BARCHESTER HEALTHCARE

Responsibility

• ABOUT THE ROLE - Under new managment
• our bank pay rate is inclusive of bank holiday enhancement
• £3,000 welcome bonus when you join Barchester. Just one of the ways Barchester Health Care makes you feel valued
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• the successful candidate will cover the Norwich, Cambridge and Peterborough area
• plus Travel Time Paid 45mins Each Way *38p Per Mile from 7 miles upwards T&C's Apply
• we have bank, Part-time and Fulltime positions available
• review the clinical performance of each home, identifying strategies to ensure regulatory compliance and sustainability in relation to dementia care provision
• conduct robust quality assurance visits, and follow up with agreed action plans
• analyse the clinical governance database to inform clinical improvement plans
• support the home to meet all regulatory and statutory requirements including dementia specific training
• A £2,000 'Golden Hello' Welcome Bonus is just one of the ways we’ll reward you when you join Barchester in this role
• this role is ideally suited to someone who has experience of working within a Care Home setting. Must be RGN qualified and due to the nature of this role a willingness for regular travel is essential
• A £3,000 'Golden Hello' Welcome Bonus is just one of the ways we’ll reward you when you join Barchester in this role
• ABOUT THE ROLE- A £2000 Golden Hello is just one of the ways we’ll reward you when you join Barchester in this role
• ensure that all residents are treated with dignity, and additional psychological and emotional support is provided where appropriate
• as a Bank Registered Nurse at a Barchester care home, you’ll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve
• as a Senior Nurse at a Barchester care home, you’ll use your leadership skills to make sure our residents get the quality care we’re known for
• we’ll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions
• we’ll look to you to be a hands-on clinical leader that creates a safe and supportive environment for our residents with a range of mental and physical needs
• adhere to the local safeguarding policy and the reporting mechanisms, following the Duty of Candour requirements
• integrate current knowledge of dementia into practice, informed by research and other forms of evidence
• you can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do
• you’ll use your professional judgement to make critical clinical decisions, from assessing the needs of a new resident to implementing safeguarding policies and administrating medicines in line with NMC regulations
• as a Registered Nurse , you’ll have the freedom and autonomy to do things the right way – and be truly valued and respected for what you do
• as part of your wide range of responsibilities, you’ll support and mentor your team to make sure they have the clinical training they need to deliver the highest standards of nursing
• develop dementia care projects within homes and division, offering staff advice and encouragement
• as a Senior Nurse , you’ll have the freedom and autonomy to do things the right way – and be truly valued and respected for what you do
• demonstrate professional and clinical leadership with a person centred approach
• work with the activities and life enrichment teams to ensure engaging activities are delivered
• support the revalidation process for qualified nurses, in line with the NMC code
• provide professional input into strategic planning and projects to develop and enhance the work of Barchester Healthcare
• develop close working relationships with management and support services to ensure priorities are identified and addressed

Requirements

• RN with a current NMC PIN
• post Registration clinical experience of working with people with dementia over the last 5 years
• evidence of continuing professional development in the field of dementia care
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• understanding of the current regulatory framework
• understanding of ethical and legal issues surrounding dementia care
• coaching and mentorship experience
• full UK driving licence
• nursing: 1 year
• RGN: 1 year

Benefits

• company car
• mobile phone
• laptop

Earnings for position nurse

Current offers for the position:

