Salary for customer service

Average salary


1900 £

Basic salary 600 £
Maximum Wage 2900 £
600 £
Lowest
1750 £
Average
2900 £
Highest

customer service - How much money do you make working at this position?

The average salary for the customer service position is 1900 £

Similar positions


No data

Companies with the highest earnings in position Customer service


CMD RECRUITMENT 6666 £
SPENCER CLARKE GROUP 6000 £
MERJE 4153 £
YOUR PEOPLE PARTNERS 3333 £
ACS RECRUITMENT SOLUTIONS 3083 £
ARTIS RECRUITMENT 2666 £
RESOURCE SOLUTIONS 2560 £
HAMPSHIRE RECRUITMENT SERVICES 2500 £
LIFETIME TRAINING 2411 £
ALLEGIS GROUP 2333 £

Salary in companies


CMD RECRUITMENT 6666 £
600 £ 6666 £
SPENCER CLARKE GROUP 6000 £
600 £ 6666 £
MERJE 4153 £
600 £ 6666 £
YOUR PEOPLE PARTNERS 3333 £
600 £ 6666 £
ACS RECRUITMENT SOLUTIONS 3083 £
600 £ 6666 £
ARTIS RECRUITMENT 2666 £
600 £ 6666 £
RESOURCE SOLUTIONS 2560 £
600 £ 6666 £
HAMPSHIRE RECRUITMENT SERVICES 2500 £
600 £ 6666 £
LIFETIME TRAINING 2411 £
600 £ 6666 £
ALLEGIS GROUP 2333 £
600 £ 6666 £

Comment on the job position of customer service

Requirements


  • knowledge of modelling and delivery of customer service transformation
  • deep understanding of developing Customer Relationship Management strategy
  • knowledge of change processes involved in transforming and delivering digital customer services
  • using performance evaluation and customer service metrics
  • bachelor's degree in a STEM degree, Business Management or a related field
  • learning and development
  • training design
  • provide prompt and accurate responses to customer inquiries, ensuring high customer satisfaction levels
  • maintain a thorough understanding of our products/services, policies, and procedures to effectively address customer queries
  • collaborate with cross-functional teams, including Sales, Technical Support, and Operations, to resolve complex customer issues and escalate when necessary
  • identify and report common customer issues or trends to the appropriate teams to enhance the customer experience and drive continuous improvement
  • previous contact center experience essential
  • strong customer service background
  • customer Service
  • A fast learner with strong troubleshooting/analytical skills
  • ability to adapt to changes and ambiguity within the workplace
  • strong written and verbal communication skills
  • understanding of Agile methodologies, a plus
  • training / Change Management experience a plus

Responsibility


  • accountable for ensuring escalated customer complaints are managed within FCA regulated timescales, ensuring that all requirements are consistently delivered
  • my client is looking for a Head of Customer Services who will be responsible for leading the operational functions within Customer Operations and aligned to the longer term Customer Experience vision
  • work closely with root cause teams, deciding on their priorities, to eliminate customer dissatisfaction that lead to complaints
  • represent Customer Operations on Marketing and Product Forums
  • lead and motivate the operational areas performance and delivery in all aspects; developing an effective operational leadership team that delivers results through engaged employees that drives great customer outcomes and delivers against the strategic objectives, business imperatives, and fulfils regulatory needs
  • manage outsourced supplier/partner arrangements in all aspects of performance - including performance and relationship management, oversight of scheduling, budget, and operational adherence with relevant Customer Operations requirements via Resource Planning
  • resolve complex customer issues and problems that arise, using root cause and problem-solving techniques to prevent repeating issues that improve customer experience / satisfaction, increase customer retention, and reduce operational costs
  • develop and deliver KPIs and Key Risk Indicators for each area of responsibility and manage the department’s delivery and output via a framework of prudent and effective controls which enable risks to be assessed and managed appropriately
  • responding to resident correspondence quickly and keep all cases updated
  • keep accurate records and document customer service actions and discussions
  • the goal is to keep this stream running efficiently and profitably so that we can meet our SLAs to our partners and meet their expectations
  • supports and coaches team members on effective methods to research, troubleshoot, and delivery solutions
  • relationship management of all key stakeholders at an operational level across the business
  • managing the priorities and workflow of departmental improvement / infrastructure projects
  • managing and maintaining departmental standard operating procedures, work instructions, ownership and troubleshooting documentation
  • day to day people management for the 1st and 2nd line IT support team. This includes but is not limited to absence management, performance management, people development, employee engagement, and embedding a strong culture of RCI and integrity
  • aligning processes to IT best practice guidelines
  • managing the priorities and workflow of IT , ensuring that decisions made provide the most efficient service to all stakeholders involved
  • conducting weekly team meetings to review progress and forward-planning, the focus of these meetings should be linked to the overarching needs of the business
  • monitoring incoming requests for service desk support to identify trends in requests or complaints that may require further investigation

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