SHIELDS RECRUITMENT

Responsibility

• handling all inquiries from clients which are mostly practises
• achieve quantitative and qualitative service standard performance targets
• be a key point of contact within your branch
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• answering queries from customers and healthcare professionals across a range of formats
• be able to work and co-operate as part of a team, assisting and supporting colleagues, and other departments, when necessary
• handling calls from practise so must be good at building relationships
• build a rapport with new clients and maintain existing accounts
• updating customers on the status of plans
• resolving basic customer enquires with generic responses and problem solving more technical queries
• lots of reactive urgent work involved sending patient information and data reporting
• assist in developing processes for constant improvement for the benefit of the customer
• listen to customer needs, provide a great client service and help people get the desired outcome
• ensuring a successful completion of enquiries
• continually improving knowledge of new company and product technologies so you can give the best customer service
• generating reports for clients
• to stay focused and motivated with a positive attitude towards learning, growth, and change
• constantly expand your knowledge of products and services available to offer clients
• meeting quality and call time targets
• identifying reoccurring problems and reporting them to the correct department
• build key relationships with the practises or members of staff and understand the importance of delivering all key service requirements
• providing an outstanding customer service experience
• working closely with technical services
• receive customer queries and complaints, research and resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions
• answering a high volume of inbound calls, emails and web chat enquiries providing a first-class customer service in both English and Romanian
• be able to challenge yourself and others to make step changes in knowledge, experience, skills, and behaviour, and share knowledge of best practice
• answering a high volume of inbound calls, emails and web chat enquiries providing a first-class customer service in both English and Polish

Requirements

• although this is a fully work from home position, you will be required to visit the office based in Andover around once a month, so ideally you must live within a commutable distance or be prepared to travel

Earnings for position customer service advisor

Responsibility

• calling companies from an existing CRM database and building a pipeline of warm leads
• arrange site surveys/meetings for our Business Development Managers
• arrange site surveys/meetings for our Business Development Director
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• introducing company by emailing information and creating proposals
• introducing the business by emailing information and creating proposals
• work towards agreed weekly KPI call and appointment targets
• maintenance of CRM database
• sales support Administration tasks
• sales chasing
• managing website leads

Earnings for position business development

Responsibility

• assisting paralegals with administrative tasks such as emailing, filing and uploading documents to databases
• assisting paralegals with administrative tasks including the filing and acknowledgment of emails
• providing secretarial support including generating standard letters and invoices
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• providing secretarial support including preparing specification amendments and generating standard letters and invoices
• audio typing of client letters and specifications
• assisting paralegals to meet urgent internal and legal deadlines
• learning paralegal procedures to assist where necessary
• uploading documents to in-house and client specific systems
• assisting with daily and weekly reminders, allocating them to the correct Patent Attorneys or Paralegals
• completing set tasks, remembering to amend according to client peculiarities and the specifics of the matter when necessary
• learning paralegal procedures and applying what has been learnt to deal with incoming paralegal work without supervision

Earnings for position paralegal

Responsibility

• communicating with stakeholders via email and telephone
• act as the first point of contact for all HR admin queries
• administratively support the HR function with a new system integration
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• communicating with talent partners to support recruitment within the business
• responsible for monitoring email inboxes and directing more complex queries as appropriate
• assist with the execution and organisation of the company’s training requirements
• support the Learning & Development Advisor in the implementation of essential training both virtually and in-person
• ensuring HR related documentation is obtained and processed
• responsible for the processing of all HR correspondence for employees during their employment, from contracts to resignation letters
• maintaining training records across multiple platforms and assisting with the distribution of training materials and reports
• general administrative tasks including filling, scanning, and taking messages
• assist new starters with onboarding procedures
• supporting the coordination of company training
• assist with producing data reports for the Senior Management team
• generate and update purchase orders for the department’s ordering system
• support with any ad hoc tasks
• support the annual employee survey process
• provide a professional and proactive administrative service whilst reporting directly to the Learning & Development Advisor
• general office administration, note taking during meetings, day to day HR functions, as well as reception cover when required
• updating and maintaining employee data on the HR system and personnel files ensuring employee records are up to date and all changes are recorded accurately
• coordinating the recruitment activity including advertising job vacancies, being the first point of contact for candidates, arranging interviews and providing feedback

Responsibility

• process all Accounts Payable invoicing in a timely and accurate manner
• ensure purchase orders and purchase invoices are authorised, cleared or removed as necessary
• ensuring that invoices for goods and services are processed in an accurate and timely manner
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• liaise with suppliers to ensure accounts are up to date and issues are dealt with accordingly
• to review invoices received, ensuring that suppliers are set up appropriately
• maintain the administration of Accounts Payable ledgers, including new account set up
• to undertake adequate due diligence checks in place to ensure the validity of the supplier and payment requested
• to enter data into the finance system and seek final authorisation from
• processing payment via BACS or Cheque, as well as ensuring regular standing orders and direct debits are undertaken as planned
• in addition to external supplier payments, you'll also ensure that employee expenses claims are processed
• assist with month end closure regarding petty cash, mileages, creditor reports, credit card expenses etc., ensuring the accounting system is accurate and up to date
• to work from a shared mailbox, and as such you will work as a team to action all requests as they arise

Earnings for position finance administrator