VINDIS GROUP is looking for employees for positions:
sales support administrator
Responsibility
providing an excellent level of support and administrative services to the Fleet Department
developing effective manufacturer and supplier contact
dealing efficiently with customer requests and queries to ensure total customer satisfaction
ensuring all communication methods are efficient and effective, like answering the phone quickly and replying to e-mails in a timely manner
helping the retailer to achieve industry-leading standards of process efficiency and cost control
customer advisor
Responsibility
ensure that internal processes are executed in accordance with the training/guidance given e.g. capturing and updating customers details; responding to customers via Live Chat & Telephone Calls
maintainingall records in a complete and accurate manner
ensure you respect direction and guidance provided through your reporting line
champion and maintain a culture of client service excellence; ensuring that the expectations and requirements of the departments clients are delivered upon
VHC follow up
centre manager
Responsibility
= To effectively manage the resources at your disposal to achieve therequired business objectives
= Championthe effective and accurate usage, and compliance with, all systems andprocesses
= Championand maintain a culture of customer service excellence
= Tolead your department in a clear, considered and appropriate manner, in linewith the Vision, and build an accountable and progressive business unit
this is an exciting opportunity foran individual that is seeking career development in an innovative and dynamicorganisation
previous relevant experience isessential, as is a positive outlook and an excellent work ethic
= Ensuringthat your wider team has a clear understanding of the strategic direction ofthe department and the business in its entirety, and that this is effectivelytranslated into clear and championed visions and strategies
= Demonstrate your departments consistent adherence to the Vindis Groups Aftersales Experience; ensuring that every element is executed robustly and consistently, and with a balanced approach to positive customer and business outcomes
customer service advisor
Responsibility
delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given
demonstrating alignment with, and engagement in, a robust customer communication strategy
maintaining electronic records in a complete and accurate manner
being integral in contributing to the delivery of a quality culture that is focused upon first time fixes
effectively utilising the tools and resources available to you to become a specialist in your area
developing effective working relationships with the Workshop Team and ensure that the flow of information from the initial front-of-house experience is timely, accurate, clear and consultative
warehouse operative
Working hours
part-time
Responsibility
providing the highest levels of customer service bypicking parts accurately and quickly to make ready for dispatch
checking all incoming stock deliveries andidentifying locations for inbound parts
ensuring that all health and safety regulations areadhered to at all times and maintaining a clean and tidy working environment
maintaining stock securely and in good condition,assisting the Warehouse Supervisor with regular perpetual stock checks toensure that they physical stock agrees with the computerised inventory
key account manager
Responsibility
using your knowledge & experience to prioritise, problem solve & overcome challenges as and when they occur
support the tender process and deadlines to secure additional business for Vindis Group Fleet
to work cohesively with the Group Fleet Administration team to ensure of our customers SLAs are maintained
to provide timely management data to the head of account management and where necessary to our customers as and when required
demonstrating a relentless drive to strengthen relationships with existing clients whilst building rapport & loyalty with new customers, ensuring that Vindis Group Fleet achieve their brand & internal targets
communicating accurately & effectively, lead times, availability & in-stocks using the various online portals & platforms or by creating a bespoke report
being integral in championing and maintaining a culture of customer service excellence; ensuring that the Vindis Cube and goals are central to our actions
meet with your customers on a regular basis & be able to add value and thereby influence their decision-making processes
accounts administrator
Working hours
part-time
Responsibility
produce regular weekly/monthly reports as required by the TPS Centre
provide admin support to the warehouse team
develop and maintain good working relationships with all members of the TPS team to provide excellent customer service
ensure compliance with business standards and processes guidelines
liaise effectively with customers, TPS Head Office and other key stakeholders
operations manager
Responsibility
effectively managing the resources at your disposal to achieve the required business objectives
championing the effective and accurate usage, and compliance with, all systems and processes
demonstrating your departments consistent adherence to the Vindis Groups Aftersales Experience; ensuring that every element is executed robustly and consistently
championing and maintaining a culture of customer service excellence
leading your department in a clear, considered and appropriate manner, in line with the Vision, and building an accountable and progressive business unit
ensuring that your wider team has a clear understanding of the strategic direction of the department and the business in its entirety, and that this is effectively translated into clear and championed visions and strategies
having a clear, understood and robust approach to personal development and performance measurement across your department, ensuring that all employees within your department have received the coaching and training needed to be able to conduct their roles effectively, and to develop into specialists within their chosen areas
sales administrator
Responsibility
developing effective working relationships with the Sales Teams and ensuring that the flow of information is timely, accurate, clear and consultative
reception manager
Responsibility
taking alead on all quality matters, particularly those that impact CustomerSatisfaction
organisingregular management quality review meetings and liaising with auditors, managersand others to ensure the Centre employs best practice measures
producing all necessary reports and required information on a regular basis
prerequisites
customer service manager, or similar, within the industry, essential
workingwith all members of the Centre team to implement quality processes andprocedures, ensuring that they are effective and that HSO requirements are met
previous responsibility in customer service feedback and reports
carrying out necessary investigations, spot checks and audit activities and promoting the discussion of the reports and information to monitor actions and responsibilities allocated as a result
Changes in earnings for the position sales executive
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.7K £
2025
Changes in earnings for the position service advisor