Salary for customer service apprentice

Average salary

1200 £

Basic salary	600 £
Maximum Wage	1900 £

600 £
Lowest

1250 £
Average

1900 £
Highest

customer service apprentice - How much money do you make working at this position?

The average salary for the customer service apprentice position is 1200 £

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Salary in companies

ETHOS FARM	2080 £	600 £ 2080 £
MENZIES DISTRIBUTION	1916 £	600 £ 2080 £
BUPA	1916 £	600 £ 2080 £
TRANSPORT EXCHANGE GROUP	1916 £	600 £ 2080 £
AXA UK PLC	1668 £	600 £ 2080 £
EE	1658 £	600 £ 2080 £
BUSINESS STREAM	1625 £	600 £ 2080 £
COVENTRY BUILDING SOCIETY CHARITABLE FOUNDATION	1618 £	600 £ 2080 £
PROSPER AND ADAM	1600 £	600 £ 2080 £
STREET MOTORS	1500 £	600 £ 2080 £

Comment on the job position of customer service apprentice

Benefits

mobile phone
service car
company car

Requirements

clear communication and language skills
customer service: 1 year
we recruit based on behaviours and personality and train for skill, however there are some skills that are desired
● Able to be flexible and open to constructive feedback
previous examples of confident and strong communication via phone/e-mail
able to be flexible and open to constructive feedback
5 GCSE’s or equivalent or demonstrated good level of education in previous position held
● Passionate about Customer Service and focused on delivering positive customer outcomes
passionate about Customer Service and focused on delivering positive customer outcomes
● Able to prioritize workload efficiently
able to prioritise workload efficiently
as a leading healthcare group, Bupa UK run care homes, health centres, dental centres, and hospitals all over the world
strong problem-solving skills
excellent communication and interpersonal skills
ability to work collaboratively in a team environment
customer-centric with a passion for delivering outstanding service
experience working towards KPI’s, objectives or similar
effective time management
why you are interested in applying for the role
why you think you'd be a strong candidate for the role

Responsibility

●To authorise customer treatment using the correct process
authorising customer treatment using the correct process
● Obtaining the correct customer information and using the system to reach the correct authorisation decision
obtaining the correct customer information and using the system to reach the correct authorisation decision
provide excellent customer service to all members
interaction with membership through inbound and outbound calls
monitor, manage and action all support and complaints tickets and change requests daily via Zendesk
offers continue support and training to members
request and review documentation to ensure member profiles are up to date
review member to member daily complaints queue
collaboration across the team and other department to ensure a seamless customer experience
respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of service
assist customers in resolving issues and provide accurate information regarding products and services
utilise effective phone etiquette to maintain professionalism during all interactions
perform data entry tasks accurately to update customer records and track interactions
identify opportunities for upselling products or services based on customer needs
communicate clearly and effectively with customers, ensuring they feel valued and understood
analyse customer feedback to improve service delivery and contribute to team goals
collaborate with team members to enhance overall customer satisfaction
bristol Street Motors Hyundai Mansfield

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