Salary for customer service executive

Average salary

1900 £

Basic salary	1400 £
Maximum Wage	2300 £

1400 £
Lowest

1850 £
Average

2300 £
Highest

customer service executive - How much money do you make working at this position?

The average salary for the customer service executive position is 1900 £

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DEVERELL SMITH HOLDINGS Based on 2 job offers	2750 £
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Salary in companies

THEO JONES RECRUITMENT	22000 £	1400 £ 22000 £
GREENWELL GLEESON	2916 £	1400 £ 22000 £
TRI CONSULTING INC	2880 £	1400 £ 22000 £
DEVERELL SMITH HOLDINGS	2750 £	1400 £ 22000 £
ESCP EUROPE-BUSINESS SCHOOL	2750 £	1400 £ 22000 £
PARKSIDE RECRUITMENT	2614 £	1400 £ 22000 £
CLARION	2526 £	1400 £ 22000 £
PROFESSIONAL OFFICE	2521 £	1400 £ 22000 £
VICKERSTOCK	2500 £	1400 £ 22000 £
CORPORATE TRADE SUPPLIES UK	2500 £	1400 £ 22000 £

Comment on the job position of customer service executive

Benefits

service car

Requirements

relevant past experience and/or a Certificate/NVQ/HND or equivalent or Degree educated
excellent IT skills
understanding of the UK job market, with knowledge of all sectors
previous experience within Careers Services or an Academic environment would be a plus
excellent organisational, communication and public speaking skills
customer service communication skills organised Microsoft packages
customer Service
confident communicator and if you speak another European language this would be a huge bonus
previous experience in a customer service role, ideally within the workwear, PPE, or related industry
excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
strong problem-solving abilities, with a proactive and solutions-focused approach to customer issues
attention to detail and accuracy in order processing and data entry
ability to multitask and prioritize tasks in a fast-paced environment

Responsibility

initial Touchpoint for inbound enquiries online and over the phone
understanding and recording individual customer requirements
answering initial questions and queries and steering them towards the next step
calling customers to provide any relevant information
following up on leads generated from the website, social media and other channels
make appointments from Sales Executives in the dealerships
updated the CRM system with all relevant information so that Sales Executives are fully prepared for appointments
ensure customer contact preferences are updated to keep customers updated with latest offers and services
maintain a good working knowledge of the current products and sales campaigns of the brand and communicate this effectively to customers
undertake any other duties reasonably requested
accurately investigating, resolving, and responding to customer enquiries via all communication channels, while adhering to standard operating procedures and guidelines
complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management
manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction
must be immediately available or on short notice
identify support needs and effective partners to support tenants as the start of their tenancy. Repairs
responsible for authorising work orders to budget
our well-established client is looking for a reliable, organised, and approachable Customer Service Executive
you will assist residents throughout their 2-year defect and warranty period, in their new luxury properties
you will remain their main point of contact for any maintenance or building issue
you will have excellent attention to detail, operate with an exceptionally professional manner and deliver a premium service

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