Salary for customer services advisor

Average salary

1800 £

Basic salary	1400 £
Maximum Wage	2500 £

1400 £
Lowest

1950 £
Average

2500 £
Highest

customer services advisor - How much money do you make working at this position?

The average salary for the customer services advisor position is 1800 £

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TOWER HAMLETS	3083 £
MARSHALL WOLFE	3000 £
SEVEN RESOURCING Based on 2 job offers	2880 £
PERSONNEL RECRUITMENT	2500 £
CASTLEFIELD RECRUITMENT	2400 £
NEWLANDS POST OFFICE Based on 2 job offers	2400 £
EMPLOYMENT GROUP Based on 2 job offers	2333 £
USB INTERNATIONAL	2333 £
CENTRAL APPOINTMENTS	2240 £
WEST KENT HOUSING ASSOCIATION Based on 13 job offers	2240 £

Salary in companies

TOWER HAMLETS	3083 £	1400 £ 3083 £
MARSHALL WOLFE	3000 £	1400 £ 3083 £
SEVEN RESOURCING	2880 £	1400 £ 3083 £
PERSONNEL RECRUITMENT	2500 £	1400 £ 3083 £
CASTLEFIELD RECRUITMENT	2400 £	1400 £ 3083 £
NEWLANDS POST OFFICE	2400 £	1400 £ 3083 £
EMPLOYMENT GROUP	2333 £	1400 £ 3083 £
USB INTERNATIONAL	2333 £	1400 £ 3083 £
CENTRAL APPOINTMENTS	2240 £	1400 £ 3083 £
WEST KENT HOUSING ASSOCIATION	2240 £	1400 £ 3083 £

Comment on the job position of customer services advisor

Requirements

customer Service
data Analysis
data Entry
reporting
proven experience of working in a customer service role, ideally in a large blue-chip environment
strong communication skills- the ability to build and manage positive relationships over the phone
strong interpersonal and verbal communication skills with written presentation and report writing skills
the ability to adapt a personal style of management and communication to achieve the desired results from interactions with internal and external stakeholders
IT proficient
demonstratable experience of working in customer care environment
experience in providing administrative support
experience of working directly with the public
excellent telephone manner
excellent communication skills - letter and report writting as well as verbal communication
ability to have own initiative
organisation skills
ability to identify any problems
experience in working with Linnworks for Sales Order Processing and inventory management desirable
prior experience of sales order processing is essential
experience dealing with customers over the telephone and via email is essential

Responsibility

the day-to-day responsibilities would consist of customer engagement through calls, emails, letters, site visits, managing/maintaining data and reporting, as well as having a strong customer service skill-set
to deal with all enquiries by phone, email, letter and face-to-face
update information systems and databases with data
to be the first point of contact
take details of enquiries and requests
log, assign and acknowledge all complaints
raise invoices
provide comprehensive and accurate admin support
you will be providing high quality and efficient reception and administrative service, you will be the first point of contact whilst supporting in an administrative capacity to other staff
reporting Line: Branch Manager
this role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet
customer service advisor
working within a small team reporting to the team leader
established and successful international business with an employee head count of 170,000 people and operating across 67 countries, this global engineering business are seeking a customer service representative to join their team in the North Bristol area
£28,000 per annum, temporary contract 3 to 6 months, 37.5 hours per week M-F, flexible start time 8 - 9am, BS34 Patchway, Bristol, Pension, 25 days + bank holidays and parking. Working from home possible one day per week
utilising the QAD system for control of sales orders, production work orders, and product technical information
produce any necessary reports when requested by other departments
liaise with all departments to conclude any irrelevant investigations
maintain a back order report, releasing immediately on receipt of stock from suppliers
experienced in order management and fulfilment, order support and customer service-related tasks

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