Salary for victim care officer

Average salary

1900 £

Basic salary	1700 £
Maximum Wage	2100 £

1700 £
Lowest

1900 £
Average

2100 £
Highest

victim care officer - How much money do you make working at this position?

The average salary for the victim care officer position is 1900 £

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RED SNAPPER GROUP	1920 £
SERVICE CARE SOLUTIONS Based on 2 job offers	1920 £
AD WARRIOR	1819 £

Salary in companies

RED SNAPPER GROUP	1920 £	1700 £ 2100 £
SERVICE CARE SOLUTIONS	1920 £	1700 £ 2100 £
AD WARRIOR	1819 £	1700 £ 2100 £

Comment on the job position of victim care officer

Requirements

demonstrable well-developed interpersonal and verbal communication skills to liaise courteously with internal colleagues and partner agencies whilst maintaining confidentiality
experience of being self responsible for decision making
demonstrable experience of having an awareness of risks and the ability to know when to escalate them
attention to detail combined with the ability to work to strict timescales as stipulated by the victims Code
demonstrable experience in dealing with people in a customer focused environment or supportive network for at least a period of approximately 12 months
demonstrable experience in dealing with people in a customer focussed environment or supportive network for at least a period of approximately 12 months
demonstrable experience of supporting and encouraging customers to take personal action, along with the ability to adapt communication accordingly is critical. Ideally, including experience of dealing with vulnerable victims / witnesses
demonstrable experience of supporting and encouraging customers to take personal action, along with the ability to adapt communication accordantly is critical. Ideally, including experience of dealing with vulnerable victims / witnesses
excellent case management and administrative skills and ability to assimilate a thorough knowledge of practices and procedures that relate to the work involved
experience of dealing with a wide range of people from a cross section of the community, in varying circumstances
experience of working collaboratively with other agencies
proven ability to plan and prioritise a challenging workload
knowledge and understanding of the Criminal Justice System and Courts processes to be able to comply with Victims Code of Practice
ability to communicate sensitively and effectively both verbally and in writing with a wide range of people, particularly the vulnerable or distressed
personal Responsibility

Responsibility

act as a single point of contact for victims and witnesses including professional witnesses
provide practical advice to victims and witnesses, give support and assist victims in the cope and recover phases of their experience
manage and maintain contact throughout the victim and witness journey, including incoming and outgoing phone calls, text messages and emails in order to ensure they are supported, informed and updated, via agreed timescales and their preferred method of contact
location: Guildford
ensure that case updates are maintained to the highest standard and kept up to date at all times, with a record of every incoming and outgoing communication on each case, detailing decision making and identifying vulnerabilities of individuals and risks to the effectiveness of the case
contract: 4 months initially leading to perm
respond promptly to enquiries from victims, witnesses to assist with concerns and reduce any negative effects of their victim experience or their Criminal Justice experience as much as possible
work hours:Full time
advise victims of the support services available to them and give advice on suitability of these, referring as necessary and making contact with support services as appropriate
liaise with and respond to and queries from partner agencies such as external support agencies, CPS and court officials to assist with the smooth progression of the case
vacancies: 22
undertake an initial and ongoing needs assessment along with effective questioning to victims and witnesses in order to identify their needs and support them through the judicial process where relevant
ascertain the need for special measures and relevant support options and assist them with practical and emotional arrangements after completion of the needs assessment such as arranging childcare, arranging interpreters, liaising with employers and assisting with travel arrangements
when required, coach and train new members of staff in aspects of the Victim and Witness Officer role
ensure that all victims are offered the opportunity to make a Victim Personal Statement and that they are given a full explanation about the purpose of this and their rights under The Victims Code of Practice
be flexible in approach and adapt to the changing demands of the Victim and Witness Care Unit, legislation and technology

Current offers for the position

SERVICE CARE SOLUTIONS
Victim and Witness Care Officer

Guildford