ABL 1TOUCH MIDCO is looking for employees for positions:
operations manager
Salary
salary
Responsibility
create and maintain a safe & compliant working environment for all employees within the business
experienced in vehicle uptime and utilisation management to maximise productivity on all vehicle types
monthly, quarterly, bi annual and annual Fleet Compliance Rating submissions fully completed and within timescales
to ensure all scheduled and reactive maintenance is completed within legal timescales
to create and produce an internal Fleet Compliance Rating scorecard to measure compliance and cooperate responsibility
maximise vehicle “Up Time” & “Availability” whilst maintaining and controlling all associated costs, ensuring the day to day transport operation for both the internal and outsourced fleet operates in-line with the service level agreements
oversea the required Transport checks and ensure compliance and safety of all vehicle movements
own the Outsource Managed Fleet provider of circa 450 Courtesy cars and ensure all reporting and operational performance of the fleet via the P&L are achieved
Requirements
previous experience as a Fleet Operations Manager in the automotive industry
extensive expreience within a senior fleet management capacity with knoiwledge of fleet management sofrware and telematics systems
demonstrate ability to adjust to market trends,technologies and regulatory requirements
evidence commerical acumen and P&L improvements around the full lifecycle of the fltte management
CPC qualified
strong communication and interpersonal skills
well organised with an ability to multi-task and manage a varied workload
good attention to detail and comfortable using MS office
customer advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
proactively provide repair updates directly to customer
listen actively to customers, understand their needs, and provide appropriate solutions or assistance
respond to customer interactions via various channels in a timely and professional manner
troubleshoot issues and provide accurate information regarding the status of the vehicle repair
guide customers through processes and ensure a seamless experience, from onboarding to issue resolution
escalate complex issues to the appropriate teams and follow up until resolution
maintain detailed and accurate records including job cards, customer paperwork and courtesy vehicles
identify patterns in customer feedback and collaborate with the team to improve processes and services
customer service team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
team leading: 3 years
Responsibility
complete 1:1s, return to works and team meetings
bodyshop manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since
greet customer in professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents
productivity of workshop
repair map the vehicle ensuring where possible to reduce our influence
delivering site performance and productivity in line with relevant targets
productivity of the workshop and ensuring the site completes the required units
maintaining level of quality, including Quality control
our Company has grown significantly over the last few years and with our continued success we are planning on further expansion
Requirements
bodyshop: 3 years
bodyshop: 2 years
vehicle repair: 5 years
office manager
Working hours
full-time
Salary
salary
Responsibility
coordination and management of expenses for senior team and submission of monthly information to finance
collation of business presentations, including monthly board packs in a timely and presentable format
arranging all travel arrangements and coordinating business trips for CEO and small executive team
managing the overall presentation of the office, acting as the first point of contact for visitors
good commercial understanding, with experience attending board meetings, preparing board packs and reviewing documentation
attending board and other meetings to take minutes and support the CEO in managing follow up actions
customer service
Trade
customer Service
Customer Service
Working hours
full-time | Permanent
Salary
salary
Requirements
job Types: Full-time, Permanent
Responsibility
complete 1:1s, return to works and team meetings
being a point of escalation for complex queries, supporting with customer escalations when required
customer service
Working hours
full-time | Permanent
Responsibility
being a point of escalation for complex queries, supporting with customer escalations when required
customer service advisor
Working hours
full-time | Temporary
full-time | Permanent
Salary
salary
Responsibility
ensure they have received a good service
capture any issues that the customer may have
promote the customer survey to increase returns and overall score
collate customer feedback and identify any trends
following process to load new claims into the system, in accordance with agreed SLAs
Requirements
previous experience in customer service or a related role
excellent communication and interpersonal skills
ability to work well in a fast-paced environment
proficient in using IT and Computer system
previous experience in a call centre environment or making outbound calls is desirable
customer service: 1 year
Contract type
at our ABL 1 Touch we value our customers and strive to provide exceptional service. As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction
vehicle technician
Trade
installation & Maintenance
Installation & Maintenance
Language
polish
Working hours
full-time | Permanent
Salary
salary
Responsibility
ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since
to observe, recognise and report on vehicle structure and paintwork
removal and safe storage of vehicle components, fluids and gases as directed by work order
our Company has grown significantly over the last few years and with our continued success we are planning on further expansion
removal and safe disposal of vehicle components and fluids as directed by work order
quality control of all repairs, with final stage sign off
we’re looking for an experienced Vehicle Paint Technician to join our Northampton site
to report all faults, defects noticed whilst working on vehicles
Requirements
undertake all tasks within the repair identified within a controlled period of time allowing better workflow within the workshop
undertake all of the repairs within the process identified
ensure customer satisfaction in the repair of motor vehicles of all types
carry out such work in a safe and economical manner
employ such knowledge and skills as may be required to restore vehicles to an acceptable standard
job Types: Full-time, Permanent
production manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
greet customer in professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents
repair map the vehicle ensuring where possible to reduce our influence
work with the Office CLM to ensure the customers’ expectations are met and the preferred communication method is adhered to
ensure the customers’ expectations are communicated effectively with the production team and the preferred communication method is logged and adhered to
create an iimage job card and ensure the parts ordering process is followed correctly
ensure all invoices are correctly uploaded onto iimage
update customer throughout the process
continually check progress advise the customer of any changes of ECD immediately
Changes in earnings for the position panel beater
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.6K £
2024
3.8K £
2025
Changes in earnings for the position technician
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.6K £
2024
3.8K £
2025
Changes in earnings for the position parts advisor