Salary for it service engineer

Average salary

2100 £

Basic salary	400 £
Maximum Wage	3200 £

400 £
Lowest

1800 £
Average

3200 £
Highest

it service engineer - How much money do you make working at this position?

The average salary for the it service engineer position is 2100 £

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Salary in companies

HAYS SPECIALIST RECRUITMENT	6600 £	400 £ 6600 £
ANGLIA COMPUTER SOLUTIONS BUSINESS	3166 £	400 £ 6600 £
YOURRECRUIT GROUP	2916 £	400 £ 6600 £
HOUSING PLUS GROUP FINANCE	2666 £	400 £ 6600 £
POST MY JOB	2500 £	400 £ 6600 £
DIGNITY PLC	2500 £	400 £ 6600 £
ADDITIONAL RESOURCES UK	2500 £	400 £ 6600 £
ACM RESOURCING	2500 £	400 £ 6600 £
LINKPOINT RESOURCES	2500 £	400 £ 6600 £
DCS RECRUITMENT	2500 £	400 £ 6600 £

Comment on the job position of it service engineer

Benefits

company car
laptop

Requirements

if you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now
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ability to work successfully as part of a team
ability to work independently
excellent customer service skills
excellent troubleshooting and assessment skills
confident, outgoing personality with clear written and verbal communication skills, comfortable dealing with all levels of clients
strong experience in providing 1st and 2nd line IT support in a professional setting
strong working knowledge of Windows 10, Windows 7 and Mac OS X
advanced problem-solving skills
ideally certified Microsoft, CompTIA, or Cisco certifications
team player who can work on their own initiative
proficiency in Azure cloud services, including user management, permissions, and resource optimization
network experience; LAN, WAN, Wi-Fi, including troubleshooting and configuration
ITIL V5 foundation or working towards and / or a relevant technical qualification such as O365 Admin
at least two years experience in an IT support role
good understanding of IT systems
excellent customer service / stakeholder management skills
highly organised and process focussed

Responsibility

inform the appropriate team accordingly if an issue is identified that it out of scope for support of the team
answering incoming help desk customer calls
resolving desktop support issues with clients
flexibility and a desire to expand your skills in all areas of IT are a must
receiving, responding, and following up with service requests and tickets
the installation, configuration, and upgrade of operating systems and software
the installation and configurations of computers, network infrastructures and peripherals
troubleshooting problems with computer systems, including hardware and software, e-mail; networks; and peripheral equipment
we’re looking for a Second Line IT Engineer who can grow alongside our company and is committed to developing their IT and problem-solving skills
overseeing our ticket system, ensuring tickets are being responded to and updated within our SLAs
responding promptly to client queries and technical issues, offering support via phone, email, and in-person interactions
troubleshooting hardware, software, and network problems, identifying root causes and implementing effective solutions
IT Service Desk Engineer to take responsibility and co-ordinate escalated tickets with other team members
managing and maintaining Azure cloud services, including user management, permissions, and resource optimization
primarily office-based role but site visits & client meetings will be expected
utilizing your expertise in Microsoft 365 to assist clients with email setup, configuration, and troubleshooting
help identify and develop policies and procedure that improve the client experience
deploying and managing InTune/Microsoft Endpoint Manager to secure and manage client devices remotely
general client relationship management and project work requirements
configuring and supporting Meraki networking equipment to ensure stable and secure network connectivity

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