TRANSPORT FOR WALES Salary - Salary Report

apprentice

10 the last 89 days, recently 2023-09-28

Responsibility

we are recruiting an Access and Inclusion Coordinator Apprentice to join our Access and Inclusion team at our Pontypridd office
we are recruiting an Early Talent Coordinator Apprentice to join our Early Talent team in our Pontypridd office
we are recruiting a Sustainability Coordinator Apprentice to join our Sustainability team in our Pontypridd office
Show more +79
we are recruiting a Project Controls Apprentice to join our Infrastructure directorate in our Pontypridd office
we are recruiting a Business Administration Apprentice to join our Transport Services team
develop an understanding of supervisor and manager tasks and responsibilities in an operational service centre
we are recruiting an apprentice to join our Customer Relations team in our Pontypridd office
we are recruiting a Payroll Assistant Apprentice to join our Payroll team in our Pontypridd office
we are recruiting a Project Management Apprentice to join our Stations Infrastructure team in our Pontypridd offices
work with customer estates managers to understand the impact of station maintenance
we are recruiting a Supply Chain Management Apprentice to join our Procurement team in Cardiff
supplier management support which includes investigating and resolving disputes and queries
we are recruiting a Resource Manager Apprentice to join our Resources team in Chester
this is an exciting opportunity during which you will complete a Level 4 qualification in Business and Administration
you’ll work with the project team to track and monitor progress against the plan throughout the lifecycle of the project
support Catering Operations stock management and control, and logistics, including EPOS management
processing all payroll information within the agreed timescale to meet weekly deadlines
assist to improve the processes within the customer estates team
sourcing new supplier/alternative products based on best value
you’ll help deliver the TfW Access & inclusion Panel program, activities, reporting and planning
support the coordination of internal and external communications for the Sustainable Development and Climate Change team
you’ll assist the reporting team to update the integrated reporting system using project data
assist Catering Operations with product pricing, development, and control
liaise with Resource Functions and Managers regarding missing or incomplete payroll information
work with the station management team to link to customer estates and processes
providing support and guidance to ensure purchase orders are placed in an accurate and timely fashion with reference to Purchasing KPI’s
real time management of Traincrew during disruption in North and South
building relationships with schools, colleges, universities and other partnerships aligned to our Equality, Diversity and Inclusion strategy
use and create reports to provide sales analysis
ensure all instructions in relation to company policy and statutory legislation is adhered to and report any non-compliance to Payroll Officer/Manager
manage small scale projects for the customer estates and wider station infrastructure team as required
working with cross-functional teams on procurement projects
this includes the implementation of the Traincrew reporting point
ensure the output of replies to customers meet internal quality guidelines in terms of content and tone
developed to produce adhoc reporting for data analysis
document and manage incoming and displaced Traincrew
you’ll assist the compilation of the A&I panel annual review
processing of absence, company maternity and other family leave
the job holder also provides information to the pay-roll department for train-crew and station staff actuals data and annual leave etc
to provide Managers with confidential reports, records and data in conjunction with train–crew and resource activities
support the coordination of internal and external communications of the Access and Inclusion team
support the coordination of internal and external communications for the Early Talent team
keep up-to-date with companywide and team briefings and changes to procedures, and to share this information with colleagues as appropriate
issue letters to employees regarding incomplete sickness records
to provide Managers with advice in linking structures and train-crew training requirements such as route and traction knowledge
you’ll support the Access and Inclusion team as required by supporting policy and operational delivery of initiatives in relation to both the Access & Inclusion Panel and wider Access and Inclusion team
you’ll support the Early Talent team as required by supporting recruitment activities across the TfW early talent programmes ensuring administration activities and other duties delivered to time, cost and quality
you’ll support the Sustainable Development and Climate Change team as required by supporting policy or delivery plan development, impact, heritage and ecology to ensure administration activities and other duties and undertaken effectively
you’ll help deliver a range of transport related projects by following robust project lifecycle methodologies , help implement the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality
to answer escalated calls from our contact centre regarding the whole range of TFW products, services, and facilities in a professional and customer focussed manner
monitor annual leave records on a weekly basis. Liaising with relevant managers regarding low annual leave balances and overtaken annual leave
ensuring administration activities and other duties are undertaken effectively and in accordance with the duties as expressed within the equalities act 2010
this is an exciting opportunity during which you will complete a Level 3 apprenticeship in Human Resources, giving you a solid foundation to build your career in this field
you’ll provide coordination support by working with internal and external stakeholders to ensure onboarding activities for new early talent participants, including induction and training schedules are in place for a smooth transition into the early talent programmes
this is an exciting opportunity during which you will complete a Level 3 apprenticeship in Business and Administration with a focus on sustainability, giving you a solid foundation to build your career in this field
you’ll provide coordination support by working with internal and external stakeholders to ensure effective development and implementation of the Sustainable Tourism Strategy
this is an exciting opportunity during which you will complete a Level 4 apprenticeship in Project Management with a focus on data, giving you a solid foundation to build your career in this field
this is an exciting opportunity during which you will complete a Level 3 apprenticeship in Business and Administration qualification, giving you a solid foundation to build your career in this field
this is an exciting opportunity during which you will complete a Level 3 apprenticeship in Business and Administration, giving you a solid foundation to build your career in this field
ensure that as far as practicable and appropriate, calls are resolved at the first point of contact by taking ownership of the contact reason, escalating contentious issues as required
this is an exciting opportunity during which you will complete a Level 4 qualification in Project Management, giving you a solid foundation to build your career in this field
this is an exciting opportunity during which you will complete a level 3 apprenticeship in Supply Chain Management, giving you a solid foundation to build your career in this field
this is an exciting opportunity during which you will complete a Higher apprenticeship in Business and Administration, giving you a solid foundation to build your career in this field
to ensure efficient resource and rostering of train-crew as dictated by Transport for Wales rostering arrangements to ensure compliance with the safety case requirements and the running of the current train plan
provide explanations of pay terms & conditions to managers and employees
you’ll contribute towards the team objectives by providing coordination support across the various activities, and ensuring that organisational project requirements are captured, implemented and responded to in an efficient and professional manner
you’ll contribute towards the team objectives by providing coordination support across the various activities throughout the Early Talent team, ensuring that organisational project requirements are captured, implemented and recorded to in an efficient and professional manner
you’ll assist with the planning, organising and attending a wide range of internal and external events to promote TfW’s early talent opportunities, to reach as wide and diverse audiences as possible
you’ll contribute towards the team objectives by providing coordination support across the various activities throughout the Sustainable Development and Climate Change teams, ensuring that organisational project requirements are captured, implemented and recorded to in an efficient and professional manner
you’ll contribute towards the development and delivery of project management and project controls of several infrastructure project throughout Wales. This apprenticeship will combine project management with data
as a sector that’s growing and changing, spurred on by the need to enable people to travel more sustainably and more flexibly, the purpose of the Transport Services team is to strategically and operationally deliver the vision for Transport for Wales by effective management of the Wales and Borders rail service, and to lead the growth of rail services including the South Wales Metro and other Metro services over time
as a sector that’s growing and changing, spurred on by the need to enable people to travel more sustainably and more flexibly, the customer relations team provide high-quality Customer Relations service, aiming at all times to promptly and professionally address complaints, queries and feedback from customers via a range of contact methods
record information about customers, cases, and contact reasons into the CRM system, ensuring that all data captured is both complete and accurate
you will be fully emersed in all areas of procurement and you’ll have the opportunity to support with and have responsibility for a diverse range of activities, giving you the opportunity to build your knowledge and skills in a range of areas
the train-crew resource manager role sits within the resource office and provides a direct link between the timetabled train service and the train-crew who run them
respond to general pay, pension and ad hoc queries from colleagues
you’ll work with the A&I team to track, monitor, and report on progress of schemes that have gained insight from attending the Access & Inclusion Panel meetings
communicate and follow up with internal and external stakeholders by providing timely updates to them to make those affiliated with workstreams aware of progress
you’ll assist in identifying and monitoring project risks including financial, reputational, quality and health and safety by working with Transport for Wales risk professionals, who manage the projects risk registers to ensure effective mitigations are implemented and risks are controlled
the apprentice will ensure the root cause of customer complaints and feedback is shared with the relevant departments to enable any appropriate action to be taken
take ownership of cases to produce quality written responses to all customer contacts that comply with our regulatory timescales, Complaint Handling Procedure, and internal guidelines
the apprentice will be developed and trained to understand and operate every aspect of payroll and pensions administration to ensure all information is processed accurately and in a timely manner, to meet weekly deadlines and respond to payroll queries from colleagues, external parties and third parties

