a Client Service perspective, of a dedicated portfolio of clients building strong working relationships with a select client segment
prompt hand-off to the complaints team of any customer driven complaint received
acts as a resource as well as a coach/mentor to junior team members
front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service
being the point of contact for customers requiring servicing or repair to their vehicles
manage the flow of information between the workshop, the rest of the business and the customer
to handle customer enquiries and queries promptly and efficiently
qualify service needs and establish understanding and an agreement with the customer of the work to be carried out
accurately maintain the service department loading system in line with workshop capacity
manage the handover and administration of loan vehicles.Explain the work carried out on vehicle ensuring customers full understanding and authorisation
manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation
working directly with the workshop controller and parts manager
reporting directly to the aftersales manager
understand new schemes and assist with the preparation of new scheme estimates, review of new scheme service charges, annual estimates, audit requirements
your key duties will be to drive new client registrations and ensure monthly sales targets are delivered whilst ensuring excellent customer service

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