customer service advisor
6 the last 273 days, recently 2023-10-03
Responsibility
- responsible for clear and accurate communication, and accurate handling of transactions
- responsible for referring customer complaints and customer charter breach concerns to a Senior Officer to be logged and progressed
- responsible for following protocols and policy guidelines in all areas
Show more +13 - responsible for delivering customer service to a high standard, with focus on meeting the needs of the customer within the parameters of what can reasonably be delivered
- responsible for delivering appointments for loans of all types and all account administration
- responsible for responding to email and web requests, including enrolling new members, processing web withdrawals and answering queries
- responsible for handling telephone enquiries and dealing with answer phone messages, responding to all enquirers
- responsible for accurate entry of data in the customer data base, administering and monitoring accounts and the processing of loan applications in line with company policy
- responsible for processing payments at front desk and/or electronically if required, with due attention to accuracy and the safety of cash and cheques issued & received
- responsible for enrolling new members, providing membership information, paying due care and attention to anti-money laundering requirements to minimise fraud and financial crime
- responsible for using professional and non-judgemental language and practices in the course of all work undertaken
- responsible for actively promoting services and products to existing and potential members, including through direct contact and office promotions
- responsible for recording clear and accurate messages on member accounts to enable members accounts to be handled accurately, efficiently, and consistently
- you will adhere to all regulatory requirements as well as our in-house policies and ensure that all customer inquiries or complaints, by all communication methods, are accurately logged and tracked to an acceptable resolution
- responsible for communicating with members via email, telephone, face to face and by written letters, the latter approved by a Team leader or Manager when not a standard letter, to enable a high standard of customer care and service
- may be required to cover branches in Redcar, Stockton or Byker as and when required
Requirements
- A friendly, polite and courteous manner
- calm under pressure with a can-do attitude
- highly professional and conscientious
Show more +16 - trustworthy
- previous direct experience of working in a customer service environment
- experience in data entry
- confident with the use of computers and online systems
- an enthusiastic, robust personality with the ability to deal with challenging situations
- experience in cash handling or working in a financial environment is desirable but not essential
- communicate effectively, verbally and in writing to a diverse group of members
- previous experience in tracking and logging customer enquiries
- organise and prioritise own workload
- experience of working as part of a team and under own initiative
- work effectively as part of a team
- attention to detail
- fantastic customer service skills
- good time management and planning skills
- customer service: 3 years
- customer service: 1 year
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