Requirements

the ability to speak/write Welsh would be advantageous to your application, but it is not essential for this role

Current offers for the position:

Access & Inclusion Apprentice Pontypridd

Be youBe empoweredBe a Transport for Wales ApprenticePosition: Access and Inclusion Coordinator ApprenticeContract Type: 3-year fixed term contractSalary: National Living WageWho we are Join Our Journey – Together we will Make it HappenTransport helps us all get from one place to another and comes in many different forms. Whether you walk, wheel, cycle, drive or use the bus, transport is essential in daily life. It helps connect people.People are at the heart of transport. Whether it's the train driver who helps you get to work, the bus driver who takes you to and from the coffee shop. Or all the people behind the scenes that help make this happen.The transport sector incorporates vehicle manufacturing, infrastructure maintenance, transport planning and traffic management. All these people work together to ensure a smooth commute to work, or a memorable family road trip.Getting to know usTransport for Wales, also known as TfW, is a not-for-profit organisation set up by the Welsh Government in 2016. We want to inspire people to think differently about the way they travel. We want walking, wheeling, cycling, and travelling by public transport to be their preferred choice.We’ve already made a big impact on many people’s lives, and this will continue as we develop a sustainable, integrated transport network across Wales. It’s a big responsibility, but we’re a big organisation taking on the challenge.Our vision is to create a transport network of which Wales is proud. And our mission is to ‘Keep Wales Moving’ safely by delivering customer-focused services, expert advice, and sustainable infrastructure investment.We aim to increase the number of journeys by active travel or public transport by 40% by 2040. This target is set in the Welsh Government’s strategy for th

full-time

Responsibility: we are recruiting an Access and Inclusion Coordinator Apprentice to join our Access and Inclusion team at our Pontypridd office, this is an exciting opportunity during which you will complete a Level 4 qualification in Business and Administration, you’ll contribute towards the team objectives by providing coordination support across the various activities, and ensuring that organisational project requirements are captured, implemented and responded to in an efficient and professional manner, you’ll support the Access and Inclusion team as required by supporting policy and operational delivery of initiatives in relation to both the Access & Inclusion Panel and wider Access and Inclusion team

Requirements: the ability to speak/write Welsh would be advantageous to your application, but it is not essential for this role, transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills, we fully support staff who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

Salary: salary

Job position: apprentice

2023-09-28

Early Talent Coordinator Apprentice Pontypridd

Be youBe empoweredBe a Transport for Wales ApprenticePosition: Early Talent Coordinator ApprenticeContract Type: 2-year fixed term contractSalary: National Living WageWho we are Join Our Journey – Together we will Make it HappenTransport helps us all get from one place to another and comes in many different forms. Whether you walk, wheel, cycle, drive or use the bus, transport is essential in daily life. It helps connect people.People are at the heart of transport. Whether it's the train driver who helps you get to work, the bus driver who takes you to and from the coffee shop. Or all the people behind the scene that help make this happen.The transport sector incorporates vehicle manufacturing, infrastructure maintenance, transport planning and traffic management. All these people work together to ensure a smooth commute to work, or a memorable family road trip.Getting to know usTransport for Wales, also known as TfW, is a not-for-profit organisation set up by the Welsh Government in 2016. We want to inspire people to think differently about the way they travel. We want walking, wheeling, cycling, and travelling by public transport to be their preferred choice.We’ve already made a big impact on many people’s lives, and this will continue as we develop a sustainable, integrated transport network across Wales. It’s a big responsibility, but we’re a big organisation taking on the challenge. Our vision is to create a transport network of which Wales is proud. And our mission is to ‘Keep Wales Moving’ safely by delivering customer-focused services, expert advice, and sustainable infrastructure investment. We aim to increase the number of journeys by active travel or public transport by 40% by 2040. This target is set in the Welsh Government’s strategy for the future of transport in Wales -

full-time

Responsibility: we are recruiting an Early Talent Coordinator Apprentice to join our Early Talent team in our Pontypridd office, this is an exciting opportunity during which you will complete a Level 3 apprenticeship in Human Resources, giving you a solid foundation to build your career in this field, you’ll contribute towards the team objectives by providing coordination support across the various activities throughout the Early Talent team, ensuring that organisational project requirements are captured, implemented and recorded to in an efficient and professional manner, you’ll support the Early Talent team as required by supporting recruitment activities across the TfW early talent programmes ensuring administration activities and other duties delivered to time, cost and quality

Salary: salary

Job position: apprentice

2023-08-30

Sustainability Coordinator Apprentice Pontypridd

Be youBe empoweredBe a Transport for Wales ApprenticePosition: Sustainability Coordinator ApprenticeContract Type: 2-year fixed term contractSalary: National Living WageWho we are Join Our Journey – Together we will Make it HappenTransport helps us all get from one place to another and comes in many different forms.  Whether you walk, wheel, cycle, drive or use the bus, transport is essential in daily life. It helps connect people.People are at the heart of transport. Whether it's the train driver who helps you get to work, the bus driver who takes you to and from the coffee shop. Or all the people behind the scene that help make this happen.The transport sector incorporates vehicle manufacturing, infrastructure maintenance, transport planning and traffic management.  All these people work together to ensure a smooth commute to work, or a memorable family road trip.Getting to know usTransport for Wales, also known as TfW, is a not-for-profit organisation set up by the Welsh Government in 2016.   We want to inspire people to think differently about the way they travel. We want walking, wheeling, cycling, and travelling by public transport to be their preferred choice.We’ve already made a big impact on many people’s lives, and this will continue as we develop a sustainable, integrated transport network across Wales. It’s a big responsibility, but we’re a big organisation taking on the challenge.Our vision is to create a transport network of which Wales is proud.And our mission is to ‘Keep Wales Moving’ safely by delivering customer-focused services, expert advice, and sustainable infrastructure investment.We aim to increase the number of journeys by active travel or public transport by 40% by 2040. This target is set in the Welsh Government’s strate

full-time

Responsibility: we are recruiting a Sustainability Coordinator Apprentice to join our Sustainability team in our Pontypridd office, this is an exciting opportunity during which you will complete a Level 3 apprenticeship in Business and Administration with a focus on sustainability, giving you a solid foundation to build your career in this field, you’ll contribute towards the team objectives by providing coordination support across the various activities throughout the Sustainable Development and Climate Change teams, ensuring that organisational project requirements are captured, implemented and recorded to in an efficient and professional manner, you’ll support the Sustainable Development and Climate Change team as required by supporting policy or delivery plan development, impact, heritage and ecology to ensure administration activities and other duties and undertaken effectively

