I LOVE MY JOB

Responsibility

• upload new products and imagery for all global markets, optimising with keyworks
• manage Amazon ad campaigns and budgeting
• work with the inventory team to forecast and manage stock levels
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• meeting with the buyers and merchandisers from the key accounts, building strong relationships
• managing stock planning and ordering, ensuring buying decisions are led/influenced by sales analysis, ensuring full availability
• work with Amazon to resolve chargebacks and any product related issues
• ensuring customer forecasts are firm and accurate before placing orders with the Buying team
• take ownership of the critical path for your customers, ensuring required delivery dates are met, mitigating risks, and escalating blockers
• work with marketing team to create additional content
• manage and maintain the Amazon platform to provide a smooth functionality, accurate and engaging product listings, and an excellent user experience, reflecting the brand’s identity
• manage order processing
• downloading customer sales figures, analysing these, and reporting to both internal and external teams as needed
• main point of contact with global warehouse teams for any delivery issues
• working closely with the factories, ensuring all agreed critical path dates are achieved
• liaising with the warehouse to ensure timely deliveries to key customers are made with agreed packaging, and to agreed deadlines
• create and maintain A+ content
• attending weekly Merchandising meetings, presenting sales & stock data
• acting as one of the main points of contact for customers alongside Account Manager and Product Developer, providing an excellent level of service
• conducting SWOT analysis on projects and events, using this analysis to direct the team regarding sales trends to help with bidding for new projects, evolving product offers and driving growth for business

Requirements

• A technical mindset with experience in an online trading position within consumer products
• experience within a Merchandising or Demand Planning role
• knowledge of Amazon Vendor Central / Seller Central platforms an advantage
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• FMCG / volume accounts experience ideal
• commercial and results driven with a customer-centric approach
• excellent numerical skills, highly commercial with a background working with consumer goods
• detail-oriented and data driven, with strong analytical skills
• experience of managing stock across multiple global locations
• A good communicator and relationship builder, both internally & externally
• thrives in a fast paced role and environment
• strong customer service and communicative skills
• direct factory experience working with global suppliers
• ability to work collaboratively and a great team player
• self-motivated team player, thrives within a busy, fast-paced environment
• desire to work for a purpose-led, creative consumer brand

Earnings for position merchandiser

Responsibility

• set up new products on the company system with accurate data, including weights, sizes, descriptions, images, product codes, and pricing
• manage and optimise all existing product data, ensuring the accuracy of key information in the ERP system
• coordinate photography sessions with the photography team and organise images in relevant shared folders
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• collaborate with the Creative Director and external graphic designers on new catalogue designs and structure, utilising InDesign for catalogue creation
• work with the graphic designer on existing product catalogue updates and modifications
• manage website updates, including product descriptions, images, and adding sale items, using CSV import
• assist the sales team by providing tools, catalogues, price lists, images of installed projects, instructions, and product information to enhance effectiveness
• constantly evaluate systems and information with the sales team to ensure accurate product knowledge and understanding
• conduct annual stock counts with the shipping team
• participate in client sales, order checking, and packing to understand the whole business cycle
• support other team members with miscellaneous tasks such as answering the door, phone calls, and packing boxes
• building and maintaining strong relationships with the global supplier base
• collaborate with the PR team by providing product information and images to journalists and maintaining the Design Notes email using Mail Chimp
• ensuring factories and suppliers are briefed accurately and in a timely manner on new product requests
• proofreading and approval of products, POS and display items during the production process
• working closely with the wider team including design, marketing, product, and sales

Requirements

• project Management
• visual Merchandising
• supplier Negotiation
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• excellent Excel skills; including knowledge of filters, sort functions, and working with equations such as concatenate and VLOOKUP
• comfortable working with large bundles of data, creating, replicating, and organising data
• strong comfort level with data, computers, Excel, and a methodical approach to tasks
• proficient in CSV imports, exports, and modifying sets of data
• experience working with leading retailers, and creating exciting and commercial POS and instore installations
• experience working with accounting software or ERP systems is a plus
• very visual, with a strong commercial sense and the ability to communicate this both creatively and commercially
• background in product buying or product management is advantageous
• ability to manage multiple projects and deadlines simultaneously
• thrives off creative collaboration with the team
• highly organised and deadline driven, with excellent time management skills
• 4+ years’ experience working in a creative, retail or head office environment where you have had to make creative decisions
• dynamic with a proactive and solutions-driven approach
• experience working with suppliers and manufacturers to conceive and produce display and POS materials and solutions. Experience working directly with printers with a good understanding of printer capabilities
• excellent communication skills both internally and externally, in both briefing and feedback scenarios, with the ability to communicate your vision effectively and bring scenarios alive

