ONE HOUSING

Responsibility

• at One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home
• we also believe that everyone deserves to realise their full potential and lead a fulfilling life
• our Mental Health team is vital to helping us deliver on this vision
  Show more +89
• we work to transform the life experience of people with mental health support needs
• join our Young Peoples and Young Families team as a Support Worker
• housing sits at the heart of our organisation
• ensure the service is running at exceptionally high standard and meeting all the service specification
• floating support in the community
• taking lead responsibility in application of defined specialist interventions
• key work sessions
• undertaking key work sessions, support planning, risk assessments and needs reviews
• carrying out assessment to identify and prioritise needs
• carry out assessment to identify and prioritize needs
• working a rota basis, including out of office hours where necessary
• join our Mental Health team as a Support Worker
• we believe that everyone deserves a safe, secure, affordable home
• carrying out assessments to identify and prioritise needs
• undertaking key work sessions, support planning, completing risk assessments and needs reviews usually spanning 3-4 cases at a time
• carrying out support planning and risk assessments for customers with low-medium support needs
• caseload of up to 25 customers
• to provide clinical input for the staff and customers as directed by the service specification and the needs of the service
• undertaking key work sessions, support planning, completing risk assessments and needs reviews
• caseload of up to 10 customers
• creating an environment that promotes opportunities for our customers to develop, learn and enable skills towards independence
• carry out assessment to identify and prioritise needs
• undertaking key work sessions, support planning, completing risk assessments and needs reviews usually spanning 3 cases at a time
• key working
• we have spent the last 10 years designing our services to be fully psychologically informed
• using SMART goal planning to provide needs led holistic support
• providing care and support to those who need it is an important part of what we do
• supporting young people between the age of 16 - 24 years old
• supporting the customer with property viewings; sign-up to the OHG tenancy and to sustain the tenancy
• key work sessions whilst in the service
• developing and maintaining positive links with key stakeholders
• use SMART goal planning to provide needs led holistic support
• supporting adults/all ages with complex needs
• encouraging customers to participate in social inclusion activities
• supporting customers through sessions in evidence-based parenting programmes
• we are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs
• most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals
• creating an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• we work with people experiencing homelessness and who often have other support needs
• support to develop the necessary skills to live independently, and to access training, education, and work
• collaborating with relevant community agencies to ensure customers receive appropriate advice and support
• outreach support where you will assist customers and promote independent living, including supporting with any housing/ tenancy issues, rent payments etc
• providing 121 psychological support to customers
• assisting with Tenancy support
• support customers to develop the necessary skills to live independently, and to access training, education, and work
• develop and maintain positive links with key stakeholders
• provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
• being there to empower and teach/show how to cook, maintain personal hygiene, budget, doing laundry etc
• facilitating and encouraging effective customer participation, consultation and feedback within the service
• our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high- quality support we provide
• providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• carrying out assessment to identify and prioritize needs
• working with and supporting a range of customers with various complex needs including mental health, homelessness, substance misuse
• providing 121 Drug and alcohol support to customers
• social inclusion activities
• assist the Specialist Support Officer in 1-1 and group therapeutic sessions
• be there to empower and teach/show how to cook, maintain personal hygiene, budget, doing laundry etc
• where required observing customers taking their medication & ensure appropriate records are maintained
• participating in activities that promote independent living, and providing access to training, education and work
• promoting Social Inclusion
• providing a comprehensive support planning service to customers in line with the department's policies, procedures and approach
• all our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward
• we offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for- profit organisation that is proud to make a genuine difference to people’s lives, each day
• all these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services
• producing case formulations
• participating in activities that promote independent living, and access to training, education and work
• carrying out assessment to identify and prioritize the customers needs
• supporting customers is a range of day to day activities
• carrying out assessments to identify and prioritize needs
• what you will need to succeed
• what will you need to succeed
• what you will need succeed
• the support we provide is delivered in a range of settings and our customers’ support needs can include psychosis, forensic and personality disorders
• undertaking group & one to one interventions with clients of a specialist nature
• working as part of a team working to support individuals to maintain their tenancy, avoid eviction and improve long-term positive outcomes
• supporting effective links between relevant agencies in Camden, including the Youth Offending Team, Children’s Services, parenting skills programmes, Early Years, local health services and other relevant agencies and support the wider Early Help agenda
• we have a fantastic opportunity for someone to join us in the position of Support Worker
• completing clear and concise reports and care plans which will be utilised in further meetings – e.g. child protection meetings, child in need meetings, in house Review meetings, strategy meetings, legal planning meetings and care proceedings
• where required, administer medication & ensure appropriate records are maintained
• location: Camden, London
• we’re an organisation with strong values
• participating in cross-service initiatives & projects in relation to their specialist area
• supporting customers to develop the necessary skills to live independently, and to access training, education and work
• engaging with customers and raising their awareness of local services and facilities to ensure they have access to training, education and work
• ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
• our services include hostels, young peoples’ accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community
• ensuring customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
• we’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision

