Salary for support engineer

Average salary

2400 £

Basic salary 500 £
Maximum Wage 4000 £
500 £
Lowest
2250 £
Average
4000 £
Highest

support engineer - How much money do you make working at this position?

The average salary for the support engineer position is 2400 £

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Companies with the highest earnings in position Support engineer
12700 £
S-SA DIGITAL RECRUITMENT
Based on 3 job offers
 12055 £
8000 £
VERTUS PARTNERS
Based on 2 job offers
 8000 £
7920 £
MCGREGOR BOYALL CONSULTING
Based on 10 job offers
 7667 £
TRIUMPH CONSULTANTS
Based on 6 job offers
 5704 £
DYNAMIC SEARCH SOLUTIONS
Based on 3 job offers
 5500 £
5416 £
5416 £

Salary in companies

BANGURA SOLUTIONS 12700 £
500 £ 12700 £
S-SA DIGITAL RECRUITMENT 12055 £
500 £ 12700 £
EAMES CONSULTING 8000 £
500 £ 12700 £
VERTUS PARTNERS 8000 £
500 £ 12700 £
HARVEY NASH 7920 £
500 £ 12700 £
MCGREGOR BOYALL CONSULTING 7667 £
500 £ 12700 £
TRIUMPH CONSULTANTS 5704 £
500 £ 12700 £
DYNAMIC SEARCH SOLUTIONS 5500 £
500 £ 12700 £
SIGMA RECRUITMENT 5416 £
500 £ 12700 £
TWINSTREAM 5416 £
500 £ 12700 £

Comment on the job position of support engineer

Benefits

  • laptop

Requirements

  • technical Support
  • 1st Line
  • based in Swinton Manchester this is a Remote first role with office interaction 1 day a week)
  • visit the JobsAware website for information and free expert advice for safer work
  • report this job
  • experience of technical support across a demanding user base in another financial services firm
  • ability to read and write SQL queries
  • clear and concise communication skills
  • experience using C#, or an understanding of it. You do not have to have been a developer previously
  • the company are operating a hybrid way of working
  • they have a strong bonus culture and very little red tape or bureaucracy, giving people the chance to implement change easily
  • previous experience supporting Front Office applications ideally across FX and Fixed Income
  • experience supporting BAU projects
  • this is a PAYE contract via an Umbrella company
  • you will be expected to work in the office three days a week, with the option to work two days a week from home
  • provide high-level support on trading platforms built in both Windows and Linux environments
  • second line support experience for SaaS applications, including system configuration decisions
  • experience of data structures/flows, and using APIs
  • experience of supporting LearnUpon, or a similar SaaS service, ideally in the HR sector
  • application development skills are essential to this role

Responsibility

  • provide technical support to customers in a fast-paced environment, resolving issues remotely and on-site
  • ensure that logged jobs are reviewed and escalated to provide the highest level of service
  • follow change management processes and adhere to Service Level Agreements
  • manage and resolve issues related to Windows 10 Administration and Support and Office 365 Administration and Support
  • work with ticketing systems to document and track issues and resolutions
  • maintain excellent customer service and satisfaction by responding promptly to customer inquiries and concerns
  • provide floorwalking support to ensure that customers receive prompt and efficient technical support
  • troubleshoot and resolve complex technical issues related to O365, VMware, Hyper V, Watchguard, Microsoft Server OS, TCP/IP Networking, N-able RMM, Backup Solutions, and Active Directory
  • this is an urgent role, so please respond asap with an updated copy of your CV
  • eames Consulting is acting as an Employment Business in relation to this vacancy
  • must have a strong level of experience supporting different Tibco and ESB estates, including the TIBCO Integration product suite, such as ActiveMatrix BusinessWorks, Enterprise Message Service, API Exchange Gateway, ActiveSpaces Enterprise Edition, ActiveMatrix Policy Director and ActiveMatrix Lifecycle Governance
  • championing the systems across the organisations including helping the users use the systems correctly
  • documenting any resolutions with the user as well as training them to reduce issues
  • establishing relationships with user base, including senior stakeholders
  • help with QA for application and process onboarding
  • provide out of hours support as part of a rota
  • work closely with the Development teams so that you gain knowledge to help with testing bug fixes and enhancements to the systems
  • second/third line support , analysis and decision making for product configuration, and high-level system configuration
  • become an expert on related data structures and data flows and must have the skills to triage the API and SSO integrations and work with our in-house integration/SSO teams and vendor on any changes needed
  • be a Service Operations Manager for one or more HR SaaS services, leading on technical roadmap and vendor/business relationship management and will assist on agreeing service wrap

Current offers for the position

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Essendon

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GEARSET
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Cambridge

OCEAN INFINITY
Technology Support Engineer

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