Salary for customer service officer

Average salary

1900 £

Basic salary	1400 £
Maximum Wage	2600 £

1400 £
Lowest

2000 £
Average

2600 £
Highest

customer service officer - How much money do you make working at this position?

The average salary for the customer service officer position is 1900 £

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SGN Based on 2 job offers	2938 £
BRUNEL UNIVERSITY ENTERPRISES	2825 £
NOVAX RECRUITMENT	2560 £
LONDON BOROUGH OF JAM Based on 2 job offers	2541 £
BUCKDEN PARTNERS	2500 £
GORDON YATES Based on 8 job offers	2416 £
ADECCO UK Based on 7 job offers	2400 £
LONDON OF LONDON Based on 2 job offers	2380 £
OFFICE @ HOME Based on 3 job offers	2333 £
ST ALBANS CITY & DISTRICT ESTATES	2321 £

Salary in companies

SGN	2938 £	1400 £ 2938 £
BRUNEL UNIVERSITY ENTERPRISES	2825 £	1400 £ 2938 £
NOVAX RECRUITMENT	2560 £	1400 £ 2938 £
LONDON BOROUGH OF JAM	2541 £	1400 £ 2938 £
BUCKDEN PARTNERS	2500 £	1400 £ 2938 £
GORDON YATES	2416 £	1400 £ 2938 £
ADECCO UK	2400 £	1400 £ 2938 £
LONDON OF LONDON	2380 £	1400 £ 2938 £
OFFICE @ HOME	2333 £	1400 £ 2938 £
ST ALBANS CITY & DISTRICT ESTATES	2321 £	1400 £ 2938 £

Comment on the job position of customer service officer

Benefits

laptop

Requirements

customer Service
finance
legal
policy
property
broad customer service experience within a regulated industry, banking, financial services or legal is essential
you must be able to liaise effectively with customers over the telephone, handling an array of queries, questions & complaints
previous support experience within a property lending function is highly desirable
excellent communicators who will give clear and concise advice to customers
good listeners who will be empathetic when helping customers facing challenging personal circumstances
people with good attitude and are willing to learn
quick learners who will be motivated and think innovatively to find solutions for their customers' housing problems
able to maintain composure and deliver a professional service when customers become difficult, abusive, or distressed
strong customer service orientation as well as excellent communication skills
able to work effectively in a team and independently
organisational skills with a systematic and methodical approach to work
ability to maintain, update and interrogate computerised records, quickly and accurately
contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
experience of working in a fast-paced inbound customer telephony unit

Responsibility

handling SharePoint enquiries, actioning and maintaining tickets
supervising daily the Logistics Customer Service Officers tasks
return stock management
maintain confidentiality and observe data protection guidelines
min/Max stock management
camden
£16 per hour
full time Contract
to work seamlessly across a number of customer service access channels - telephone, face-to- face, processing, correspondence and internet
experience and skills required
previous experience in a call centre/contact centre
novax Recruitment is actively seeking a Customer Service Officer based in Camden. This is on a contract basis working full time hours
previous experience working in a public sector environment
provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of service areas
good working knowledge of MS Officer
as part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focused service and achieving set access targets and ongoing improvements to the customer experience
ability to deal with pressure and a fast paced setting, working to KPI's
strong oral and written communication skills
streamline enquiries, referrals and overall service delivery by interpreting the needs of the customer and applying the most efficient resolution by integrating service access options where possible and achieving set access targets
communicate with the appropriate stakeholders to maintain and a safe & secure environment

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