creating travel bookings for Lush Employees UK and beyond
supporting the Travel Manager in Monthly reporting
out of hours service
ensure compliance of our travelers in best practice and budgetary control
ensuring safe travel arrangements for our colleagues
preparing tickets and itineraries for dispatch to travelers and keeping traveler records up to date
relocations, airport transfers, visa applications and day to day travel agency practice
some flexible working to provide evening & weekend cover as needed
Trade
hospitality & Tourism
Hospitality & Tourism
Requirements
an essential requirement for this role to have a minimum of 2 years in either retail or business travel
first class customer service skills
ability to work in a team environment and with other departments and Managers
good organisational skills
ability to prioritise your workload, take direction and work well under pressure
be flexible and keen to work in a different type of organisation
have excellent communication skills and be a strong team player
bags of initiative and attention to detail and a passion for all things travel
cleaner - part-time
Responsibility
clean and tidy offices including meeting rooms, working areas, kitchens, communal areas and restrooms
deep cleaning
you will be expected to look after one building with the flexibility of covering sickness and holiday at other buildings
follow all health and safety regulations
Requirements
previous experience in a similar role would be ideal
A passion for cleaning and great customer service
an outgoing and friendly personality with a positive, can-do attitude
possess the ability to prioritise tasks and manage your own time and workload
initiative
finance manager
Requirements
qualified accountant ACA/ACCA/CIMA or equivalent
experience in high volume, vertically integrated retail and digital operations including manufacturing environments
managerial background and experience working within a retail finance team
experience with retail ERP systems and a passion for technology-driven process improvement
experience in commentary writing and the ability to effectively communicate finance to non-finance people
ability to build relationships quickly and work collaboratively with people across the business
willingness to travel abroad
foreign languages are helpful but not essential
Responsibility
support with the coordination and review of quarterly forecast submissions alongside the Retail, Digital, and Brand Finance Business Partners
assist and provide guidance to the local Financial Controllers on recruitment, pay, and performance management
market-by-market review of group management accounts including P&L, balance sheet, and cash flow. This will include the monthly actuals, changes to the forecast, and also a thorough review of market commentaries to ensure quality and accuracy
guide and encourage the local finance teams to adopt the UK best practice model for finance business partnering and operational support
preparation of a monthly finance commentary to cover the consolidated European P&L. This would explain key variances in sales and profitability and provide a wealth of market-level insight for the Group FD
support the Group Tax and Audit Managers in all aspects
work closely with the local finance teams and provide coaching where necessary to improve the accuracy and timeliness of all management reporting
act as a consultant and ensure that best practice is adopted in all markets. Areas of focus include the efficiency of key financial processes and working towards a finance transformation by leveraging systems, technology, and automation
pa
Responsibility
ensuring all aspects of the administration, planning and coordination of work streams is managed effectively and efficiently
this role incorporates a combination of traditional PA responsibilities as well as the opportunity to manage a variety of projects from events, operational projects and research projects
to provide effective and efficient high-level executive support including the prioritisation of work, diary management, email and meetings management and communication, document and report production, quality assurance and governance
manage ad-hoc requests
day-to-day diary/email management for the Director
liaise internally and externally on Karl’s behalf
Requirements
highly organised, confident and self-motivated
strong administrator
excellent attention to detail
adaptable and dependable
positive ‘can-do’, solution-focused attitude
able to work and make decisions using own initiative
people Management Experience
outstanding written and verbal communication skills
sales assistant
Language
english
Responsibility
greet customers warmly and create a welcoming store environment
providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
welcome customers with a friendly smile and cultivate a warm and inviting atmosphere in our store
you must have at least 4 days available as flexibility to work around current shifts and upcmoing seasonal expectations is essential
responsible for delivering 5* customer service to paying customers at The Shampoo Bar
create a welcoming store environment and offer memorable experiences for customers
engage with customers to understand their needs, provide personalized recommendations, offer immersive on the skin product demonstrations and services
engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations
Requirements
experience with hair styling on Afro textured hair as well as other hair types is essential
our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable
as a Sales Assistant, your role is to bring kindness and warmth to every customer interaction
can achieve multiple looks through protective styling, such as; bantu knots, cane rows, two strand twists, flat twists, cornrows, braids, etc
as a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction
showcase your passion for delivering incredible 5-star customer service, and radiate enthusiasm and positivity into every customer interaction
experience in working with paying customers in a salon environment is desirable but not essential
you will be hosting our fantastic parties to customers of all ages ensuring a unique and tailored experience
receptionist
Responsibility
inbound & Outbound customer service enquiries via telephone
warmly greet and welcome clients to the salon
warmly check-out customers and re-book their appointments
host and validate our customers throughout their experience with us
answering calls, emails, voicemails and social media enquiries from potential clients and conducting treatment confirmation calls
manage client appointments and bookings, ensuring smooth and efficient scheduling for optimal bookings
relaying key messages to Therapists where appropriate, and using your own knowledge and initiative to manage standard questions