Earnings for position support worker

Current offers for the position:

Responsibility

• at One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home
• ensure the service is running at exceptionally high standard and meeting all the service specification
• we also believe that everyone deserves to realise their full potential and lead a fulfilling life
  Show more +84
• undertaking key work sessions, support planning, completing risk assessments and needs reviews usually spanning 3-4 cases at a time
• our Mental Health team is vital to helping us deliver on this vision
• supporting young people between the age of 16 - 24 years old
• we work to transform the life experience of people with mental health support needs
• join our Young Peoples and Young Families team as a Support Worker
• support to develop the necessary skills to live independently, and to access training, education, and work
• housing sits at the heart of our organisation
• administration of daily medication
• floating support in the community
• taking lead responsibility in application of defined specialist interventions
• key work sessions
• undertaking key work sessions, support planning, risk assessments and needs reviews
• create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• join our Mental Health team as a Support Worker
• we believe that everyone deserves a safe, secure, affordable home
• participate and create social inclusion activities
• key working
• carrying out assessments to identify and prioritise needs
• carrying out support planning and risk assessments for customers with low-medium support needs
• caseload of up to 25 customers
• to provide clinical input for the staff and customers as directed by the service specification and the needs of the service
• undertaking key work sessions, support planning, completing risk assessments and needs reviews
• caseload of up to 10 customers
• creating an environment that promotes opportunities for our customers to develop, learn and enable skills towards independence
• maintaining Health and Safety onsite
• encouraging customers to participate in social inclusion activities
• we have spent the last 10 years designing our services to be fully psychologically informed
• using SMART goal planning to provide needs led holistic support
• providing care and support to those who need it is an important part of what we do
• supporting the customer with property viewings; sign-up to the OHG tenancy and to sustain the tenancy
• key work sessions whilst in the service
• developing and maintaining positive links with key stakeholders
• we are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs
• arrange and conduct Key Work Sessions
• be there to empower and teach/show how to cook, maintain personal hygiene, budget, doing laundry etc
• most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals
• creating an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• we work with people experiencing homelessness and who often have other support needs
• collaborating with relevant community agencies to ensure customers receive appropriate advice and support
• outreach support where you will assist customers and promote independent living, including supporting with any housing/ tenancy issues, rent payments etc
• providing 121 psychological support to customers
• assisting with Tenancy support
• support customers to develop the necessary skills to live independently, and to access training, education, and work
• our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high- quality support we provide
• risk Management
• participating in activities that promote independent living, and access to training, education and work
• carrying out assessment to identify and prioritize needs
• working with and supporting a range of customers with various complex needs including mental health, homelessness, substance misuse
• providing 121 Drug and alcohol support to customers
• social inclusion activities
• assist the Specialist Support Officer in 1-1 and group therapeutic sessions
• all our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward
• we offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for- profit organisation that is proud to make a genuine difference to people’s lives, each day
• use SMART goal planning to provide needs led holistic support
• carrying out assessments to identify and prioritize needs
• all these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services
• producing case formulations
• develop and maintain positive links with key stakeholders
• providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• what you will need to succeed
• what will you need to succeed
• what you will need succeed
• the support we provide is delivered in a range of settings and our customers’ support needs can include psychosis, forensic and personality disorders
• undertaking group & one to one interventions with clients of a specialist nature
• working as part of a team working to support individuals to maintain their tenancy, avoid eviction and improve long-term positive outcomes
• we have a fantastic opportunity for someone to join us in the position of Support Worker
• location: Camden, London
• we’re an organisation with strong values
• participating in cross-service initiatives & projects in relation to their specialist area
• supporting customers to develop the necessary skills to live independently, and to access training, education and work
• engaging with customers and raising their awareness of local services and facilities to ensure they have access to training, education and work
• our services include hostels, young peoples’ accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community
• ensuring customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
• we’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision
• working closely with other departments and ensure hat key performance targets are met and that all customer records are up to date
• these are what make us such a great team, working together as one to achieve our vision
• we are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all our customers
• setting up and maintaining customer files and ensure that accurate and up to date records are kept of support provided to customers
• the role
• we are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers
• we are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers
• this service is looking for a strong character that is passionate about the support they provide
• we offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues
• in accommodation based services, liaising closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancy-related matters

