managing costs tied to customer complaint resolution and the delivery process, ensuring resource optimisation while preserving customer satisfaction and brand reputation
cultivating exceptional customer relationships by providing empathetic, solution-driven interactions
leading the team to promptly address customer complaints, demonstrating a commitment to resolving issues within agreed service level agreements
evaluating the performance of external delivery agents, ensuring they uphold the quality of service expected by the company and its customers
driving the logistics team to consistently exceed targets and service level agreements, propelling the team towards surpassing goals, whilst aligning operations with company objectives
measuring and improving processes, assessing and enhancing the Ebbon/Leaselink process, contributing to its efficiency and effectiveness
overseeing the logistics team's precise and timely execution of tasks throughout the delivery process, guiding and mentoring your direct reports, fostering a culture of professional growth and contributing to a motivated team
Requirements
A "can do" attitude and winning mindset will inspire your team to approach challenges with optimism and determination
A keen eye for detail and accuracy will ensure that all aspects of the logistics and customer service processes align flawlessly
exceptional communication skills that will foster an environment of clear and efficient information exchange among team members and stakeholders
the ability to quickly establish strong, positive relationships will enhance collaboration and teamwork across various departments
an adeptness at handling difficult situations will enable you to navigate complex customer interactions with poise and professionalism
A track record of success in managing customer service in a fast-paced environment, demonstrating your ability to thrive under pressure and lead your team to achieve targets
A customer-centric approach: with a commitment to exceeding customer expectations will drive the team's efforts to deliver consistently outstanding service
why join JCT600 and what is in it for you?
parts manager
Working hours
full-time
Responsibility
parts Supervisor
daily supervision of the Parts team to ensure efficient and accurate procurement and supply of Parts
supervising, coaching, and developing the team to elevate their performance and behaviours and deliver results
ensuring appropriate resource management to deliver the highest level of customer experience
assisting the Aftersales Manager to ensure that the department achieves its objectives
working with the Sales Manager to ensure the display of suitable vehicle accessories whilst adhering to manufacturer and Company minimum requirements
effectively and professionally communicate with customers as and when necessary
reviewing all parts lines for movement, obsolescence and saleability and recommend actions for cost-effective disposal
Requirements
A customer centric approach, always striving to deliver service above customer expectations
ability to influence and coach others into delivering results
strong attention to detail with an organised and methodical approach
A flexible and dynamic approach with the ability to adapt to changing priorities
formidable team player with good interpersonal skills
experience of using databases with preferred experience and knowledge of Kerridge
driving licence is preferable due to the nature of the role
proven supervisory experience in a Parts environment is desirable but not essential, key is a enthusiasm and a willingness to learn
financial controller
Working hours
full-time
Requirements
ideally be a fully qualified accountant
strong leadership, motivation and organisational skills
excellent communication skills at all levels with the ability to provide financial guidance and advice up to Board level
commercially astute with an eye on identifying business improvement opportunities
naturally self-motivated with a desire to learn and develop through the group development platform
excellent attention to detail with a methodical approach
why join JCT600 and what is in it for you?
Responsibility
recruit, manage, motivate and develop a team of Dealership Accountants and or Accounts Controllers to deliver all necessary financial objectives
ensuring the spread of "Best Practices" across the Market Area
including the provision of cover where a member of the team is absent due to illness or where a vacancy exists
review monthly management accounts and all other financial information to ensure franchise standardisation and accuracy
reporting directly to the Group Finance Director, you will be responsible for the overall financial strategy of all dealerships within the Market Area
provide commentary and analysis on all the financial information produced, highlighting areas of opportunity and concern to the Brand Director
encourage the JCT600 philosophy of "Being the Best" by promoting a "can do" attitude within the Market Area to ensure "Customer Satisfaction is second to none"
pro-actively analyse and explore ways to reduce costs and expenses for all market area dealerships, departments and cost centres
sales support executive
Working hours
part-time
Responsibility
merchandiser
the photography of all stock to Brand and JCT600 digital guidelines
the uploading of imagery to JCT600 web platforms in correct order
effectively liaising with relevant internal departments to ensure that vehicles are prepared and ready for imaging within agreed timescales
managing and maintaining dealer merchandising
helping our sales team in Transporting Vehicles from specialist brand dealerships on schedule and in a timely manner
managing, maintaining, and enhancing web platforms with the correct descriptions and accurate advertising standards
assisting the sales department ensuring that every Approved used car is digitally marketed effectively and to a standard that we intend to continually raise, in line with the ever-changing abilities of our competitors
Requirements
A customer centric approach, always striving to deliver service above customer expectations
knowledge of the retail motor industry is desirable
creative with excellent presentation skills
the ability to plan and manage time effectively
A driving license free from excessive penalties
why join JCT600 and what is in it for you?