answer phone calls and emails, responding to client inquiries in a timely and professional manner
Requirements
experience in a fast-paced hair salon role, ideally as receptionist or FOH
exceptional communication skills
experience working within Lush and aware of our hair products is desirable but not essential
our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable
excellent communication and interpersonal skills
as a Supervisor, you play a vital role in bringing this to life
strong organisational and time-management skills
ability to handle multiple tasks and prioritise effectively in a fast-paced environment
purchase ledger
Responsibility
checking and accurately recording invoices in Quadient
process all AP invoices monthly for sales and admin & PO via ABBYY
preparation of rent payment runs twice monthly
keeping supplier accounts up to date, including sending payment remits as required, reconciliation of supplier statements and answering any queries
reconciling AP statements and ensuring good housekeeping of AP accounts
reconciling AP statements, ensuring good housekeeping of AP accounts
administration of rates invoices and posting of payments including setting up Direct Debits
preparing weekly payment runs
Requirements
culturally, someone who is interested in Lush and our ethics
2-3 years experience in a finance role and working in a team
super sharp and switched on – flexible, friendly and up for any challenge
experience working for a manufacturing company and a good understanding of 3-way match processing
attention to detail, flexible and friendly
hands-on and enthusiastic, great communication skills and a ‘can do’ attitude
experience with systems including Therefore, QAD, ABBYY, Xero and Google Suite would be advantageous
relevant purchase ledger experience is desirable
engineer
Responsibility
develop Next.js web dashboards, portals and experiences to support our retail, digital and manufacturing teams
deep understanding of i18n processes and approaches
write clear, maintainable code that will scale across projects and distributed development teams
present detailed analysis and support proposals to implement environmental improvements
collaborate directly with non-technical stakeholders to translate business problems into practical digital tools
collaborate with engineers, QAs, designers, and partners to solve interesting and challenging problems for delivering scalable technology worldwide
liaise with all internal and external stakeholders for environmental engineering projects ensuring compliance and best practice is delivered
write clean, maintainable TypeScript code that balances speed of delivery with long-term maintainability
Salary
salary
Requirements
minimum of 2 years of professional development experince
experience with Python is a must, any additional experience with languages such as PHP and TypeScript would be a bonus
A strong passion for sustainability
strong proficiency in React Native
are able to translate product or business requirements into technological initiatives
understanding of climate related goals and experience of working towards net zero in a relevant sector
experience with Next.js and modern React
knowledge of GHG Protocol Corporate standard and ISO standard, specifically ISO 14064 would be advantageous
manager
Responsibility
oversee the daily operations of the salon, ensuring smooth and efficient workflow
support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience
lead, manage, and inspire a team of stylists and other salon staff
assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership
provide ongoing training and development opportunities for the team
leading a management team to help you achieve the store's top-box goals
leading the Spa team to help you achieve the store's top-box goals
manage client appointments and bookings
Salary
salary
Requirements
minimum SVQ/NVQ Level 3 in Hairdressing or equivalent
our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day
minimum 5 years experience in management within a salon
A Store Manager is at the helm of this and should be motivated by this
proven leadership and management skills with the ability to inspire and motivate a team
strong business acumen with experience in financial management, including budgeting and forecasting
excellent communication and interpersonal skills to build strong relationships with clients and team members
A passion for providing exceptional customer service and creating a welcoming salon environment
hair stylist
Responsibility
delivering 5* customer service to all clients and customers who come to the Shampoo Bar
responsible for delivering a styling service, executing it to a high standard based on the desire of the client
educate the client in what they need to create the style and effect at home
being part of shop floor sales team when clients are not booked into Shampoo Bar and converting customers into walk-in clients
you would be expected to maintain standards of both personal and workspace presentation, cleanliness and hygiene
be an incredible representation ‘The Shampoo Bar’ brand and Lush hair product line
assist retail sales and have 5* consultations with clients and customers on the shop floor area when not with clients
support shops & attend events to promote new hair care product or service launches
Requirements
minimum SVQ/NVQ Level 2 in Hairdressing
must have a relevant qualification and experience in hairdressing
minimum 3 years experience with running a column, or able to demonstrate why you should be considered
experienced in working with paying customers either in a salon environment or through freelance work
to have an established client base local to Brighton is beneficial but not essential
able to present up-to-date skills and techniques
you should be passionate about hair and customer service
have a developed high level skill set in all areas across the cutting sector, passionate in hair cutting and styling
Changes in earnings for the position sales assistant
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position supervisor
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position manager
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position store manager
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position spa therapist
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position massage therapist
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position purchase ledger
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position receptionist
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position warehouse operative
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position compliance officer
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position hair stylist
0300 £600 £900 £1.2K £1.5K £1.8K £
0300 £600 £900 £1.2K £1.5K £1.8K £
2K £
2024
1.9K £
2025
Changes in earnings for the position management accountant