Companies reviews in the Sale of new cars and light motor vehicles in the UK

Bought a car in July, 2 days after having it I had a flat tyre (I accept this could of been done after buying), but 3 weeks after I nearly crash my car as I can’t change gears (on a 60 road) and needs a new gear box, luckily Lowerdale did this for me as I was still under 1 month warranty but this left me without a car for a week. A months later (After warranty time) I drive to set off from work and it won’t start so I try jump it, no luck , have to get towed home and the car needs a new alternator. So another 3 days without a car, now the keys have broken, thought it was a quick job to fix (just the battery) but all inside of the key is rusty and needs replacing! Also car needed oil a week after buying and MOT is only until December and I can’t see it passing as it seems to cause me nothing but hassle! Yes they did fix my gear box and it was done quickly considering what a big job it is but you don’t expect to need it doing that soon after! They clearly don’t check their cars properly!

I would not reccomend anyone working for this company under the current directorship. It used to be a fantastic place to work until the last few years. There is little or no focus on staff and you are simply a number. There is no focus anymore on customer satisfaction, it is all about process and performance. If you look at the current staff turnover and amount of leavers you will see there is something seriously wrong. Maybe its time they looked at themselves rather than blaming everyone else and running good people into the ground. How many have left, stayed in the car trade and are much happier elsewhere? MONEY ISNT EVERYTHING AS THESE MEN SEEM TO THINK.

Well iformed, helpful friendly personality. Helped sort out a couple of problems, and was very patient,and arranged instruction to relolve the points on which I was a little confused.