Responsibility

• hybrid role, with fortnightly visits to our London Office located in Finsbury Square
• burwood Grange is one of Barchester’s newest care homes due to open this Winter
• this is a temporary position to cover maternity leave for up to 12 months
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• provide administrative support for promotion, scheduling and recording of digital systems training
• ensure training records are entered accurately and updated and in a timely manner
• deal with general enquiries via from staff via phone and email regarding digital systems and training
• create, maintain and distribute training guidance and resources for digital systems
• due to successful business growth, the Learning and Development team have an exciting new role for an L&D Digital Administrator to join the Barchester family
• liaise with external training agencies and assist with processing and recording of invoices
• competitive rates of pay and a £1000* Welcome Bonus are just some of the bonuses of joining Lynde House as a Care Home Administrator. We have an industry leading rewards package, and fantastic opportunities for progression
• this is an 18 month fixed term contract
• produce and issue reports on digital systems training
• create reports used business wide on concerns, complaints and compliments, including trends and themes
• the Digital Administrator will provide administrative support to the Learning & Development team for digital systems training and initiatives to ensure accuracy of records and smooth running of administrative processes
• administrators at Barchester are a vital part of each home’s management team, providing the General Manager with the support they require to ensure the running of a high quality and commercially successful home
• ensure all information and guidance relating to the complaints process is up to date and easy to follow
• barchester Healthcare is one of the UK’s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country
• our Administrators are relied upon to ensure income and outgoings are timely, effective, and accurately recorded, so strong commercial acumen is key to this position
• support triaging concerns and complaints received to identify what is a concern that can be handed to the customer service team to resolve and what is a formal complaint, including categorizing formal complaints that are deemed a “risk” to the business - some of which may be long-standing or complex issues with legal implications, regulators and other external bodies such as Local Government Ombudsman and Local Authorities for more than 230 homes and hospitals across the UK
• with a successful new builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding
• you will provide HR advice to your General Manager as well as home-based staff, and supervise junior members of the administration team
• promptly escalate concerns of a serious nature and those which may include potential referral to a professional governing body if there is an immediate risk to resident or public safety, or potential for negative media
• responsible for putting together daily and weekly agendas and minutes for meetings with other relevant teams and stakeholders, accurately recording and ensuring each team is adhering to each agreed action
• here at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do
• support the wider Customer Team with administrative tasks to ensure concerns and complaints raised are dealt with appropriately and in a timely manner in line with our policies
• as sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK
• barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK
• ensure information pertaining to complaints is recorded correctly and is all up to date on the central database to ensure we are able to provide an accurate overview of overall complaints status at any time
• plan the working week to ensure the response timeframes are adhered to ensuring there is plenty of time for the completed response to be signed off by the appropriate person
• ensure aged debt is collected and managed appropriately, encouraging timely payment of client accounts
• experience within credit control, invoice chasing, purchase/sales ledgers, payroll, management accounts
• manage safe contents

Requirements

• experience working within a fast paced administrative role
• previous experience of administration
• confident in working to deadlines
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• experience in information gathering/ data analysis
• good verbal and written skills
• good multi-tasking skills with the ability to work on a number of different projects, ensuring projects are completed on time
• excellent customer service skills
• personal resilience and ability to perform under pressure
• strong organizational skills and have the ability to multi-task
• able to prioritise tasks
• good eye for detail
• high level of attention to detail
• self-motivated and enthusiastic
• highly professional, courteous and transparent both in attitude and communication

Earnings for position administrator

Current offers for the position:

Responsibility

• apply a structured methodology and lead change management activities
• represent Barchester in a friendly and professional manner
• responsible for all sales activity for the homes
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• negotiate with staff concerned if there are any disputes regarding the content of the prepared response
• support internal communication, working with the dedicated Change Communications Lead within the internal communication team
• talking to potential new residents over the phone, and providing informative and welcoming tours of the homes
• consider the evidence to formulate a response which will include lessons learned and areas for improvement
• conduct impact analyses, assess change readiness, and identify key stakeholders
• engage with residents and relatives to understand their experience and requirements
• provide input, document requirements, and support the design and delivery of training programs
• respond to sales enquiries
• support the adherence to Barchester Healthcare processes in relation to complaints management and build home team and customer awareness
• identify, analyse and prepare risk mitigation tactics
• actively generate leads and identify local marketing opportunities
• liaise with managers at all levels to support the satisfactory management of concerns and complaints, including investigation and complaint response and provide managers with support, advice and recommendations
• identify and manage anticipated and persistent resistance
• maintain a contacts database
• provide weekly and monthly reports keeping the Senior Complaints Manager informed of all complaints being supported
• coach managers at all levels and provide constructive feedback to staff following review of their written responses to ensure the opportunity or development and learning, explaining if/why amendments were / need to be made
• consult and coach project teams
• act as a conduit between our legal team and loss adjusters. Collating information from multiple sources as required prior to the production of responses
• ensure information pertaining to complaints is up to date and managed in line with Barchester policy
• leverage the Barchester change management methodology, process and tools to create a strategy to support adoption of the changes required by the project or initiative
• create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
• proactively develop relationships with key members of the operations teams in order to enhance the knowledge and skills needed for effective practice
• support organisational design and definition of roles and responsibilities
• integrate change management activities into the project plan
• evaluate and ensure user readiness
• define and measure success metrics and monitor change progress

Requirements

• track record in sales and marketing, preferably in a care home setting
• excellent communication skills
• ability to present to individuals and groups
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• experience building relationships within a local community
• at least 5 years change management experience
• full UK driving licence
• prosci certified or Change Management Institute qualification
• managed Change for at least one CRM project from cradle to grave, and can articulate what good looks like
• proven track record of ensuring outcomes and benefits of projects are achieved / realized through robust change management strategies and plans
• experience of managing stakeholders in an operational setting
• leading, managing, motivating and coaching teams and managers to be great leaders of change
• ability to work directly with project managers, sponsors, people managers, employees and business leads to land effective change plans
• A solid understanding of how people go through change and the change process
• experience with and knowledge of change management principles, methodologies and tools
• resilient and tenacious with a propensity to persevere

