Salary for service controller

Average salary

2100 £

Basic salary	1500 £
Maximum Wage	2900 £

1500 £
Lowest

2200 £
Average

2900 £
Highest

service controller - How much money do you make working at this position?

The average salary for the service controller position is 2100 £

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NETWORK RAIL	5235 £
ecruit	4800 £
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GAP PERSONNEL 4.7 2 reviews	2916 £
RISE TECHNICAL RECRUITMENT Based on 9 job offers	2805 £
EXECUTIVE NETWORK GROUP Based on 11 job offers	2504 £
C4S SEARCH	2500 £
POD TALENT	2500 £
MICHAEL PAGE Based on 2 job offers	2500 £
IDEAL RECRUIT Based on 3 job offers	2500 £

Salary in companies

NETWORK RAIL	5235 £	1500 £ 5235 £
ecruit	4800 £	1500 £ 5235 £
NORTHERN TRAINS	4304 £	1500 £ 5235 £
GAP PERSONNEL	2916 £	1500 £ 5235 £
RISE TECHNICAL RECRUITMENT	2805 £	1500 £ 5235 £
EXECUTIVE NETWORK GROUP	2504 £	1500 £ 5235 £
C4S SEARCH	2500 £	1500 £ 5235 £
POD TALENT	2500 £	1500 £ 5235 £
MICHAEL PAGE	2500 £	1500 £ 5235 £
IDEAL RECRUIT	2500 £	1500 £ 5235 £

Comment on the job position of service controller

Benefits

company car
mutual

Requirements

essential
experience of supervising teams within a highly pressurised operations environment
network Rail adheres to pre-employment Baseline Personal Security Standard , this is government standard for pre employment vetting
employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting
we will interview all disabled applicants who meet the essential criteria
network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life
BPSS government standard pre-employment vetting requires Network Rail to screen a potential employees unspent criminal convictions and undertake 3 year career checks
network Rail welcomes applications regardless of age, disability, marital status , pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex , employment status, trade union affiliation, or other irrelevant factor
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agricultural
automotive
construction
diagnostics
proven track record of delivering exceptional customer service
previous experience in a Service Controller, Engineering Scheduler, Customer Service, or Office Administration role
have experience working within the Lifting Equipment, Construction Equipment or Vehicle Mechanics industries
strong organisation, communication, and multi-tasking skills
hold strong communication skills and have the ability to demonstrate good leadership
proven experience within a field service, workshop or engineering environment
possesses excellent communication, organisational and stakeholder management skills

Responsibility

manage and schedule engineers for servicing and call outs
manage inbound/outbound calls with customers, ensuring clarity and satisfaction
control daily engineer service and repair schedules using Simpro
update and maintain data in Simpro and Hubspot
assist with engineer queries and liaise with Sales Managers for potential business
sending RAMS, insurance certifications with engineer details to customers
liaising with area Sales Managers to communicate additional installation/repair opportunities of the back of engineer service reports
the Company
join a team that is at the forefront of setting industry standards and ensuring a safer future for all
the Person
previous experience in a scheduling role
at Fireward Automatic Fire Suppression, we are dedicated to providing advanced fire safety solutions that safeguard assets, machinery, and most importantly, lives
previous customer service experience
as the UK's leading fire suppression specialists, our commitment is underpinned by our focus on technological innovation, top-tier quality, and unmatched service
experience of Simpro maintenance planning software
ensure the highest levels of safety are maintained at all times for Northern services, customers and employees
monitor all services operated by Northern Rail using relevant IT systems, ensuring that other controllers are aware of disruption
advise staff and other agencies of service disruption, unplanned booking office closures and other relevant information
ensure that the current status and allocation of the Northern fleet is accurately reflected in the relevant IT systems
liaise with Customer Relations department and LLPA/CIS operatives as required

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