core responsibilities are to provide day-to-day support for Field Engineers and Workshop teams
the role involves handling the administrative duties using internal systems ensuring all data is accurate and detailed
booking variety of faulty machines into the workshop for future inspection and repair – following specific requirements of certain customers
JOB TITLE: Service Logistics Administrator
providing administrative support services for both Workshop and Field Services team
follow procedures as instructed
updating calls with clear and concise detail on our call management system
working closely with the team to fulfil all the daily enquiries, making sure all parts and units are processed in a timely manner and resolving any issues met
Requirements
the ideal candidate for this role will be someone with some office-based administrative experience who is familiar with a warehouse environment
ability to follow standard procedures
ability to update internal systems accurately with concise detail
ability to work independently
copywriter
Working hours
full-time
Salary
SALARY
salary
Requirements
we are looking for someone with extensive Copywriting in a marketing environment with Content concept/messaging development experience
experience using WordPress for front end copy updates is beneficial but not essential as training can be provided and prior experience in a channel marketing environment is also beneficial for this role but not essential
Responsibility
this role will also require you to be flexible and agile to change
JOB TITLE: Content Executive / Copywriter
you will work closely with the Senior Graphic Designer and Digital Marketing Manager, who will bring your finalised copy to life
LOCATION: St Albans
SETTING: Hybrid/2-3 days a week at home
you will be confident in completing research tasks online and with stakeholders to draw key content and messaging to inform your campaign copy
this will include regular discovery sessions, engaging with internal stakeholders such as sales, product and proposition managers to draw themes and messaging in line with company strategy and objectives
you will also work closely with our Partner Marketing function to understand Partner messaging and content compliance for partner-led campaigns and you’ll work with them to develop a workflow timeline for delivery of content drafts for partners to review
client manager
Working hours
full-time | Permanent
Responsibility
job Details
job Title
client Manager- North/Midlands
reference Number
ref-21864
location
nottingham
contract Type
Requirements
solid IT Sales experience, selling into public sector
ability to work to set gross profit margins and KPIs
excellent Communication skills
strong relationship building skills
new business development skills
account Management skills
sales manager
Working hours
full-time | Permanent
Responsibility
job Details
job Title
sales Partner Manager
reference Number
ref-22095
location
st Albans
contract Type
Salary
SALARY
graphic designer
Working hours
full-time | Permanent
Responsibility
job Details
job Title
senior Graphic Designer
reference Number
ref-21680
location
st Albans
contract Type
Salary
SALARY
bid writer
Working hours
full-time
Language
english
Salary
SALARY
salary
Education
bachelor's
Responsibility
managing the bid qualification process for new commodity opportunities
JOB TITLE : Graduate Bid Writer
risk tracking and management throughout the bid process
construction of any written elements - both in terms of content and presentation
managing the bid budget
you will be responsible for taking ownership of the end-to-end commodity bidding process and creating winning propositions through leveraging the capabilities, solutions and services of XMA and its partners
ensuring timely delivery of compliant and commercially sound bids
understanding and resolve complex technical, strategic and business issues
Requirements
we are looking for a Graduate with an English or Business Studies degree or Masters
an understanding of the bid process would be an advantage though this is not a necessity
you must also be highly literate, an excellent communicator and able to manage complex, multi-workstream opportunities
if you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager
her email is [email protected], she will be happy to action your requests
this role would also suit someone who is commercially minded, flexible and open to changing priorities and managing multiple tasks simultaneously whilst working to deadlines
we are registered disability confident committed and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process
KEYWORDS: Bids, Tenders, PQQ’s, IT, Education
3rd line support engineer
Working hours
full-time | Permanent
Salary
SALARY
salary
Responsibility
respond to, investigate and resolve incidents and requests in a professional manner, working in accordance with customer service level agreements
identify underlying issues and investigate and resolve them in accordance with problem management policy and process
manage people’s expectations and in particular update people on progress or slippages
co-ordinate escalations of incidents to other teams
provide support outside normal working hours, if required
using call logging tool to maintain accurate records of user requests, progress and outcome
achieve targets as directed by Support Services Management, e.g. average number of tickets per working day, # of problems to resolve per month or % of configuration items correctly managed
Requirements
previous experience of customer service / helpdesk focused role
ideally ITIL Foundation V3 or 4 or experience of
ideally experience of working in an ITSM structure
strong knowledge of Server and Storage infrastructure
this will be by driving continual improvement to XMA’s systems and processes
strong knowledge of EUC/Modern workplace systems
strong knowledge of virtualization technologies such as Hyperv, Vcentre
other certifications or demonstrable use of other technologies is desirable
operations manager
Working hours
full-time
Salary
SALARY
salary
Responsibility
team management and mentorship
maintaining and managing internal and external stakeholder relationships
planning and executing a number of marketing activities
campaigning briefing and execution
JOB TITLE : Marketing Operations Manager
XMA Brand ownership
reporting on results/marketing outcomes to the SLT
budget Management
Requirements
channel marketing: 1 year
sales executive
Working hours
full-time
Salary
salary
SALARY
Responsibility
responding to customer needs and requirements
achievement of set sales target
quoting for Service based projects
achievement of set Key Performance Indicators, such as proactive talk time, quotes generated, conversion rates and customer engagement
keeping clients up to date with timescales of work in the pipeline
CRM daily management, reporting on customer engagement and updates of customer contacts
CRM management to maintain accurate records of customer contact
daily pipeline management, enabling you to provide a weekly forecast
Requirements
above all, you must have a hunger and enthusiasm to want to forge a career in sales
experience of working in a target driven sales environment, taking action to ensure expectations are met
gains commitment on actions to build credibility, extending this as buy-in increases
ability to prioritise and manage your time effectively
if you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager
her email is [email protected], she will be happy to action your requests
proficiency and enjoyment in customer satisfaction, interacting with customers
we are looking for someone with experience of solving customer issues, with a background in a sales support function and a good understanding of the sales process
support engineer
Working hours
full-time
Salary
SALARY
salary
Responsibility
act as a ‘service representative’ for appointed service , in particular taking responsibility for maximising technical analysts and L2 Technical analysts’ ability to resolve incidents and requests
take full ownership of tickets to ensure that customers have a consistent line of communication with any queries