Salary for helpdesk administrator

1900 £

Basic salary	1400 £
Maximum Wage	2500 £

1400 £
Lowest

1950 £
Average

2500 £
Highest

helpdesk administrator - How much money do you make working at this position?

The average salary for the helpdesk administrator position is 1900 £

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ADRIA SOLUTIONS Based on 4 job offers	2500 £
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TREVETT SERVICES Based on 2 job offers	2416 £
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UNIVERSITY OF EXETER STUDENTS' GUILD 5 12 reviews	2303 £
DYNAMITE RECRUITMENT SOLUTIONS	2291 £
PORTFOLIO GROUP	2250 £

SYKES & SON	2666 £	1400 £ 2666 £
ADRIA SOLUTIONS	2500 £	1400 £ 2666 £
ADECCO UK	2443 £	1400 £ 2666 £
TREVETT SERVICES	2416 £	1400 £ 2666 £
ABINGDON SCHOOL	2374 £	1400 £ 2666 £
STAFFING SOLUTIONS	2348 £	1400 £ 2666 £
CBRE	2333 £	1400 £ 2666 £
UNIVERSITY OF EXETER STUDENTS' GUILD	2303 £	1400 £ 2666 £
DYNAMITE RECRUITMENT SOLUTIONS	2291 £	1400 £ 2666 £
PORTFOLIO GROUP	2250 £	1400 £ 2666 £

administrative
maintenance
microsoft network administration
virtualisation platforms
backup and Disaster Recovery software
VOIP/Unified Communications
network routing and switching are desirable
scripting and automation tools are desirable
must have previous helpdesk experience, within an FM or Building Services provider would be beneficial
at least 5 years’ experience within an FM or Building Services provider would be beneficial
previous scheduling or helpdesk experience is essential
knowledge of CAFM systems
admin
manage and maintain ticket system auto reply scripts and workflows
communicate with clients regularly until tickets are resolved and closed
produce half-termly Helpdesk reports for the ICT Committee
create or suspend staff email accounts, reassign resources and update email groups

help Desk Administrator Maintenance
provide administration support for the Contracts Managers
personal attributes needed for this role
based at Head Office
schedule reactive and help desk call outs
organised
reporting to Contracts Supervisor / Manager
maintain records and spread sheets in accordance with clients requirements
punctual
direct Report
lead helpdesk support efforts relating to systems, ensuring queries are resolved in a timely manner with limited disruptions
keep users informed of changes and updates in technology systems and confidently respond to user requests and instructions
assist in all aspects of system development including ad-hoc reporting
assist with the maintenance of system documentation in accordance with agreed procedures and standards
support the implementation of changes, new functionality, and/or products into the client's core systems
assist in the testing and evaluation of new software releases, and in the dissemination and documentation of new software
deliver a first-class customer experience operating the help desk to resolve users’ queries and problems, including the maintenance of user accounts and delivery of periodic processing routines
install, upgrade and maintain computer/server hardware and software, manage virtual systems and apply automation processes
deal with telephone queries from customers requiring the progress of work requests
ensure that all holiday and sickness absence is covered by suitably trained and competent staff

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