Earnings for position product manager

Responsibility

• speaking to customers, taking orders over the phone, up-selling ranges where appropriate, and suggesting alternatives where applicable to maximise sales
• building solid, positive working relationships with your customers, attending face to face and virtual meetings with customers
• ensuring orders and customer details on the system are accurate and up to date at all times
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• inputting sales orders onto the system, checking the stock requested is available, and sending order confirmations to customers as required
• raising Pro Forma invoices, liaising with Credit Control regarding credit limits, etc
• general administrative tasks to support the wider sales team as needed
• attending trade shows as required
• supporting customers with general enquires via the phone and email such as stock & product queries, order status updates, complaints, sample requests, etc
• liaising with the shipping team and freight forwarders regarding delivery status, customer packing requirements, etc, ensuring goods are delivered on time & in full
• answering customer queries regarding orders / order progress
• operating the field sales CRM system and relaying the most up to date content, stock, and user information necessary

Requirements

• previous experience within administration with an interest in sales would be ideal
• A strong eye for detail, great at ensuring accuracy of information
• previous experience in a customer service / account management
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• KPI motivated and strategically pragmatic
• A great communicator at all levels, and a natural people-person
• excellent at communicating at all levels
• IT literate, with the ability to navigate new systems quickly
• deadline driven with the ability to effectively prioritise own workloads
• proactive, enthusiastic, and able to work on own initiative
• numerate with high levels of accuracy, and a good attention to detail
• personable, friendly and a positive team player

Earnings for position sales administrator

Responsibility

• general bookkeeping – Access Dimensions, ON-LINE, Reports etc
• general bookkeeping - Access Dimensions, ON-LINE, Reports etc
• checking, monitoring, and chasing for outstanding payments to ensure timely payment overdue invoices are reduced
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• responsibility and management of customer account stop process
• working closely with Customer Services and Sales teams to ensure they are up to date with customer account financial issues
• assist in the preparation of regularly scheduled reports in Excel & access
• managing credit checks for all accounts
• opening Invoice & delivery accounts, ensuring correct pricing is applied & rebate group linked if applicable
• monthly cashbook reconciliation reports
• generating statements and financial reporting as required
• following Credit policy, submitting final demand letters once an account has exceeded terms & credit management
• daily cash allocation

Requirements

• accounting
• admin
• credit Control
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• quickBooks
• credit control experience including procedures & practices is essential
• proven accounting and admin experience
• excellent knowledge of office management systems and procedures
• excellent time management skills and ability to multi-task and prioritise work
• attention to detail, problem-solving and negotiation skills
• excellent written and verbal communication skills
• strong organisational and planning skills
• good listener with sound judgement, reliable & flexible
• self-motivated & resilient
• assertive - can communicate firmly and clearly with customers in a professional manner

Earnings for position credit control manager

Responsibility

• overseeing the updating and uploading of relevant online content across all platforms
• producing engaging copy to be used across the business with the target audience as a focus
• communicating the brand image across every aspect of the business, both internally and outbound content
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• creating technical and creative content across many different areas of the business, including product descriptions, instructions, mailers, and socials
• supporting with the production of social media content
• proofreading content across the business
• looking out for industry trends to enhance product promotion
• supporting the wider team on various projects when necessary

Requirements

• creative
• creative Writing
• general Administration
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• organisational Skills
• retail
• A passion for the gift and design industry
• great creative/copywriting abilities
• an appreciation of excellent product design
• active interest in eCommerce and joining a creative company
• desire to work within a fast-paced, energetic environment
• sharp attention to detail with strong organisational skills
• proactive in working independently as well as part of a team
• no previous professional copywriting experience needed, just great creative writing skills, experience within retail and/or administration, and a passion to learn

Earnings for position administrator