NEIGHBOURLY BRANDS is looking for employees for positions:
operations director
Working hours
full-time
Salary
salary
Responsibility
working towards having direct responsibility for the Franchise Support team, as well as any other support personnel
develop and implement procedures and tools to promote communication and information flow between the company and its franchisees
organise and oversee regional franchise meetings and any other training sessions as required, assisting with basic training for on-boarding new franchisees
establish operating procedures as/when required and ensure execution. Develop and enhance existing processes and procedures to ensure best practice
work with existing franchisees in the development of their sales
working with the Brand Leader to develop, operate and promote the company’s business and brand. Agreeing business plans and budgets, based on corporate goals and growth objectives
resolve any operational issues, performance issues or compliance issues across the network nationally, taking all steps to safeguard the brand’s reputation
instrumental in driving new sales and the acquisition of new franchisees through events, exhibitions, leveraging the shared marketing team to drive new enquiries
Requirements
previous/current experience as an Operations or Sales Director within a franchise network business model or industry experience at senior level
lead from the front in this hands-on role, enjoys working with and through people to deliver positive results
excellent trainer, coach, and mentor, supportive of new personnel and franchise partners
educated to degree level or equivalent
UK driving license with flexibility to travel nationally
excellent commercial attributes – very good business acumen, sales-focused, relationship builder and a strong networker with a high proficiency in ‘people’ skills
sales manager
Working hours
full-time
Salary
salary
Responsibility
sell new franchise territories and franchise resales across the UK
contact all sales leads with enthusiasm and knowledge
providing prospective franchisees with brand information
take the candidate through the sales process using the available tools
present the Franchise Model with passion and knowledge
full understanding of the Franchise Agreement
in-depth understanding of the business plan and financial model
attend franchise shows, events, and conferences
Education
IT literate
Requirements
ideally have a knowledge of Franchising and/or a background in Sales
A winning mentality
integrity
commercial awareness
business development: 1 year
sales: 1 year
social media executive
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
Responsibility
support and report to the Marketing Manager to ensure the delivery of digital communications
Requirements
social media marketing: 1 year
social media: 1 year
customer service administrator
Working hours
full-time | Permanent
Salary
salary
Education
A-Level or equivalent
proven track record of customer service
credit control experience
IT literate
Responsibility
monitor and support a network of corporate branches
creation, organisation, and maintenance of job records
monitor and support the growing franchise network
inbound and outbound call handling
provide daily telephone support to Lawn Managers
correspondence to customers and franchisees
liaise with suppliers/franchisees/customers both written and verbally
resolution of complaints
Requirements
customer focused approach with a professional and friendly telephone manner
positive and open to change
flexible attitude to work
good attention to detail
motivated and organised
proactive
ability to work on own initiative or as part of a dedicated team
customer service: 1 year
credit controller
Working hours
full-time | Permanent
full-time | Contract
full-time
Benefits
company car
Salary
salary
Responsibility
to control and manage the customer accounts assigned, ensuring all collections are made in a timely manner
develop and maintain excellent relationships with customers
effectively reduce DSOs and minimise bad debts to maximise the company's "collection performance"
to develop a close working relationship with the franchise network
produce account reconciliation and information, both internally and externally, maintaining all customer records and ledger accounts
manage incoming and outgoing calls to ensure all customer queries are logged and resolved efficiently
undertake administrative duties as required e.g., supply statements, copy invoices, credits, applying credit terms to accounts, legal recovery etc
processing payment allocation to your ledger in a timely fashion
Education
previous experience in Credit Control – Ideally 2 years minimum
AAT beneficial
MS applications and MS Dynamics operating system experience useful
Requirements
ability to work independently and as part of a team
A keen eye for detail and a high degree of accuracy
A curious mindset and ability to investigate and resolve discrepancies
ability to build strong relationships with stakeholders at all levels
initiative-taking approach to work
effective communication skills
proven experience of process efficiency
accounting: 1 year
hr generalist
Working hours