Salary: salary

Job position: apprentice

2023-09-05

Project Controls Apprentice Pontypridd

Be youBe empoweredBe a Transport for Wales ApprenticeContract Type: 3-year fixed term contractSalary: National Living WageWho we are Join Our Journey – Together we will Make it HappenTransport helps us all get from one place to another and comes in many different forms.  Whether you walk, wheel, cycle, drive or use the bus, transport is essential in daily life. It helps connect people.People are at the heart of transport. Whether it's the train driver who helps you get to work, the bus driver who takes you to and from the coffee shop. Or all the people behind the scene that help make this happen.The transport sector incorporates vehicle manufacturing, infrastructure maintenance, transport planning and traffic management.  All these people work together to ensure a smooth commute to work, or a memorable family road trip.Getting to know usTransport for Wales, also known as TfW, is a not-for-profit organisation set up by the Welsh Government in 2016.   We want to inspire people to think differently about the way they travel. We want walking, wheeling, cycling, and travelling by public transport to be their preferred choice.We’ve already made a big impact on many people’s lives, and this will continue as we develop a sustainable, integrated transport network across Wales. It’s a big responsibility, but we’re a big organisation taking on the challenge.Our vision is to create a transport network of which Wales is proud.And our mission is to ‘Keep Wales Moving’ safely by delivering customer-focused services, expert advice, and sustainable infrastructure investment.We aim to increase the number of journeys by active travel or public transport by 40% by 2040. This target is set in the Welsh Government’s strategy for the future of transport in Wales - Llwybr Newydd: the Wales

full-time

Responsibility: we are recruiting a Project Controls Apprentice to join our Infrastructure directorate in our Pontypridd office, this is an exciting opportunity during which you will complete a Level 4 apprenticeship in Project Management with a focus on data, giving you a solid foundation to build your career in this field, you’ll contribute towards the development and delivery of project management and project controls of several infrastructure project throughout Wales. This apprenticeship will combine project management with data, you’ll help deliver a range of transport related projects by following robust project lifecycle methodologies , help implement the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality

Salary: salary

Job position: apprentice

2023-09-18

Transport Services Apprentice Pontypridd

Be youBe empoweredBe a Transport for Wales ApprenticePosition: Transport Services ApprenticeContract Type: 2-year fixed term contractSalary: National Living WageEqual OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Apprenticeship Academy – What’s on offerWhether you’re making your first transition into employment or changing careers and would like the opportunity to gain further qualifications without following the traditional educational route, an apprenticeship with us could be just the ticket to help you achieve your career goals and aspirations.We firmly believe that everybody deserves opportunities to access apprenticeships and our aim is moving towards a diverse organisation at all levels. We want to be fully represen

full-time

Responsibility: we are recruiting a Business Administration Apprentice to join our Transport Services team, this is an exciting opportunity during which you will complete a Level 3 apprenticeship in Business and Administration qualification, giving you a solid foundation to build your career in this field, as a sector that’s growing and changing, spurred on by the need to enable people to travel more sustainably and more flexibly, the purpose of the Transport Services team is to strategically and operationally deliver the vision for Transport for Wales by effective management of the Wales and Borders rail service, and to lead the growth of rail services including the South Wales Metro and other Metro services over time, develop an understanding of supervisor and manager tasks and responsibilities in an operational service centre

Salary: salary

Job position: apprentice

2023-07-06

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customer advisor

10 the last 296 days, recently 2023-09-13

Responsibility

A great opportunity to join Transport for Wales as a Customer Experience Advisor
we are currently recruiting for a Customer Relations Advisor to join our customer relations team on a permanent basis
you’ll respond to customer queries by communicating via telephone and/ or face to face to resolve issues in a timely manner
Show more +30
you’ll provide administrative support to the Concessionary travel pass scheme, which will involve reviewing, processing and distributing travel pass applications
you’ll respond to customer queries by answering emails, communicating via telephone to resolve issues in a timely manner
to answer escalated calls from our contact centre regarding the whole range of TFW products, services, and facilities
the Customer Relations Advisor will be responsible for providing a high-quality customer service to TFW customers
you’ll also respond to customer enquiries and complaints across multiple channels
you’ll complete daily system tasks by consulting the various administration systems to ensure seamless operation of the of the fflecsi scheme
record information about customers, cases, and contact reasons into the CRM system
supporting on various other projects where required
ensure the reasons for all customer complaints are fully investigated
you’ll proactively update timetables and daily plans using bespoke TfW systems to ensure the smooth-running of the fflecsi services
provide an engaging, informative, and friendly interactive experience for our customers via online social media
you’ll validate documents and photos to by consulting TfW applications criteria to ensure customers applications are processed compliantly
contribute to effective running of the department
provide first line support to customer enquiries and customer complaints across telephone, and other channels, working on the demand responsive projects such as Transport for Wales Rail Complaints line, Coleg Cambria, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist and Transport for Wales Rail Reservations , along with supporting other projects as required
you’ll respond to customer queries and complaints by communicating via telephone, following agreed call scripts, to resolve issues in a timely manner ensuring a high-quality service to customers
you’ll engage with our customers via telephone or email to provide them with accurate and consistent information regarding the service to ensure that TfW deliver the highest level of service
you’ll respond to customer queries by answering emails, communicating via telephone and/ or face to face to resolve issues in a timely manner
responding to customer queries and complaints by communicating via telephone, following agreed call scripts, to resolve issues in a timely manner ensuring a high[1]quality service to customers
you'll complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Relations Advisors
you’ll complete daily system tasks by consulting the various administration systems to ensure seamless operation of the fflecsi service and the Concessionary Bus Pass project
complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Relations Advisors
you'll engage with our customers via telephone providing them with accurate and consistent information regarding the different telephony service contracts to ensure that TfW deliver the highest level of service
you will manage customer complaints and correspondence and you will be responsible for ensuring complaints are fully investigated and feedback is shared with the relevant departments to improve our customer experience
you’ll engage with our customers via telephone to provide them with accurate and consistent information regarding the service to ensure that TfW deliver the highest level of service
engage with our customers via telephone providing them with accurate and consistent information regarding the different telephony service contracts to ensure that TfW deliver the highest level of service
you’ll ensure calls are responded to within agreed time limit and in line with service level agreement/key performance Indicators to provide a positive customer experience
in addition, you will be a champion of our values, maintaining the reputation of the business, fostering positive relations with our customers and recovering the advocacy of customers who have had a negative experience
you’ll support the successful operation of the Concessionary Travelcard service by providing administrative, first line telephone support and email responses to customer queries, application updates and complaints to provide information and resolve any issues in a timely manner
engage with our customers by providing email, phone, and face to face contact where necessary to ensure TfW deliver the highest level of service across the projects you are involved in
you’ll complete daily system tasks by consulting the various administration systems to ensure seamless operation of the Concessionary Travelcard scheme and process applications