Trade

• community & Social Service
• Community & Social Service

Earnings for position support worker

Current offers for the position:

Responsibility

• join our Customer Services team as a Tenancy and Leasehold Manager
• join our Property Services team as a Fleet Manager
• the role
  Show more +83
• managing 5 patch based Housing officers and will work in the Resident Management team
• effective line management of the Heating Team, leading, managing and motivating the team to deliver a customer focused service
• being responsible for project fundraising and managing contractors’ social value to provide added value services to our residents and their communities
• ensuring that the Aftercare team is adhering to all aspects of the Aftercare process
• providing inspirational & dynamic leadership to the Corporate Complaints & Insight Coordinators
• coordination, administering and monitoring the maintenance, repair, replacement and logistics of company vehicles
• we have a fantastic opportunity for someone to join us in the position of Tenancy Leasehold Manager
• this includes, but is not limited to, permissions, licences, sub lettings, assignments, tenancy visits, tenancy checks, general queries
• managing the service delivering communal and domestic boiler servicing, repair and installation ensuring that excellent levels of compliance are maintained
• provide clear direction and inspirational leadership that leads to a highly engaged and motivated team
• identifying and implementing service improvements that lead to achieving and exceeding KPIs
• ensuring the complaints policy and procedure reflects best practice and drives consistency in service delivery across the Group
• instigating projects, preparing and monitoring action plans based on asset benchmarking and performance data
• ensuring all performance targets are achieved or exceeded
• we are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs
• utilising and promoting a range of technologies to communicate with customers
• line management which will include regular 121’s, supervision and training
• line management of 5 Tenancy and Leasehold Managers which will include regular 121’s, supervision and training
• be the principal Duty Holder for Gas and be responsible for keeping the Gas KPI at 100%
• coordinating and monitoring social value activities across all business directorates so we can make best use of planned activities
• to utilise and promote a range of technologies to communicate with customers
• establishing strong working relationships with key internal and external stakeholders to achieve positive results
• we offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day
• creating business cases
• our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide
• preparing, managing, and monitoring the gas and heating budget and attending budget review meetings
• developing and maintaining effective relations with the Housing Ombudsman Service as single point of contact
• project and contract management
• we have a fantastic opportunity for someone to join us in the position of Fleet Manager in Camden, London
• budget management to monitor expenditure, forward investment planning, meeting income targets, identifying overspends and taking corrective action
• monitoring the development pipeline, sales forecast and key milestones to pre-empt the resource required to successfully undertake the aftercare service
• establishing effective reporting/monitoring to ensure all complaints are logged and responded to in line with procedure
• we’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision
• achieving all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction
• supporting Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels
• to achieve all personal or business objectives, measures or targets, service level agreements and quality standards to maximise customer satisfaction
• effectively quality monitoring, ensuring the business is producing complete and effective responses aligned to the Dispute Resolution Principles
• housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision
• this role will be central to supporting the amalgamation of fleet for colleagues Tupe transferring into One Housing
• assessing and resolving a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience
• assessing the performance of assets based on a range of indicators that will deliver a more strategic overview of the financial, sustainable and social value
• to assess and resolve a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience
• what you will need to succeed
• investigating complaints and expressions of dissatisfaction with the service, analysing and capturing lessons learnt
• managing information so that systems are up to date
• taking responsibility for decisions that may have wider implications for the business whilst protecting the brand
• line management responsibilities
• the team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers
• being responsible for dealing with any queries from residents on a particular neighbourhood area from all leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre
• using SHAPE as the tool to establish an agreed set of asset performance metrics with the wider development, housing, finance and property directorates
• conducting analysis of vehicle status and make recommendations for timely replacement, including type of vehicles, spares etc. in order to improve cost-efficiency
• delivering Home Demonstrations that enable residents to live well in their homes, conveying practical and technical information
• ensuring a customer care ethos is at the heart of the complaints process
• being responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background, and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking long to resolve
• monitoring performance to achieve agreed KPIs and objectives
• ensuring safe working practises are adhered to and works are delivered on time, in budget and to a high standard meeting statutory, regulatory and policy requirements
• develop and implement clear strategies to maximise income through fund raising activities and events, grant applications and donations to support all areas of social value activities
• acting as the main point of contact for information on schemes for residents, contractors and colleagues post Practical Completion to provide a full aftercare service
• be responsible to completely resolve queries, liaising with other teams in a seamless fashion in the background, and making sure any decisions on complex matters are quickly obtained to enhance the customer experience and avoid out of the ordinary queries taking long to resolve
• reviewing current needs and identify new systems and process to ensure a better utilisation of the fleet and provide value for money
• ensuring that the roll out of super-fast broadband is available to our residents and working with cable providers and telecommunications consultants to devise a programme of works to fully fibre our blocks
• reporting on the performance of the aftercare programme including, but not limited to, quality of service, trends, performance of consultants and contractors
• developing and supporting strategies, working procedures and staff training modules in order to achieve transparency, fair handling and better outcomes
• working closely with the operations team to find ways to reduce downtime due to repairs or lack of routine maintenance
• location: Hybrid role, home and office based at Atelier House, Camden with some travel to different sites across London
• using necessary business systems in an appropriate way to record information relating to all interactions in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers
• management of the One Housing and Riverside Foundation Communities and Livelihoods funding and overseeing delivery and reporting of projects and outcomes to the relevant Boards
• ensuring that all designs meet with OHG approval and suitable wayleave agreements are in place. As well as ensuring all third-party consents, method statements and risk assessments are completed
• set up and maintain aftercare performance KPIs and monitor quality of services to residents, trends in aftercare and defect issues and the performance of our consultants & contractor
• to use necessary business systems in an appropriate way to record information relating to all interactions in accordance with established processes, procedures and policies to ensure accuracy of information and efficiency when dealing with customers
• hours: 28 hours per week across 4 days
• carrying out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager
• this role is responsible for ensuring One Housing Group’s vehicle fleet is managed and maintained in such a manner as to support operations in the most efficient way possible and ensuring compliance with H&S and procurement process
• hours: 35 hours per week
• we are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive
• ensuring data is captured and managed accurately, produce management reports and ensure that all statutory, regulatory and policy requirements are complied with always
• to carry out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager
• providing recommendations for lowering vehicle-operating expenses and reduce idle time of vehicles and work closely with the operations team to find ways to reduce downtime due to repairs or lack of routine maintenance
• overseeing payments and provide budget information. Respond to, and track, informal and formal complaints, and resolutions, providing a fully researched response to prevent further escalation. Appointment management
• working in collaboration with finance on budget plans, and helping to implement policies and procedures to help with better identification of costs
• to work in a collaboratively and supportive way with internal colleagues, partners and other stakeholders to ensure the best possible experience is delivered for our customers
• we are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly
• to ensure customers can influence our services by passing feedback and making suggestions on how our processes, procedures and policies can be amended to provide a better customer experience