full-time | Permanent
Salary
salary
Responsibility
HR advisor support across the UK Neighbourly brands
placing recruitment advertisements, assisting with managing the process and recruitment administration
draft, support, and roll-out L & D initiatives and workshops
assist with the preparation, updating and streamlining of job descriptions
manage on-boarding process/documentation
handling and streamlining HR files/system
helping prepare relevant HR data/statistics
employment relations
Education
HR Advisory and administration background
ideally CIPD qualified or working towards
computer literacy
Requirements
excellent written, verbal, and interpersonal skills
organised and able to multi-task
flexible, hands-on approach
excellent attention to detail
able to demonstrate sensitivity and confidentiality
ability to work on own initiative
human resources: 1 year
financial controller
Working hours
Full-time | Permanent
business development manager
Working hours
full-time | Permanent
Benefits
company car
Salary
salary
Responsibility
take ownership of solutions-based support and take early intervention which ensures that franchisees successfully overcome business or personal challenges
coach and train franchisees in business performance. Focus franchise owners on sales, marketing, building teams and financial management. Train franchise owners where procedural gaps or knowledge gaps are identified
ensure each franchise owner is competently using operating procedures, retains a focused business attitude and uses all tools to develop a profitable and growing business
ensure franchisees are in compliance with the Franchise Agreement, Operating Manual, systems and model at all times. Where this is not the case take timely and clear actions to remedy
research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, - or new ways of reaching existing markets
any other reasonable duty that falls within your capabilities
listen with intent to any new initiatives suggested by franchise owners which could improve profits or quality of performance. Follow the feedback process for consideration of any system improvements
take a key role in delivering presentations and support for new franchisees at New Starter Training
Requirements
confidence in presenting one to one and in larger groups is essential for this role
support and training are delivered by phone call, webinars, video conferences, training workshops and face to face meetings
strong communication skills are required to successfully deliver training and coaching and build strong relationships with a wide variety of colleagues and stakeholders
business development: 1 year
business development: 2 years
the role of the BDM requires that the ability to travel and the ability to work in an office environment. This is primarily a field-based role with national travel
support and training are delivered proactively and in a planned way, however, from time to time it may be of a reactive nature responding to franchisee needs
BDM’s knowledge and experience should be such that they can deliver coaching, support & training on financial management, business plans, marketing, sales and team recruitment/development along with all other operational procedures across the business
technician
Benefits
company car
Responsibility
liaising with commercial and domestic customers on site
customer service – engaging with customers in a professional manner
investigating and diagnosing issues via site surveys
identify and mitigate risks, ensuring strict compliance with health and safety regulations
drain clearance- De-scaling and root cutting- Performing minor excavations and patch lining-Preventative maintenance
any other reasonable duty that falls within your capabilities
ensure that you comply with all current legislation and regulations as required
drain clearance
Requirements
1 year’s previous experience of working within the drainage sector
ideally 1 years’ experience of plumbing
technical expertise of drainage and related functions
background in drainage engineering
drainage tanker experience
high-pressure water jetting certification
ideally 1 years’ experience/knowledge of plumbing principles
excellent verbal and written communication skills
management accountant
Education
certificate of Higher Education
Responsibility
analyse financial information to assist business profitability and growth
provide accurate and sound management reporting to assist with key decision making
produce month end and year end journals
prepare monthly Management accounts
bank Reconciliations
processing of AP invoices
contribute to annual budgeting and planning process
produce financial statements including P&L accounts, cash flows, variance analysis and commentaries
Requirements
accounting qualification preferred or relevant experience
technical Accounting skills
experience of using finance systems
exceptional interpersonal skills and able to successfully communicate with people at all levels, both financial and non-financial
thorough understanding of management information systems
highly competent, with solid commercial acumen
accounting: 2 years
brackley: reliably commute or plan to relocate before starting work