Benefits

• mobile phone
• laptop

Earnings for position manager

Current offers for the position:

Responsibility

• barchester’s Central Marketing team have an exciting opportunity for a Marketing Executive to join us
• barchester are recruiting a Sales and Marketing Executive to join our brand new care home team
• we are looking for an experienced, customer-focussed marketer with plenty of experience in a corporate environment
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• we are looking for a friendly sales professional with a healthcare background who will support this stunning home to increase occupancy
• this is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home
• the role will be focussed on offline marketing techniques, so you should be experienced and passionate about print media
• source an appropriate name for the new homes and manage the approval internally and with the local authority
• setup the enquiry management process for each home, ensuring a smooth customer journey
• plan and implement offline marketing campaigns to drive enquiries into each home
• liaise with media, creative, and print agencies, to ensure campaigns are delivered on time and messaging on-brand
• barchester are recruiting a Sales and Marketing Executive to join our fantastic care home team. We are looking for a friendly sales professional with a healthcare background who will support this stunning home to increase occupancy
• maintain trackers for each new build home including monitoring spend and schedules
• you will be confident in your ability to represent a large, premium brand, developing campaigns within Barchester’s agreed strategy, and demonstrating a clear return on investment
• competitor analysis including presentation of key findings
• this role will predominantly focus on our extensive new builds programme, so we are looking for someone with excellent administration skills, particularly in time and budget management, with a clear focus on customer experience
• work with our signage contractor to produce temporary and permanent signage solutions for each home
• barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care
• ensure all print messaging is on brand
• this is a permanent position, and we are offering a hybrid working environment, with weekly travel into our head office in Central London
• support local marketing and community engagement with the provision printed collateral and our web-to-print system
• support with the preparation and delivery of the grand opening event for each new home
• work collaboratively with Barchester’s digital, PR and customer experience teams
• maintain a contacts database
• responsible for all sales activity for the home
• respond to sales enquiries

Requirements

• marketing experience within a corporate environment, with a specific focus on customer experience
• history in offline marketing
• experience in budget and time management
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• ability to work on multiple projects simultaneously
• ability to commute into London on a weekly basis

Earnings for position marketing executive

Current offers for the position:

Responsibility

• we have an exciting opportunity for a Quality Improvement and Regulation Manager to join us, supporting services across South West coast
• this critical role is vital to Barchester’s ethos of continuing quality improvement
• provide corporate assurance that improvement actions are identified and subsequent action plans are put in place
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• support General Managers and Hospital Directors to ensure service improvement is implemented and embedded in a sustainable manner
• provide advice, guidance, training, and support to our operational managers on a range of regulatory matters across all 4 regulatory jurisdictions
• we have an exciting opportunity for a Quality Improvement and Regulation Manager to join us, supporting services across London and the South Coast
• support services to achieve and maintain Good or Outstanding ratings with CQC
• with over 30 years’ experience, circa 250 care homes, and six independent hospitals, Barchester is one of the UK’s foremost care providers
• respond to and review inspection reports and relevant policies
• keep up to date and knowledgeable on regulations in all 4 regulatory jurisdictions
• conduct a busy schedule of Quality Improvement Reviews and support visits across a geographic region and at times elsewhere in the country
• our Quality Improvement and Regulation Managers work tirelessly to ensure a consistently high standard of care is delivered to our residents and patients
• in this varied role, you will look at all aspects of our homes and hospitals, identifying both areas for improvement and areas of excellence
• we are dedicated to ensuring that our team are respected and their contribution valued
• we are looking for someone who is absolutely passionate about driving quality improvement, focused on the detail, with strong coaching abilities, and exceptional communications skills
• we currently have some of the best quality ratings of any large care home provider in the UK, but we’re not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people, so we’re growing and improving our services
• barchester Healthcare are proud to be the only healthcare provider to be accredited as one of the best companies to work for in the UK in 2019, 2020, and 2021
• visit the JobsAware website for information and free expert advice for safer work

Requirements

• internal audit experience in the adult social care sector
• working knowledge of regulation and inspection frameworks
• passion for driving quality in care home and mental health hospital services
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• ability to work to tight deadlines whilst maintaining quality and attention to detail
• full UK driving licence and ability to travel, including regular overnight stays

Earnings for position quality manager

Current offers for the position: