Salary for collections advisor

1900 £

Basic salary	1600 £
Maximum Wage	2300 £

1600 £
Lowest

1950 £
Average

2300 £
Highest

collections advisor - How much money do you make working at this position?

The average salary for the collections advisor position is 1900 £

mortgage adviser / mortgage advisor	2900 £
personal tax senior	3100 £
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bank manager	3500 £
cost accountant	3600 £
payroller	2300 £
insurance loss adjuster	2700 £
mortgage & protection adviser	3600 £
money adviser	2200 £
commercial accountant	3700 £
purchase ledger manager	2800 £
financial adviser	3200 £
corporate tax senior	3400 £
purchase ledger administrator	1900 £
tax adviser	3200 £
company accountant	3400 £
commercial account handler	2400 £
tax senior	3000 £
interim management accountant	4100 £
mixed tax manager	4100 £

DSG FINANCIAL SERVICES	2583 £
BOND WILLIAMS Based on 2 job offers	2500 £
THE NICHE PARTNERSHIP Based on 2 job offers	2500 £
PARKSIDE RECRUITMENT Based on 3 job offers	2333 £
BNP PARIBAS SYNERGY Based on 9 job offers	2333 £
THE RECRUITMENT INDEX Based on 2 job offers	2320 £
TANDEM BANK Based on 6 job offers	2266 £
SF RECRUITMENT Based on 2 job offers	2240 £
HUNTRESS Based on 13 job offers	2175 £
MATCH RECRUITMENT	2166 £

collections|debt collection|arrears|customer service|forbearance|late payments
experience working with debt/arrear collections
understanding of forbearance and its process
excellent communication skills both written and verbal
strong negotiation skills
ability to problem solve and find improvements
my client would require you to go into the office 2 to 4 days a month based in Buckinghamshire
customer service skills
ability to empathise and actively listen to customers
credit control: 1 year
inbound
collections Advisor
sales
admin
case Management
customer service
payment plans
collections
outbound
credit control

support customers in financial difficulties
managing challenging conversations with customers and achieving an effective resolution/outcome autonomously
understand each customer's situation and ensure that the best possible outcome for the customer is achieved
agree suitable repayment plans where possible
handle customer enquiries, answering any questions and queries via various communication methods
you will work with a minimum of supervision handling all customer queries
adhere to, and embrace, the culture of the Consumer Duty, DPA and FCA regulations
provide support and comprehensive product / service information to customers
build positive relationships with customers
identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
undertake various daily tasks to support the Customer Care team
deal with inbound and outbound calls to customers regarding debt collection
ensure the best outcome has been decided by using negotiation tactics
create content that attracts all customers to use the service and content that re-engages with existing customers for repeat business
work alongside the underwriting department to ensure the business learns from the collections department
provide excellent customer service to ensure the right arrangement is found for each customer
collecting outstanding monies owed in the early arrears cases
managing a portfolio of customers
setting up payment terms
liaising with managers

VALDA ENERGY
Collections Advisor

Bicester

DSG FINANCIAL SERVICES
Collections Advisor / Customer Care

Stockport

BROOK STREET IT
Collections Advisor

Cardiff

BROOK STREET IT
Collections Advisor (Hybrid)

Manchester

BROOK STREET IT
Customer Collections Advisor

Manchester