sales coordinator
Working hours
full-time
Language
english
Responsibility
job Advert
providing support to the Retail Team to ensure we deliver a robust and exclusive service to all customers
producing accurate, competitive quotations within an agreed timeframe
processing new vehicle orders in line with the customer’s requirements
serving as the liaison between the customer and JCT600 VLS
ensuring accuracy of data, compliance to operating procedures, adhering to KPI and customer satisfaction levels, and ensuring contractual obligations
being the first point of contact for internal and external stakeholders for the portfolio of customers, building and maintaining strong stakeholder relationships
maximising all opportunities for eligible employee conversions and working with the Account Management team to grow the customer accounts in line with the Retail Team plan, this will include outbound call activity to a targeted employee population
Requirements
A customer centric approach, always striving to deliver service above customer expectations
the ability to be able to communicate clearly and confidently with internal and external customers and colleagues
A clear and precise telephone manner with the confidence and ability to handle difficult calls from customers and prospects
A sound understanding of our industry and experience in managing corporate and SME accounts. An interest and passion for electric vehicles would be preferable
A strong analytical proficiency and a strict attention to detail, with the ability to apply those skills in calm and assured manner
why join JCT600 and what is in it for you?
finance administrator
Working hours
full-time
Responsibility
job Advert
utilise the integrated vehicle management and accounts system
liaise with our panel of funders to establish, maintain and renew credit lines
ensure effective communication with funders to promptly answer queries
work with the purchasing team to ensure we have funding available for orders to be placed
enter data into our system to accurately reflect the finance agreements in place
place finance markers on vehicles to protect our interest on the assets
communicate with customers to obtain necessary financial information
Requirements
A customer centric attitude, always striving to deliver service above expectations
excellent attention to detail with a methodical approach
strong organisational skills
strong verbal and written communication skills with the ability to quickly build strong relationships
ability to work under pressure and to tight deadlines
cash management skills are beneficial but not essential
why join JCT600 and what is in it for you?
general sales manager
Working hours
full-time
Requirements
previous experience of directing and developing high performing teams to deliver results is essential
an interest in e-commerce, with experience already working within this area or a very keen aptitude towards it
A solid understanding of current motor industry practices would be desirable but not essential
drive and aspiration to be the best and not accepting anything less
strong attention to detail and the desire to deliver impeccable standards right across the business
A valid driving licence which is free from excessive penalties
JCT600 has developed a number of Leadership and Management training courses to help you develop your skills
A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement
Responsibility
maximise the sales volume and profitability of both new and used cars and finance and insurance products
lead, coach, and develop the team to elevate their performance and behaviours whilst delivering results
actively set out to achieve and exceed site and departmental objectives
ensure that the highest level of customer service is maintained within the Sales department and wider dealership
assist the Head of Business in developing and implementing both the customer and colleague journey, ensuring all are treated fairly and equitably
driving and maintaining a team culture of high performance and excellence
credit control
Working hours
part-time
Responsibility
credit Control Assistant Part time
monday to Friday - 5 hours per day
ensuring all vehicle payments are made in line with Group policies
ensuring all general sales ledger debts are paid or chased in line with Group policies
performing a monthly reconciliation and debtor report
preparing regular vehicle debtor reports to be sent to the sites
ensuring that all payments are allocated accordingly, and any debit balances are investigated
work closely with the Cashier team so as to be able to report real time debtors
Requirements
previous credit control or accounts experience, with an understanding of accounting information
high levels of numeracy and literacy at a clerical level is essential
A customer centric approach, always striving to deliver service above customer expectations
motivated by working to targets and under pressure
A tenacious approach with the ability to recognise and act upon opportunities when they arise
strong organisational skills with excellent attention to detail and a methodical approach to your work
why join JCT600 and what is in it for you?
accountant
Working hours
full-time
Responsibility
job Advert
ensuring that all accounting and administrative tasks within area of responsibility are carried out in line with company procedures
supporting Accountants and the Brand Financial controller with all accounts activity
ensuring accurate and complete processing in all accounts matters, with 100% complete and accurate data collection
achieving all of the budgeted financial and operational objectives from JCT600 and the Brand whilst efficiently managing expenses
preparing regular reports as required by Group
ensure accurate and complete processing and recording in all account and administrative matters
complete the monthly submission of the dealership payroll
Requirements
high levels of numeracy and literacy at a clerical level is essential
an accountancy qualification or be working towards one
A customer centric approach, always striving to deliver service above customer expectations
an detailed understanding of accounting information such as invoices, credit notes, payment methods, receipts and payment advice notes is desirable
A detailed understanding of accounting information such as invoices, credit notes, payment methods, receipts and payment advice notes is desirable
knowledge and understanding of VAT as associated documentation is desirable
knowledge and understanding of VAT and associated documentation is desirable
knowledge of any relevant financial legislation such as money laundering etc. would be desirable
software engineer
Working hours
full-time
Requirements
general understanding of software development techniques, related tools and technologies
demonstrable professional development in the form of training, conferences, articles, papers and broad technical reading
object Orientated analysis and design techniques
C# , Entity Framework, HTML, CSS, Javascript
strong Responsive Web UI design skills
strong Azure or other Cloud experience
strong foundation in using Microsoft MVC Framework
strong experience with TDD and BDD
Responsibility
collaboration with business analysts, project management, technical and team leads regarding the development of software applications and solutions
investigation, provision of documentation, and verification of requirements and specifications
adherence to and enforcement of the software development process, procedures, coding standards and agreed best practices
diagnostic analysis of application problems. Assistance of other team members. Configuration management of deliverables
development of software and unit tests for the implementation of specifications. Provision of peer review. To ensure maximum possible unit test coverage has been achieved
Changes in earnings for the position technician
0500 £1K £1.5K £2K £2.5K £3K £
0500 £1K £1.5K £2K £2.5K £3K £
3.1K £
2024
2.8K £
2025
Changes in earnings for the position customer sales advisor