Salary for it support engineer

Average salary

2300 £

Basic salary	1400 £
Maximum Wage	3300 £

1400 £
Lowest

2350 £
Average

3300 £
Highest

it support engineer - How much money do you make working at this position?

The average salary for the it support engineer position is 2300 £

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Salary in companies

ADVANCED RESOURCE MANAGERS	15267 £	1400 £ 15267 £
JAGO CONSULTANTS	12333 £	1400 £ 15267 £
VIQU	7773 £	1400 £ 15267 £
ONE SQUARE ONE	6300 £	1400 £ 15267 £
MORGAN MCKINLEY GROUP	5220 £	1400 £ 15267 £
PARKINGEYE	4583 £	1400 £ 15267 £
OUR IT SERVICES	4583 £	1400 £ 15267 £
BRISTOL AIRPORT	4583 £	1400 £ 15267 £
GLOBAL TECHNOLOGY AI SOLUTIONS	4200 £	1400 £ 15267 £
FOCUS GROUP RECRUITMENT	4166 £	1400 £ 15267 £

Comment on the job position of it support engineer

Benefits

laptop
fuel card

Requirements

strong technical Knowledge across all areas of IT and Systems
2 years experience in a similar role
HNC or Degree in associated IT discipline or equivalent experience
application support experience is desirable
analytical critical thinking skills
degree in an IT-related discipline is very desirable
at least 3 - 5 years of experience in systems administration, network administration and IT support
excellent knowledge of operating systems, including Windows 10,11 Windows Server 2008-2019
server Hardware Management, Asset Management maintenance
minimum of 2 years' experience
basic troubleshooting skills
ITIL V4 Experience
basic understanding of the fundamentals of network and server/desktop administration
proven IT Support / 1st / 2nd / 3rd line support experience working in a similar role
basic understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques and tools
excellent communication skills
minimum of 5 years of experience in IT support, with experience in a leadership role
excellent leadership and team management abilities
strong knowledge of Windows and Mac operating systems
ability to work under pressure and handle multiple tasks simultaneously

Responsibility

new user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc
carry out root cause analysis and administration of enterprise software
driving high levels of customer service and satisfaction
assist with IT archiving, network filing and data-sharing activities
provide first class face to face support via Tech Bar locations
provide ad-hoc IT training of various types to users, as required
manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance
manage EUC stock levels and provide weekly reports to senior engineers
assist with infrastructure and systems configuration and ensure all systems follow an appropriate change control process
provide remote and hands-on support for end user computing software and devices at different locations as and when required
ensure excellent verbal and written communications are applied at all times
build, install, troubleshoot and repair Windows 7/10 OS related issues and mobile devices
ensure that appropriate measures are established and maintained to safeguard the security of the Company's IT infrastructure, systems, processes databases and information contained therein, whether on or off
ensure compliance with Health, Safety and Environmental Policy requirements within the IT functional areas of the business
to perform any other duties that may be reasonably asked of you
assisting with all new Starters and Leaver accounts
provide 1st and 2nd line telephone support to customers who have questions or issues related to application, system configuration/setup, product functionality
provide technical support to new customer installations
IT Support Engineer
installation of software on customer servers as part of new system installations or software upgrades/migrations

Current offers for the position

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THE GLASGOW CALEDONIAN UNIVERSITY COMPANY
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