THIRTEEN THIRTEEN

Responsibility

• you'll ensure that the Housing Teams workload is managed, prioritised effectively and regularly monitored to continually improve the teams performance
• contribute to the development and policies and processes across the organisation to ensure they meet the needs of our customers
• represent Thirteen and act as an ambassador to with key stakeholders and external partners
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• support the continuous development of the team and provide support and training to both current and new team members
• managing a high performing team, you will be the integral link between senior management to ensure that directions are carried out in a way which is fit for purpose for both your team, colleagues and our customers in order to achieve high standards of excellent customer experience to encourage customer loyalty
• managing three Customer Involvement Co-ordinators and three Customer Success Co-ordinators, you’ll support and lead on the planning, delivery and evaluation of customer involvement groups, projects and initiatives to ensure the design and delivery of services is co-created or meaningfully influenced by customers

Earnings for position team leader

Earnings for position support worker

Responsibility

• deliver excellent customer service through excellent communication with residents and all other stakeholders in accordance with Thirteen’s objectives and values
• ability to organise own resources to achieve a standard of excellence, delivering high productivity for self, team and customers
• participate in out of hours services and undertake overtime as and when required, in line with business need
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• responsible for the appropriate use and condition of Company-provided assets
• ensuring all works are undertaken to agreed quality standards, within appropriate timescales/ priorities and in line with customer needs and expectations as well as the needs of the business
• signpost customers and stakeholders in relation to safeguarding, ASB, or other housing-related issues where possible, reporting identified issues to line management for further action where required

Benefits

• fuel card

Earnings for position gas engineer

Responsibility

• youll deliver quality customer-focused telephone, e-mail and other media contact which maximises first contact resolution for all customers as well as build strong effective customer relationships
• youll take responsibility for owning service requests, including complex issues, and dealing with customer dissatisfaction, to always find the best solution for the customer and look for continuous improvement
• in this role, youll enhance the customer journey experience through the capture of quality and complete customer information, insight, and failure demand via contact management systems
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• hours of work will be around our call demands and will require flexibility to reflect the customer and business need within the hours of 8am 8pm Monday to Friday and Saturday working on a rota basis

Earnings for position customer service advisor

Requirements

• proven experience as a bartender or mixologist in a restaurant or similar setting
• wine training
• knowledge of cocktails is essential
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• good understanding of different types of alcohol, cocktail recipes, and flavour profiles
• personal license
• previous basic barista experience is essential
• good barista skills
• till training
• wine knowledge desirable, training will be available
• ability to multitask and prioritize tasks in a fast-paced environment
• ability to use own initiative when required
• exceptional time management to ensure timely service to customers
• personal license to serve alcohol is an advantage but not essential
• hospitality: 1 year
• customer service: 1 year
• customer Service: 1 year
• hospitality: 2 years
• bartending: 1 year
• barista: 1 year