Earnings for position manager

Current offers for the position:

Responsibility

• our Mental Health team is friendly and we love what we do
• we are passionate about the high-quality support we provide
• join our Mental Health team as a Specialist Deputy Team Manager
  Show more +44
• to provide clinical input for the staff and customers as directed by the service specification and the needs of the service
• assisting the manager to work within and monitor the service budget against management accounts
• delivering 24-hours personalised residential, nursing and dementia care
• working in Mental Health can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter
• providing support and advice to staff with their day-to-day work and manage performance issues when and if they arise
• ensuring that all the work carried out by the service meets Health and Safety requirements
• assisting in ensuring regular team meetings are held and staff are informed about the organisation’s strategic goals
• working as a Mental Health Deputy Team Manager is not only varied and interesting, it's incredibly rewarding
• assisting the manager in ensuring regular team meetings are held and staff are informed about the organisation’s strategic goals
• we are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs
• holding day to day responsibility for rota cover and staff deployment
• recruit, support and supervise staff, setting and demanding professional standards of working
• assisting the manager in holding day to day responsibility for deployment of staff and maintaining the rota and caseloads
• working closely with the General Manager in the day-to-day running of the home
• ensuring that all staff receive appropriate induction, training, and development opportunities
• participating in the training of staff as required
• performance management including setting targets, monitoring, and taking action to address any performance issues
• the role
• what you will need to succeed
• performance management including setting targets, monitoring and taking action to address any performance issues
• we offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to peoples’ lives, each and every day
• facilitating and encourage effective customer participation, consultation, and feedback within the service
• we have a fantastic opportunity for someone to join us in the position of Specialist Deputy Team Manager
• ensuring that staff adhere to all policies and procedures
• working closely with the General Manager in the day to day running of the home, delivering 24 hour personalised residential, nursing and dementia care
• positive and friendly
• monitoring service provision on a regular basis and assist the manager in ensuring that all service audit improvement action is completed
• to ensure the delivery of a high quality supported service for customers with mental health and complex needs which reflects best practice and adheres to all relevant legislation and performance standards
• participating in the management on call rota
• help to inspire and lead a team of passionate, committed and skilled care professionals and support them to become the very best they can be day after day
• helping inspire and lead a team of passionate, committed and skilled care professionals and support them to become the very best they can
• where required oversee a caseload of customers
• to provide in house training to staff in personal areas of expertise i.e. counselling, nursing, social work, drug and alcohol specialist, etc
• work to ensure that exceptional care and support is at the heart of everything we do so that we can ensure we are enabling our residents to live happy and fulfilling lives within a warm and welcoming environment
• becoming a beacon of the Baycroft brand, working to ensure that exceptional care and support is at the heart of everything we do
• carrying out regular audits of service provision including health and safety
• as part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home
• if this sounds like the job for you, apply now or give us a call on 0333 240 8567 for more information
• to deputise for the Team Manager during periods of absence and to provide management cover outside of core hours, as determined by the Team Manager
• we’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision
• we are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly
• we are looking for someone who believes in working together as part of a team, who shares our values and who is
• ensuring staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers. Facilitate and encourage effective customer participation, consultation and feedback within the service
• please note: this role will require an enhanced DBS and proof of eligibility to work in the UK