Requirements

the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role
the ability to speak/write Welsh is an essential requirement for this role
the ability to speak Welsh would be a plus but is not essential for this role
Show more +11
the ability to speak/write Welsh would be advantageous to your application, but it is not essential for this role
fluent Welsh Speaker
\* Please note, we reserve the right to close this vacancy early if we receive sufficient applications
customer service: 1 year
transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills
transport for Wales Rail Limited supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills
we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses
we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and finding attendance at local community courses
we fully support staff who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses
location: Pontypridd
shift Pattern: Working 37.5 hours over 5 days. Shifts will fall between 7am- 7pm Monday to Sunday

Current offers for the position:

Customer Experience Advisor (Concessionary) - Maternity cover Pontypridd

Customer Experience Advisor – (Concessionary) - Maternity CoverPlease note: this is a 10 fixed-term contract, to cover Maternity leaveShift Pattern: Monday - Friday, 8am - 4pm, with a rolling Saturday currently one Saturday in 10 weeks working 8am-4pm.Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesA great opportunity to join Transport for Wales (TfW) as a Customer Experience Advisor. You’ll provide administrative support to the Concessionary travel pass scheme, which will involve reviewing, processing and distributing travel pass applications. You’ll also respond to customer enquiries and complaints across multiple channels. Supporting on various other projects where required.You’ll support the successful operation of the Concessionary Travelcard ser

Responsibility: A great opportunity to join Transport for Wales as a Customer Experience Advisor, you’ll provide administrative support to the Concessionary travel pass scheme, which will involve reviewing, processing and distributing travel pass applications, you’ll also respond to customer enquiries and complaints across multiple channels, supporting on various other projects where required

We offer: A concessionary bus pass allows you to travel for free on most bus services and some train services in Wales, if you’re 60 or over, or meet the eligibility criteria

Requirements: the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role, transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills, we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

full-time | Contract

Salary: salary

Software: microsoft Office

Job position: customer advisor

2023-09-13

Customer Experience Advisor (Concessionary) | Cynghorydd Profiad Cwsmeriaid Pontypridd

Customer Experience Advisor – ConcessionaryShift Pattern: Monday - Friday, 8am - 4pm, with a rolling Saturday currently one Saturday in 10 weeks working 8am-4pm.Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesA great opportunity to join Transport for Wales (TfW) as a Customer Experience Advisor. You’ll provide administrative support to the Concessionary travel pass scheme, which will involve reviewing, processing and distributing travel pass applications. You’ll also respond to customer enquiries and complaints across multiple channels. Supporting on various other projects where required.You’ll support the successful operation of the Concessionary Travelcard service by providing administrative, first line telephone support and email responses to customer queries, applica

We offer: A concessionary bus pass allows you to travel for free on most bus services and some train services in Wales, if you’re 60 or over, or meet the eligibility criteria

full-time | Permanent

Salary: salary

Software: microsoft Office

Job position: customer advisor

2023-09-13

Customer Relations Advisor |Ymgynghorydd Cysylltiadau Cwsmeriaid Penrhyndeudraeth

Customer Relations Advisor (Fluent Welsh speaking)Shift Pattern: Various shift patterns 7 days a week from 7am-8pm.For this position we can offer:Condensed hoursHybrid/Remote working - Penrhyndeudraeth (although there is an expectation that you may need to attend either our South or North Wales offices for ad-hoc training)Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesProvide first line support to customer enquiries and customer complaints across telephone, and other channels, working on the demand responsive projects such as Transport for Wales Rail Complaints line, Coleg Cambria, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist (Welsh line) and Transport for Wales Rail Reservations (Welsh line), along with supporting oth

Responsibility: provide first line support to customer enquiries and customer complaints across telephone, and other channels, working on the demand responsive projects such as Transport for Wales Rail Complaints line, Coleg Cambria, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist and Transport for Wales Rail Reservations , along with supporting other projects as required, responding to customer queries and complaints by communicating via telephone, following agreed call scripts, to resolve issues in a timely manner ensuring a high[1]quality service to customers, complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Relations Advisors, engage with our customers via telephone providing them with accurate and consistent information regarding the different telephony service contracts to ensure that TfW deliver the highest level of service

Requirements: the ability to speak/write Welsh is an essential requirement for this role, transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills, we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and finding attendance at local community courses, customer service: 1 year

part-time | Permanent

Education: A-Level or equivalent

Salary: salary

Software: microsoft Office

Job position: customer advisor

2023-07-26

Customer Relations Advisor | Ymgynghorydd Cysylltiadau Cwsmeriaid Penrhyndeudraeth

Customer Relations Advisor (Fluent Welsh speaking)Shift Pattern: Various shift patterns 7 days a week from 7am-8pm.Transport for Wales is committed to being one of Wales’ most inclusive employers. We’re happy to consider flexible working as we understand our employees need balance in their working lives and, based on trust, we want them to build their careers without sacrificing their personal priorities.For this position we can offer:Condensed hoursHybrid/Remote working - Penrhyndeudraeth (although there is an expectation that you may need to attend either our South or North Wales offices for ad-hoc training)Part-time/Job shareEqual OpportunitiesAt Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.IntroductionWe are looking for 6 Welsh speaking Customer Relations Advisors to join our contact centre at TfW. You'll Provide first line support to customer enquiries and customer complaints across telephone, and other channels, working on the demand responsive projects such as Transport for Wales Rail Complaints line, Coleg Cambria, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist (Welsh line) and Transport for Wales Rail Reservations (Welsh line), along with supporting other projects as required.Role responsibilitiesYou’ll respond to customer queries (inbound and outbound) and complaints by communicating via telephone, following agreed call scripts, to resolve issues in a timely manner ensuring a high-qu

Responsibility: you’ll respond to customer queries and complaints by communicating via telephone, following agreed call scripts, to resolve issues in a timely manner ensuring a high-quality service to customers, you'll complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Relations Advisors, you'll engage with our customers via telephone providing them with accurate and consistent information regarding the different telephony service contracts to ensure that TfW deliver the highest level of service, you’ll ensure calls are responded to within agreed time limit and in line with service level agreement/key performance Indicators to provide a positive customer experience

full-time | Permanent

Salary: salary

Software: microsoft Office

Job position: customer advisor

2023-05-17

Customer Experience Advisor | Cynghorydd Profiad Cwsmeriaid Pontypridd

Customer Experience AdvisorJob descriptionCustomer Experience AdvisorLocation: Pontypridd (Potential hybrid working)Shift Pattern: Working 37.5 hours over 5 days. Shifts will fall between 7am- 7pm Monday to Sunday.Equal OpportunitiesAt Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.IntroductionAn exciting opportunity to join Transport for Wales (TfW) growing Contact Centre as a Customer Experience Advisor. You’ll provide first line telephone support to customers in relation to general enquiries, "fflecsi” bookings, Travel pass applications and complaints. The contact centre predominantly supports the demand responsive bus project "fflecsi" and Concessionary Travel pass projects, and various other projects as required.Fflecsi:Fflecsi is a different way to travel by bus and an exciting new service from Transport for Wales in partnership with your local bus operators. Fflecsi buses can pick you up and drop you off in a service area and not just at a bus stop.Concessionary Travel Pass:Concessionary Travel pass offers free travel on most bus and some train services in Wales if you’re 60 or over or meet the eligibility criteria.Role responsibilitiesYou’ll engage with our customers via telephone or email to provide them with accurate and consistent information regarding the service to ensure that TfW deliver the highest level of service.You’ll respond t

