Salary for customer service officer

Average salary

1900 £

Basic salary 1400 £
Maximum Wage 2600 £
1400 £
Lowest
2000 £
Average
2600 £
Highest

customer service officer - How much money do you make working at this position?

The average salary for the customer service officer position is 1900 £

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Companies with the highest earnings in position Customer service officer
SGN
Based on 2 job offers
 2938 £
2825 £
2560 £
LONDON BOROUGH OF JAM
27 reviews
Based on 2 job offers
 2541 £
2500 £
GORDON YATES
Based on 8 job offers
 2416 £
ADECCO UK
Based on 7 job offers
 2400 £
LONDON OF LONDON
6 reviews
Based on 2 job offers
 2380 £
2321 £
2249 £

Salary in companies

SGN 2938 £
1400 £ 2938 £
BRUNEL UNIVERSITY ENTERPRISES 2825 £
1400 £ 2938 £
NOVAX RECRUITMENT 2560 £
1400 £ 2938 £
LONDON BOROUGH OF JAM 2541 £
1400 £ 2938 £
BUCKDEN PARTNERS 2500 £
1400 £ 2938 £
GORDON YATES 2416 £
1400 £ 2938 £
ADECCO UK 2400 £
1400 £ 2938 £
LONDON OF LONDON 2380 £
1400 £ 2938 £
ST ALBANS CITY & DISTRICT ESTATES 2321 £
1400 £ 2938 £
LLOYDS BANKING GROUP PLC 2249 £
1400 £ 2938 £

Comment on the job position of customer service officer

Requirements

  • customer Service
  • finance
  • legal
  • policy
  • property
  • broad customer service experience within a regulated industry, banking, financial services or legal is essential
  • you must be able to liaise effectively with customers over the telephone, handling an array of queries, questions & complaints
  • previous support experience within a property lending function is highly desirable
  • excellent communicators who will give clear and concise advice to customers
  • good listeners who will be empathetic when helping customers facing challenging personal circumstances
  • people with good attitude and are willing to learn
  • quick learners who will be motivated and think innovatively to find solutions for their customers' housing problems
  • able to maintain composure and deliver a professional service when customers become difficult, abusive, or distressed
  • strong customer service orientation as well as excellent communication skills
  • able to work effectively in a team and independently
  • organisational skills with a systematic and methodical approach to work
  • ability to maintain, update and interrogate computerised records, quickly and accurately

Responsibility

  • handling SharePoint enquiries, actioning and maintaining tickets
  • supervising daily the Logistics Customer Service Officers tasks
  • return stock management
  • maintain confidentiality and observe data protection guidelines
  • min/Max stock management
  • camden
  • £16 per hour
  • full time Contract
  • to work seamlessly across a number of customer service access channels - telephone, face-to- face, processing, correspondence and internet
  • experience and skills required
  • previous experience in a call centre/contact centre
  • novax Recruitment is actively seeking a Customer Service Officer based in Camden. This is on a contract basis working full time hours
  • previous experience working in a public sector environment
  • provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of service areas
  • good working knowledge of MS Officer
  • as part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focused service and achieving set access targets and ongoing improvements to the customer experience
  • ability to deal with pressure and a fast paced setting, working to KPI's
  • strong oral and written communication skills
  • streamline enquiries, referrals and overall service delivery by interpreting the needs of the customer and applying the most efficient resolution by integrating service access options where possible and achieving set access targets
  • communicate with the appropriate stakeholders to maintain and a safe & secure environment

Current offers for the position

THE CO-OPERATIVE BANK HOLDINGS
Customer Service Officer - Newport

Newport

UNITED KINGDOM REJUVENATION CENTRE
Mandarin/English Customer Service Officer- Manchester

Manchester

OFFICE @ HOME
Resolution Centre Customer Service Officer, Evenings and Weekends

Liverpool

NORTH YORKSHIRE
Customer Service Officer, Northallerton

Northallerton

MITIE
Customer Service Officer

London

THE CO-OPERATIVE BANK HOLDINGS
Customer Service Officer - Derby

Derby