Salary for customer service representative

Average salary

1900 £

Basic salary	1200 £
Maximum Wage	2300 £

1200 £
Lowest

1750 £
Average

2300 £
Highest

customer service representative - How much money do you make working at this position?

The average salary for the customer service representative position is 1900 £

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PEPE'S PIRI PIRI	2916 £
PICKFORDS MOVE MANAGEMENT	2666 £
ROBERT WALTERS DUBAI	2560 £
PAIRED	2560 £
POD TALENT Based on 2 job offers	2500 £
CALLAWAY GOLF EUROPE	2500 £
GLOBELINK DEVELOPMENTS	2500 £
VOLVO GROUP UK	2500 £
OMEGA RESOURCE GROUP	2500 £
CENTRE PEOPLE APPOINTMENTS	2500 £

Salary in companies

PEPE'S PIRI PIRI	2916 £	1200 £ 2916 £
PICKFORDS MOVE MANAGEMENT	2666 £	1200 £ 2916 £
ROBERT WALTERS DUBAI	2560 £	1200 £ 2916 £
PAIRED	2560 £	1200 £ 2916 £
POD TALENT	2500 £	1200 £ 2916 £
CALLAWAY GOLF EUROPE	2500 £	1200 £ 2916 £
GLOBELINK DEVELOPMENTS	2500 £	1200 £ 2916 £
VOLVO GROUP UK	2500 £	1200 £ 2916 £
OMEGA RESOURCE GROUP	2500 £	1200 £ 2916 £
CENTRE PEOPLE APPOINTMENTS	2500 £	1200 £ 2916 £

Comment on the job position of customer service representative

Requirements

customer service: 2 years
customer service: 1 year
previous experience in a customer support or tech startup role is required
minimum 2 years experience in a B2B Customer Service role
highly organised with high attention to detail
able to work in a team and on its own
customer Service
english
french
sales
high school diploma or equivalent; college degree is a plus
previous customer service or call center experience is preferred
excellent verbal and written communication skills
strong problem-solving skills and attention to detail
ability to handle a high volume of calls and work in a fast-paced environment
ability to multitask, prioritize, and manage time effectively
positive attitude, customer-focused mindset, and the ability to stay calm under pressure

Responsibility

answer customer and franchisee queries via email, and phone within the time set by Pepe’s Head office and in friendly but professional manner at all times
log and track all customer contacts through our CRM system and update as required
handle customer data in accordance with GDPR requirements
to maximise the conversion ratio and job profitability of allocated assignee moves
to proactively liaise with the business development/account management team, internal service departments and global service partners ensuring opportunity is maximized
to ensure the highest level of move management is offered to assignees and corporate HR teams throughout the sales and move process thus ensuring customer satisfaction and repeat business
to arrange and book all services with internal departments and partner agents connected with an international removal by air, by sea or by road ensuring that the client’s expectations are met through consistent service excellence whilst costs are tightly controlled
our client, Legal & General, is currently looking for Customer Service Consultants to join their team and support with administration and telephony duties
supported by an experienced team, you will be the primary point of contact for Paired users in English-speaking regions, testing and escalating issues to the Tech or Product teams wherever necessary and championing user feedback
provide friendly, empathetic and efficient customer support via email and review sites
liaising with customers' orders and returns, being sure that they are processed correctly and on time
communicating with other departments to guarantee the availability of the required stock
ensuring a high level of aftersales and maintaining the customer SOP updated
answer inbound calls and respond to customer inquiries promptly and professionally
provide information about products, services, and account details while ensuring customers have a positive experience
assist customers with order placements, returns, and troubleshooting issues
resolve customer issues efficiently by identifying solutions and providing guidance
accurately document customer interactions and update relevant information in the CRM system
escalate complex issues to the appropriate department or supervisor when necessary
maintain a high level of product knowledge to provide accurate information and assistance

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