Requirements: location: Pontypridd, shift Pattern: Working 37.5 hours over 5 days. Shifts will fall between 7am- 7pm Monday to Sunday, experience of using a variety of IT systems, the ability to speak Welsh would be a plus but is not essential for this role

Responsibility: you’ll engage with our customers via telephone or email to provide them with accurate and consistent information regarding the service to ensure that TfW deliver the highest level of service, you’ll respond to customer queries by answering emails, communicating via telephone to resolve issues in a timely manner, you’ll complete daily system tasks by consulting the various administration systems to ensure seamless operation of the of the fflecsi scheme

full-time | Permanent

Salary: salary

Software: microsoft Office

Job position: customer advisor

2023-05-11

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senior project manager

4 the last 211 days, recently 2023-11-10

Responsibility

location Pontypridd, hybrid working options available
the Senior Project Manager will be accountable for the management
and delivery of several workstreams committed as part of the multi-million Station Improvement Programme across the Wales and Borders network
Show more +18
line management and development of Project Managers, Assistant Project Managers and Project Support Officer
influencing, motivating and manage project teams across the organisation, including working with support functions and Business Partners
manage and lead project teams by collaborating with colleagues, consultants and contractors to ensure projects meet delivery outcomes
ensure that the projects are delivered within agreed parameters
ensure all design and delivery of projects meet operational requirements and is customer focussed
the Senior Project Manager role is to deliver multiple IT and Digital Services related projects to improve the effectiveness of TfW as an organisation and to deliver improvements to the user experience of public transport services in line with Welsh Government transport policy and strategy
the Senior Project Manager role will deliver complex commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government transport policy and strategy
accountable for leading and delivering a portfolio of IT and Digital Services related projects, across Transport for Wales and its delivery partners., taking responsibility for the application of robust project lifecycle methodologies , implementation of project plans, attainment of key milestones and resource management to ensure these are completed safely to time, cost and quality
lead complex commercially focused transport related projects through the application of robust project lifecycle methodologies , implementation of project plans and efficient resource management to ensure attainment of key milestones and completion of projects to time, cost and quality
provide a professional and effective project management service, including project governance, reporting, technical working groups and executive steering groups, in accordance with the required processes and timelines to ensure the projects are aligned to TfW processes and delivered to cost and quality
this is a varied role where the successful candidate will be responsible for managing all aspects of the programme of the Station Projects portfolio across the Wales and Borders network and Core Valley Lines network as required
provide professional and effective project governance through project reporting, facilitation and chairing of technical working groups and executive steering groups in accordance with the required processes and timelines to ensure the projects are managed and communicated effectively
develop IT and Digital Services project delivery procedures by keeping abreast with changes to legislation and working with the supply chain to ensure TfW and its delivery partners are using best practice methodologies
the Senior Project Manager will be responsible for ensuring that station projects are delivered in accordance with the organisation’s governance, project lifecycle, budget and timescales
plan and drive completion of all project deliverables including the business case, safety validation, regulatory requirements, project roadmap, budget, implementation, and handover into business as usual
act as the ‘Sponsor Agent’ by being the interface between the sponsor and the project, helping to define scope, providing instruction to the delivery team and providing any clarification needed
represent the best interest of TfW in respect of the evaluation, development and planning for the impact of the Stations Improvement Programme upon TfW business
demonstrable experience of managing a budget, including forecasting and monitoring spend

Requirements

the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role
demonstrable experience of successfully developing and delivering projects of significant value and complexity in a railway environment
experience of working with Network Rail and TfW to understand their challenges/drivers
Show more +5
thorough knowledge of project management principles
budgeting and financial management, as well as previously managing/supervising a team
knowledge of relevant Health, Safety, Environmental and Equalities Act legislation
transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills
we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

Trade

project Management
Project Management

low salary - 15% lower than the average in this position

Earnings for position senior project manager

senior project manager - How much money do you make working at this position?
Average salary at company TRANSPORT FOR WALES is 4200£.
The national average salary is 4600£.

1900 £
Lowest

5450 £
Average

9000 £
Highest

Current offers for the position:

Senior IT Project Manager | Uwch Reolwr Prosiect TG Pontypridd

Demonstrable experience of leading on a variety of complex IT and Digital Services transport/rail related projects as the project lead.

Responsibility: the Senior Project Manager role is to deliver multiple IT and Digital Services related projects to improve the effectiveness of TfW as an organisation and to deliver improvements to the user experience of public transport services in line with Welsh Government transport policy and strategy, accountable for leading and delivering a portfolio of IT and Digital Services related projects, across Transport for Wales and its delivery partners., taking responsibility for the application of robust project lifecycle methodologies , implementation of project plans, attainment of key milestones and resource management to ensure these are completed safely to time, cost and quality, provide a professional and effective project management service, including project governance, reporting, technical working groups and executive steering groups, in accordance with the required processes and timelines to ensure the projects are aligned to TfW processes and delivered to cost and quality, develop IT and Digital Services project delivery procedures by keeping abreast with changes to legislation and working with the supply chain to ensure TfW and its delivery partners are using best practice methodologies

project Management

Salary: salary

Job position: senior project manager

2023-11-10

£50,400 - £63,000 a year

Senior Project Manager | Uwch Reolwr Prosiectau Pontypridd

Please note: We have several opportunities available with varying contract lengths including –A 12 month fixed-term contractand a permanent contractEqual OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Senior Project Manager will be accountable for the managementand delivery of several workstreams committed as part of the multi-million Station Improvement Programme across the Wales and Borders network.This is a varied role where the successful candidate will be responsible for managing all aspects of the programme of the Station Projects portfolio across the Wales and Borders network and Core Valley Lines network as required. The Senior Project Manager will be responsible for ensuring that station projects are delivered in accordance with the or

Responsibility: the Senior Project Manager will be accountable for the management, and delivery of several workstreams committed as part of the multi-million Station Improvement Programme across the Wales and Borders network, this is a varied role where the successful candidate will be responsible for managing all aspects of the programme of the Station Projects portfolio across the Wales and Borders network and Core Valley Lines network as required, the Senior Project Manager will be responsible for ensuring that station projects are delivered in accordance with the organisation’s governance, project lifecycle, budget and timescales

full-time

Salary: salary

Job position: senior project manager

2023-10-04

Senior Project Manager | Uwch Reolwr Prosiectau Pontypridd

Location Pontypridd, hybrid working options available.Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Senior Project Manager role will deliver complex commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government (WG) transport policy and strategy.· Lead complex commercially focused transport related projects through the application of robust project lifecycle methodologies (such as APM or PRINCE 2), implementation of project plans and efficient resource management to ensure attainment of key milestones and completion of projects to time, cost and quality.· Provide professional and effective project governance through project reporting, facilitation and chairing of technical working g