Earnings for position deputy manager

Current offers for the position:

Responsibility

• providing line management, supervision and appraisal to support staff within the service
• providing line management, supervision and appraisal to the floating support staff
• ensuring regular team meetings are held and staff are informed about the organisation’s strategic goals
  Show more +52
• be responsible for the financial management of the service which includes setting and controlling the business budget
• providing leadership and line management, supervision, appraisal and training to designated support staff
• provide support and advice to staff with their day to day work and manage performance issues when and if they arise
• be responsible for the financial management of the service which includes setting and controlling the business budget
• holding day to day responsibility for rota cover and staff deployment
• providing line management, supervision and appraisal to Team Managers within the service
• ensure regular team meetings are held and staff are informed about the organisation’s strategic goals
• providing line management, supervision and appraisal to Team Managers within the services
• participating in the management on call rota
• providing ad hoc support either with customers, tasks or staff support under a challenging/crisis situation
• hold day to day responsibility for rota cover and staff deployment
• ensuring that all staff receive appropriate induction, training and development opportunities
• carrying out regular audits of service provision and cross service
• participating in organisational projects such as training, reflective case management or peer support groups
• ensure that all staff receive appropriate induction, training and development opportunities
• performance management including setting targets, monitoring and addressing any performance issues of the team and regular reporting to the Directors
• participating in the training of staff as required
• ensuring effective customer participation, consultation and feedback within individual services
• carrying out assessment to identify and prioritize needs
• develop and maintain positive links with local statutory and independent sector services
• performance management including setting targets, monitoring and taking action to address any performance issues
• ensuring regular team meetings are held and Managers and staff are informed about the organisation’s strategic goals
• developing and maintaining positive links with key stakeholders
• facilitating and encourage effective customer participation, consultation and feedback within the service
• ensure the implementation of the support database and that appropriate records are kept
• managing and motivating the Team Managers and Support Officers to deliver the service contract in a sustainable and efficient manner, delegating effectively where appropriate
• taking the management lead in offering a broad range of support and reflective practice to people with mental health and complex needs
• supervise a mixed staff team and ensure the delivery of a high-quality service to complex needs young peoples supported living home in Islington
• what you will need succeed
• actively participating in helping to create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• ensuring that staff adhere to all policies and procedures
• participate in the management on call rota
• leading a small team responsible for ensuring the effective delivery of support to 29 customers within Clarence House. You will also manage the Team Manager for the Prevention service based within the Clarence building ensuring the effective delivery of floating support services to 160 people at any one time
• ensuring that the services comply with Health and Safety requirements
• ensuring voids are minimised and the service is accessible and available to all that need it
• developing and maintain positive links with local statutory and independent sector services
• carry out regular audits of service provision including; health and safety
• undertaking group & one to one interventions with clients of a specialist nature
• ensuring that your own work and that of the services contributes to the departmental, and corporate plans
• facilitate and encourage effective customer participation, consultation and feedback within the service
• performance management including setting targets, monitoring and taking action to address any performance issues of the team and regular reporting to the Directors
• what you will need to succeed
• carrying out regular audits of service provision including; health and safety
• carrying out regular audits of service provision
• ensure contract compliance, monitoring and service satisfaction
• ensuring staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers
• ensuring contract compliance, monitoring and service satisfaction
• ability to promote customer involvement, choice and diversity
• ensuring that residents are supported to sustain their tenancies through effective management of their rent and accommodation charges, safeguarding their accommodation and preparing them for independent living
• working within and monitor the service budget against management accounts
• be proficient on electronic recording systems
• actively promote the service to internal and external stakeholders

Earnings for position team manager

Current offers for the position: