contact centre advisor
Responsibility
- EMaC is a great place to work and learn
- the pace is fast, we have a strong team spirit and there’s a real buzz about the environment
- our core products are Service Plans and Maintenance, but we’re not just limited to these
Show more +14 - job Purpose
- we use reliable, highly evolved platforms to integrate our systems with our clients’
- to help you settle in and feel at home, we’ll provide you with a full business induction plus structured training, personal development, and job benefits
- our view is that if we can help your career to grow, you’ll be helping us grow as a business – everyone wins
- EMaC work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty, customer retention and greater revenues
- this exciting initiative requires experienced contact centre advisors who thrive in a fast paced, sales environment
- the successful candidate will be a self-motivated, confident and proactive individual, who is target driven with a positive attitude
- as the leading Aftersales Partner to the UK automotive industry, we have a live book of 1.7 million customers and drive a combined £250M of aftersales revenue into the UK network, annually, through our range of solutions
- you will need an outgoing approach, be understanding towards customer’s needs, as well as being adaptable and flexible
- A responsible and disciplined attitude is required
- we offer customer service that is second-to-none and we take responsibility so that our clients can focus on their strengths, knowing that their customers are in great hands
- we are looking to a recruit a dedicated professional to support our renewal and sales service. This role requires agents to renew products, up-sell items supporting our clients’ promotions, and provide customer support for our end consumer
- professional follow up service
- assist with email and text marketing campaigns
Requirements
- good customer relation skills
- previous B2C telemarketing, telesales or telephone experience
- good general computer skills and a good working knowledge of MS Office
Show more +8 - great telephone manner with a clear speaking voice
- excellent communication skills and the ability to build rapport with the customer
- the ability to work independently as well as in a team
- be able to confidently sell products or services to the customer
- excellent negotiation and problem-solving skills
- sales: 1 year
- upselling experience
- great organisation abilities
Salary in other companies in the position contact centre advisor
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