Responsibility: location Pontypridd, hybrid working options available, the Senior Project Manager role will deliver complex commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government transport policy and strategy, lead complex commercially focused transport related projects through the application of robust project lifecycle methodologies , implementation of project plans and efficient resource management to ensure attainment of key milestones and completion of projects to time, cost and quality, provide professional and effective project governance through project reporting, facilitation and chairing of technical working groups and executive steering groups in accordance with the required processes and timelines to ensure the projects are managed and communicated effectively

full-time

Salary: salary

Job position: senior project manager

2023-07-28

Senior Project Manager Pontypridd

Please note: this is a 12 month fixed-term contract Please note: for internal candidates, this is a 12 month secondment opportunity Who we are Join Our Journey – Together we will Make it Happen Here at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and transforming the rail network across Wales and the Borders. This brings opportunity – for Wales’ economy, and for you. Our vision is to create a world-class railway that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our 2600+ people and the environment we create to enable them to succeed. Role responsibilities The Senior Project Manager will take accountability for the management and delivery of several workstreams committed as part of the multi-million Station Improvement Programme across the Wales and Borders network. This is a varied role where the successful candidate will be responsible for managing all aspects of the programme of the Station Projects Portfolio, and project lifecycle and budget in line with the Project Management Office (PMO) and governance across the Wales and Borders network and Core Valley Lines network as required. Responsibilities will include but not be limited to: Line management and development of Project Managers, Assistant Project Managers and Project Support Officer.Influencing, motivating and manage project teams across the organisation, including working with support functions and Business Partners.Plan and drive completion of all project deliverables including the business case, safety validation, regulatory requirements, project roadmap, budget, implementation, and handover into business as usual.Ensure that the projects are delivered within agreed parameters (scope/specification, safety, timescale, cost and quality). Represent the best interest of TfW in respect of the evaluation, develop

Responsibility: line management and development of Project Managers, Assistant Project Managers and Project Support Officer, influencing, motivating and manage project teams across the organisation, including working with support functions and Business Partners, plan and drive completion of all project deliverables including the business case, safety validation, regulatory requirements, project roadmap, budget, implementation, and handover into business as usual, ensure that the projects are delivered within agreed parameters

Requirements: demonstrable experience of successfully developing and delivering projects of significant value and complexity in a railway environment, experience of working with Network Rail and TfW to understand their challenges/drivers, thorough knowledge of project management principles, budgeting and financial management, as well as previously managing/supervising a team

equal Opportunities

Job position: senior project manager

2023-04-18

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BUSINESS SMART SOLUTIONS	10120 £	6666 £ 14000 £
ROBERT WALTERS PLC	7292 £	6666 £ 14000 £
ARCHER RECRUITMENT	7083 £	6666 £ 14000 £
CIRCLE RECRUITMENT	6822 £	6666 £ 14000 £
FAWKES & REECE	6765 £	6666 £ 14000 £
HCA HEALTHCARE UK	6666 £	6666 £ 14000 £

cleaning operative

9 the last 323 days, recently 2024-05-01

Responsibility

job details
job reference
we are currently recruiting for Station Environmental Operative to join us at our Porth Interchange
Show more +24
we are currently recruiting for Station Environmental Operative
we are currently recruiting for Station Environmental Operative to join us at our Newport Station
performing minor maintenance tasks around the bus station when required including fixing/replacing damaged equipment, painting and general gardening duties
performing minor maintenance tasks around the station when required including fixing/replacing damaged equipment, painting and general gardening duties
helping our customers with any queries and providing excellent customer service
adhering to health & safety responsibilities and regulations
working effectively as part of a team and independently
who we’re looking for
the Cleaning Operative will work as part of a team responsible for the day-to-day customer service and health and safety of passengers
as a Stations Environmental Operative, you will be responsible for providing a clean welcoming environment for all of our customers at our Bus Interchange, as well as delivering excellent customer service helping our customers with any queries
maintain personal compliance with cleaning procedures, by following the communicated cleaning protocols, adhering to risk protocols surrounding Covid-19 and collaborating with other Station staff to ensure your personal safety and the safety of all TfW passengers
as a Stations Environmental Operative, you will be responsible for providing a clean welcoming environment for all of our customers at our stations, as well as delivering excellent customer service helping our customers with any queries
previous cleaning experience
keeping our Bus Interchange clean and tidy at all times, carrying out cleaning duties including sweeping/mopping floors, cleaning toilets, removing litter and emptying bins
provide station and vehicle cleaning support by following the guidance in the Methods of Working within the Station Briefing Pack to ensure the station is compliant with health and safety guidelines
keeping our stations clean and tidy at all times, carrying out cleaning duties including sweeping/mopping floors, cleaning toilets, removing litter and emptying bins
excellent organisational skills
knowledge share with the Cleaning Operative team by posting useful information and guidance on the group’s Teams Forum to ensure the team is up to date with best practice
ability to provide excellent customer service to our customers
report hazardous issues by being observant of dangers to customers and following the reporting mechanisms to alert station staff and ensure safety to passengers
ability to work alone and as part of a team
ability to perform manual tasks
UK Driving License
knowledge of COSHH is desirable

Requirements

the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role
cleaning: 1 year
transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills
Show more +1
we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

Trade

cleaning & Sanitation
Cleaning & Sanitation

high salary - 35% higher than the average in this position

Earnings for position cleaning operative

cleaning operative - How much money do you make working at this position?
Average salary at company TRANSPORT FOR WALES is 2314£.
The national average salary is 1700£.

1000 £
Lowest

1700 £
Average

2400 £
Highest

Current offers for the position:

Stations Cleaning Operative | Gweithredwr Glanhau Gorsafoedd Porth

As a Stations Environmental Operative, you will be responsible for providing a clean welcoming environment for all of our customers at our Bus Interchange, as…

Responsibility: we are currently recruiting for Station Environmental Operative to join us at our Porth Interchange, as a Stations Environmental Operative, you will be responsible for providing a clean welcoming environment for all of our customers at our Bus Interchange, as well as delivering excellent customer service helping our customers with any queries, keeping our Bus Interchange clean and tidy at all times, carrying out cleaning duties including sweeping/mopping floors, cleaning toilets, removing litter and emptying bins, performing minor maintenance tasks around the bus station when required including fixing/replacing damaged equipment, painting and general gardening duties

Requirements: excellent organisational skills, the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role, transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills, we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses

pay: £27,778.00 per year, company pension, cycle to work scheme

Job position: cleaning operative

2024-04-19

£27,778 a year

Cleaning Operative (Nights) | Gweithiwr Glanhau (Nosweithiau) Holyhead

The Cleaning Operative will work as part of a team responsible for the day-to-day customer service and health and safety of passengers. Who we’re looking for*.

