Salary for customer service

Average salary

1900 £

Basic salary	200 £
Maximum Wage	3800 £

200 £
Lowest

2000 £
Average

3800 £
Highest

customer service - How much money do you make working at this position?

The average salary for the customer service position is 1900 £

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LA FOSSE ASSOCIATES	10000 £
SOCIAL WORK ASSESSMENT PARTNERS	8000 £
OVARRO Based on 2 job offers	6666 £
CMD RECRUITMENT	6666 £
SPENCER CLARKE GROUP	6000 £
KEY GROUP	5833 £
SOLVIT	5833 £
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DEVERELL SMITH PAYROLL	5833 £

Salary in companies

LA FOSSE ASSOCIATES	10000 £	200 £ 10000 £
SOCIAL WORK ASSESSMENT PARTNERS	8000 £	200 £ 10000 £
OVARRO	6666 £	200 £ 10000 £
CMD RECRUITMENT	6666 £	200 £ 10000 £
SPENCER CLARKE GROUP	6000 £	200 £ 10000 £
KEY GROUP	5833 £	200 £ 10000 £
SOLVIT	5833 £	200 £ 10000 £
TRIODOS BANK UK	5833 £	200 £ 10000 £
LORD SEARCH & SELECTION	5833 £	200 £ 10000 £
DEVERELL SMITH PAYROLL	5833 £	200 £ 10000 £

Comment on the job position of customer service

Requirements

previous knowledge of Operational legislation / statutory requirements across a customer management; control centre / or similar operational environment
A record of accomplishment in leading and inspiring diverse teams, fostering an inclusive environment, building engagement, and delivering change through others
proven people manager/leader with demonstrable evidence of creating inclusive, high-performing teams
experience in leading change within an Operational Service, minimising impacts and achieving business benefits
demonstrable experience of successful senior leadership and delivery of significant transformation of a Customer Management Service in a complex and dispersed public or private organisation
excellent customer-facing skills with experience in developing enduring strategic relationships
demonstrable experience delivering a public engagement strategy and policy development in a large, complex, multi-stakeholder environment
experience operating credibly at Board-level and with senior stakeholders, negotiating solutions and enabling successful delivery
experience managing budgets above £100m and ensuring appropriate controls and assurance are in place across the full range of accountabilities
demonstrable complex portfolio and risk management experience, including robust planning and dependency mapping, benefits tracking and realisation and reporting to enable informed governance of multiple programmes at a strategic level in a disciplined way
ovarro is a company with real purpose
shape the future of customer service with us at Ovarro. We're seeking a passionate Head of Customer Service to lead the charge
our RTUs and SCADA have underpinned critical infrastructure for over 40 years and our leak detection portfolio is helping to drive towards a global sustainable future
to enable this we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro
knowledge of modelling and delivery of customer service transformation
deep understanding of developing Customer Relationship Management strategy
knowledge of change processes involved in transforming and delivering digital customer services
using performance evaluation and customer service metrics
robotics
customer service

Responsibility

reliable weekly payroll
support with exclusive CPD, and training opportunities to further your development
yearly events for our community
dedicated teams to support with timesheets, and compliance
substantive referral fees paid
your own experienced Consultant to support with all areas of your journey with us, from CV reviewing through to interview tips and onboarding in your new role
as per our terms and conditions
access to the widest variety of social work jobs be it agency, permanent and consultative projects, a number of these exclusively to Social Work Partners
identify, develop, implement, and evaluate the servicing processes of the specialist lender
operate many existing processes in a well-controlled manner, always challenging and improving their effectiveness
liaise with key personnel within the business, developing key relationships with stakeholders
comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
lead, coach, motivate, and develop your team to ensure service channel objectives are achieved
demonstrate the ability to handle complex case processing within a busy telephony team
create and uphold an open, transparent, and customer centric culture across the operation
create a high-performance and inclusive environment, seek to develop and coach others to find solutions and reach their individual potential
collaborate with key stakeholders in other departments to help shape projects, products, policies and processes
participate in local and international project teams. Supply additional resource to project teams as needed
develop and maintain plan for the contact and retail banking operations teams to ensure delivery of high quality and consistent customer outcomes
create a strategy and set business objectives for the department that reflect the specific goals of the TBUK strategic business plan as well as supporting overall improvements to process scalability, efficiency and improved customer focus

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