Responsibility: the Cleaning Operative will work as part of a team responsible for the day-to-day customer service and health and safety of passengers, maintain personal compliance with cleaning procedures, by following the communicated cleaning protocols, adhering to risk protocols surrounding Covid-19 and collaborating with other Station staff to ensure your personal safety and the safety of all TfW passengers, provide station and vehicle cleaning support by following the guidance in the Methods of Working within the Station Briefing Pack to ensure the station is compliant with health and safety guidelines, knowledge share with the Cleaning Operative team by posting useful information and guidance on the group’s Teams Forum to ensure the team is up to date with best practice

cleaning & Sanitation

Salary: salary

Job position: cleaning operative

2024-02-22

Stations Cleaning Operative | Gweithredwr Glanhau Gorsafoedd Port Talbot

Please note: This is a mobile position, where you will be required to travel between Stations west of Port Talbot, Neath and Carmarthenshire.Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesWe are currently recruiting for Station Environmental Operative (SEO).As a Stations Environmental Operative, you will be responsible for providing a clean welcoming environment for all of our customers at our stations, as well as delivering excellent customer service helping our customers with any queries.Responsibilities will include but not be limited to:Keeping our stations clean and tidy at all times, carrying out cleaning duties including sweeping/mopping floors, cleaning toilets, removing litter and emptying binsPerforming minor maintenance tasks around the

Responsibility: we are currently recruiting for Station Environmental Operative, as a Stations Environmental Operative, you will be responsible for providing a clean welcoming environment for all of our customers at our stations, as well as delivering excellent customer service helping our customers with any queries, keeping our stations clean and tidy at all times, carrying out cleaning duties including sweeping/mopping floors, cleaning toilets, removing litter and emptying bins, performing minor maintenance tasks around the station when required including fixing/replacing damaged equipment, painting and general gardening duties

full-time

Salary: salary

Job position: cleaning operative

2023-08-23

Cleaning Operative | Gweithiwr Glanhau Holyhead

Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Cleaning Operative will work as part of a team responsible for the day-to-day customer service and health and safety of passengers.· Maintain personal compliance with cleaning procedures, by following the communicated cleaning protocols, adhering to risk protocols surrounding Covid-19 and collaborating with other Station staff to ensure your personal safety and the safety of all TfW passengers.· Provide station and vehicle cleaning support by following the guidance in the Methods of Working within the Station Briefing Pack to ensure the station is compliant with health and safety guidelines.· Knowledge share with the Cleaning Operative team by posting useful information and guidance on the group’s Teams Forum to ensure the tea

full-time | Temporary

Salary: salary

Job position: cleaning operative

2023-08-14

Cleaning Operative | Gweithiwr Glanhau Barry

Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Cleaning Operative will work as part of a team responsible for the day-to-day customer service and health and safety of passengers.Maintain personal compliance with cleaning procedures, by following the communicated cleaning protocols, adhering to risk protocols surrounding Covid-19 and collaborating with other Station staff to ensure your personal safety and the safety of all TfW passengers.Provide station and vehicle cleaning support by following the guidance in the Methods of Working within the Station Briefing Pack to ensure the station is compliant with health and safety guidelines.Knowledge share with the Cleaning Operative team by posting useful information and guidance on the group’s Teams Forum to ensure the team is up t

full-time | Permanent

Salary: salary

Language: english

Job position: cleaning operative

2023-07-20

Salary in other companies in the position cleaning operative

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SPOTLESS COMMERCIAL CLEANING	2080 £	1920 £ 2417 £
universityoflondon	2079 £	1920 £ 2417 £
ANDRON FACILITIES MANAGEMENT	2000 £	1920 £ 2417 £
HAYS RECRUITMENT SERVICES	2000 £	1920 £ 2417 £
QUANTUM COMMERCIAL CLEANING	1920 £	1920 £ 2417 £
CONCEPT RESOURCING	1920 £	1920 £ 2417 £

project manager

9 the last 266 days, recently 2023-10-05

Responsibility

location Pontypridd , hybrid working options available
location Pontypridd or any Transport for Wales office, hybrid working options available
job details
Show more +29
job reference
undertake early lifecycle project delivery, by following the Plan of Works, including
the Project Manager role will deliver commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government transport policy and strategy
the Project Manager role will work with Local Authorities to support the delivery of a range of regional infrastructure projects to enhance active travel project delivery across urban and rural settings
the Project Manager will have responsibility for the delivery of the projects and initiatives that will support the delivery of the Welsh Government Bus Decarbonisation Plan
the purpose of the Project Manager role is to deliver business change and/or transport related projects to improve transport services in line with Welsh Government transport policy and strategy
the Project Manager will deliver transport related projects to improve transport services in line with Welsh Government transport policy and strategy
you’ll be responsible for the management of bus decarbonisation projects, through the application of robust project lifecycle methodologies – including implementation of project plans, attainment of key milestones and resource management, to ensure these are completed safely to time, cost and quality
deliver a range of commercially focused, transport related projects by applying robust project lifecycle methodologies ,implementing the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality
deliver a range of active travel projects, by applying robust project lifecycle methodologies implementing the project plan, schedule of all tasks, key milestones and resource management to ensure the projects are completed safely to time, cost and quality
be responsible for the management of bus decarbonisation projects, through the application of robust project lifecycle methodologies – including implementation of project plans, attainment of key milestones and resource management, to ensure these are completed safely to time, cost and quality
oversee planning, management and delivery of all portfolio projects by the CVL Infrastructure Manager or other suppliers following the project lifecycle processes to ensure the team can deliver safely on time, to cost and to quality
deliver a range of commercially focused, transport related projects by applying robust project lifecycle methodologies , implementing the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality
you’ll scan the horizon by maintaining proactive liaison with TfW existing and potential clients to identify new opportunities to ensure delivery of the Welsh Government bus decarbonisation policy
provide a professional and effective project management service, including project governance, reporting, technical working groups and executive steering groups, in accordance with the required processes and timelines to ensure the projects are aligned to Transport for Wales Plan of Works Stage Gate processes and delivered to cost and quality
scans the horizon by maintaining proactive liaison with TfW existing and potential clients to identify new opportunities to ensure delivery of the Welsh Government bus decarbonisation policy
provide health and safety governance by identifying and mapping out Construction Design Management 2015 obligations for project within the portfolio of work to maintain compliance
you’ll manage and be responsible for bus decarbonisation project budgets by liaising with the appropriate Finance Business Partner escalating any variances where required to ensure costs remain within the agreed budget
work closely with external suppliers who wish to develop the commercial offering at our stations by actively guiding suppliers through Industry processes, such as landlords consent, tracking progress against service level agreements and escalating issues to the Senior Project Manager to facilitate works on stations
track project specific spend by maintaining the expenditure profile and plan, and escalating any variances where required to ensure costs remain within the agreed budget
manage and be responsible for bus decarbonisation project budgets by liaising with the appropriate Finance Business Partner escalating any variances where required to ensure costs remain within the agreed budget
manage the establishment of the initial project baseline by establishing work scope/remit to provide effective measurement and control; the baseline with encompass project documentation, key deliverables, delivery strategy, resource requirements, outputs/measures, risks, key dates, and cost information
act as the ‘Sponsor Agent’ by being the interface between the sponsor and the project, helping to define scope, providing instruction to the delivery team, and providing any clarification needed
manage and lead project teams by collaborating with internal colleagues and external contractors, Local Authorities, stakeholders and supply chain to ensure projects meet delivery outcomes
manage and lead project teams by collaborating with internal colleagues, external contractors, stakeholders, and supply chain to ensure projects meet delivery outcomes
identify, log, and manage all significant risks which could affect the delivery of the portfolio, working with the Risk Manager to identify and mitigate any potential risks to programme or project ensuring that an owner is allocated to each risk and that a Risk Log is developed and maintained
ensuring the organisation and sponsor are kept informed of progress, that the project remains visible through effective reporting, and that there are no surprises
all tasks, key milestones and resource management to ensure these are completed
demonstrable experience of managing a budget, including forecasting and monitoring spend

Requirements

the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role
the ability to speak Welsh would be a plus but is not essential for this role
teitl swydd Rheolwr Prosiect
Show more +4
project Management: 1 year
transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills
we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses
lleoliad: Y cylch gwaith cenedlaethol – opsiwn i weithio o unrhyw swyddfa Trafnidiaeth Cymru

Benefits

savings plan

Current offers for the position:

Project Manager | Rheolwr Prosiect Pontypridd

Location Pontypridd , hybrid working options available.Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Project Manager role will deliver commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government(WG) transport policy and strategy.Deliver a range of commercially focused, transport related projects by applying robust project lifecycle methodologies (such as APM or PRINCE 2),implementing the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality.Project Manage part of the Commercial Rail Affordability Plan by working with SMEs to deliver opportunities for revenue generation and/or savings across the

Responsibility: location Pontypridd , hybrid working options available, the Project Manager role will deliver commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government transport policy and strategy, deliver a range of commercially focused, transport related projects by applying robust project lifecycle methodologies ,implementing the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality, work closely with external suppliers who wish to develop the commercial offering at our stations by actively guiding suppliers through Industry processes, such as landlords consent, tracking progress against service level agreements and escalating issues to the Senior Project Manager to facilitate works on stations

full-time | Permanent

Salary: salary

Benefits: savings plan

Job position: project manager

2023-10-05

Project Manager (Active Travel) | Rheolwr Prosiect (Teithio Llesol) Pontypridd

Location Pontypridd or any Transport for Wales office, hybrid working options available.Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Project Manager role will work with Local Authorities to support the delivery of a range of regional infrastructure projects to enhance active travel project delivery across urban and rural settings.· Deliver a range of active travel projects, by applying robust project lifecycle methodologies (such as APM or PRINCE2) implementing the project plan, schedule of all tasks, key milestones and resource management to ensure the projects are completed safely to time, cost and quality.· Provide a professional and effective project management service, including project governance, reporting, technical working groups and executive steering groups, in acc

Responsibility: location Pontypridd or any Transport for Wales office, hybrid working options available, the Project Manager role will work with Local Authorities to support the delivery of a range of regional infrastructure projects to enhance active travel project delivery across urban and rural settings, deliver a range of active travel projects, by applying robust project lifecycle methodologies implementing the project plan, schedule of all tasks, key milestones and resource management to ensure the projects are completed safely to time, cost and quality, provide a professional and effective project management service, including project governance, reporting, technical working groups and executive steering groups, in accordance with the required processes and timelines to ensure the projects are aligned to Transport for Wales Plan of Works Stage Gate processes and delivered to cost and quality

full-time | Permanent

Salary: salary

Job position: project manager

2023-10-02

Project Manager (Bus Decarbonisation) | Rheolwr Prosiect Pontypridd

National remit – option to work from any Transport for Wales officeEqual OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Project Manager (Bus Decarbonisation) will have responsibility for the delivery of the projects and initiatives that will support the delivery of the Welsh Government Bus Decarbonisation Plan.Be responsible for the management of bus decarbonisation projects, through the application of robust project lifecycle methodologies – including implementation of project plans, attainment of key milestones and resource management, to ensure these are completed safely to time, cost and quality.Scans the horizon by maintaining proactive liaison with TfW existing and potential clients to identify new opportunities to ensure delivery of the Welsh Government bus decarbonisation po

Responsibility: the Project Manager will have responsibility for the delivery of the projects and initiatives that will support the delivery of the Welsh Government Bus Decarbonisation Plan, be responsible for the management of bus decarbonisation projects, through the application of robust project lifecycle methodologies – including implementation of project plans, attainment of key milestones and resource management, to ensure these are completed safely to time, cost and quality, scans the horizon by maintaining proactive liaison with TfW existing and potential clients to identify new opportunities to ensure delivery of the Welsh Government bus decarbonisation policy, manage and be responsible for bus decarbonisation project budgets by liaising with the appropriate Finance Business Partner escalating any variances where required to ensure costs remain within the agreed budget

full-time | Permanent

Salary: salary

Job position: project manager

2023-09-06

Project Manager |Rheolwr Prosiect Rhondda

Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe purpose of the Project Manager role is to deliver business change and/or transport related projects to improve transport services in line with Welsh Government transport policy and strategy.Oversee planning, management and delivery of all portfolio projects by the CVL Infrastructure Manager or other suppliers following the project lifecycle processes to ensure the team can deliver safely on time, to cost and to quality.Provide health and safety governance by identifying and mapping out Construction Design Management (CDM) 2015 obligations for project within the portfolio of work to maintain compliance.Manage the establishment of the initial project baseline by establishing work scope/remit to provide effective measurement and con

Responsibility: the purpose of the Project Manager role is to deliver business change and/or transport related projects to improve transport services in line with Welsh Government transport policy and strategy, oversee planning, management and delivery of all portfolio projects by the CVL Infrastructure Manager or other suppliers following the project lifecycle processes to ensure the team can deliver safely on time, to cost and to quality, provide health and safety governance by identifying and mapping out Construction Design Management 2015 obligations for project within the portfolio of work to maintain compliance, manage the establishment of the initial project baseline by establishing work scope/remit to provide effective measurement and control; the baseline with encompass project documentation, key deliverables, delivery strategy, resource requirements, outputs/measures, risks, key dates, and cost information

full-time | Permanent

Salary: salary

Job position: project manager

2023-08-04

Project Manager | Rheolwr Prosiectau Pontypridd

Project ManagerLocation Pontypridd, hybrid working options available.Equal OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.Who we areAt Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Project Manager role will deliver commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government(WG) transport policy and strategy.· Deliver a range of commercially focused, transport related projects by applying robust project lifecycle methodologies (such as APM or PRINCE 2), implementing the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality.· Project Manage part of the Commercial Rail Affordability Plan by working with SMEs to deliver opportunities for revenue

full-time | Permanent

Responsibility: the Project Manager role will deliver commercially focused, transport related change projects to improve transport services, operational efficiency and profitability in line with Welsh Government transport policy and strategy, deliver a range of commercially focused, transport related projects by applying robust project lifecycle methodologies , implementing the project plan, schedule of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality, work closely with external suppliers who wish to develop the commercial offering at our stations by actively guiding suppliers through Industry processes, such as landlords consent, tracking progress against service level agreements and escalating issues to the Senior Project Manager to facilitate works on stations, act as the ‘Sponsor Agent’ by being the interface between the sponsor and the project, helping to define scope, providing instruction to the delivery team, and providing any clarification needed

Salary: salary

Benefits: savings plan

Job position: project manager

2023-07-28

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Current offers for the position:

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