Salary for collections advisor

Average salary

2000 £

Basic salary	1600 £
Maximum Wage	2500 £

1600 £
Lowest

2050 £
Average

2500 £
Highest

collections advisor - How much money do you make working at this position?

The average salary for the collections advisor position is 2000 £

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BNP PARIBAS SYNERGY	2666 £
DSG FINANCIAL SERVICES	2583 £
BOND WILLIAMS Based on 2 job offers	2500 £
THE NICHE PARTNERSHIP Based on 2 job offers	2500 £
TANDEM BANK	2416 £
PARKSIDE RECRUITMENT Based on 3 job offers	2333 £
THE RECRUITMENT INDEX Based on 2 job offers	2320 £
SF RECRUITMENT Based on 2 job offers	2240 £
IWOCA	2208 £
HUNTRESS Based on 13 job offers	2175 £

Salary in companies

BNP PARIBAS SYNERGY	2666 £	1600 £ 2666 £
DSG FINANCIAL SERVICES	2583 £	1600 £ 2666 £
BOND WILLIAMS	2500 £	1600 £ 2666 £
THE NICHE PARTNERSHIP	2500 £	1600 £ 2666 £
TANDEM BANK	2416 £	1600 £ 2666 £
PARKSIDE RECRUITMENT	2333 £	1600 £ 2666 £
THE RECRUITMENT INDEX	2320 £	1600 £ 2666 £
SF RECRUITMENT	2240 £	1600 £ 2666 £
IWOCA	2208 £	1600 £ 2666 £
HUNTRESS	2175 £	1600 £ 2666 £

Comment on the job position of collections advisor

Requirements

collections|debt collection|arrears|customer service|forbearance|late payments
experience working with debt/arrear collections
understanding of forbearance and its process
excellent communication skills both written and verbal
strong negotiation skills
ability to problem solve and find improvements
my client would require you to go into the office 2 to 4 days a month based in Buckinghamshire
credit control: 1 year
we look for people who are smart, humble, motivated and who are always looking to improve
inbound
collections Advisor
sales
admin
case Management
customer service
payment plans
collections
outbound
credit control
collections agent

Responsibility

be on hand to support members of the team with any complex calls and escalations
provide consistent training across the team with systems, processes and phone training
support with any interviews for new members of the team, as well as supporting with onboarding them
processing payments and direct debit instructions by email and over the phone
identifying vulnerable customers, and ensuring we put the right support in place
deal with escalated issues where required and manage complex scenarios
support customers in financial difficulties
managing challenging conversations with customers and achieving an effective resolution/outcome autonomously
understand each customer's situation and ensure that the best possible outcome for the customer is achieved
agree suitable repayment plans where possible
handle customer enquiries, answering any questions and queries via various communication methods
you will work with a minimum of supervision handling all customer queries
adhere to, and embrace, the culture of the Consumer Duty, DPA and FCA regulations
provide support and comprehensive product / service information to customers
build positive relationships with customers
identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
undertake various daily tasks to support the Customer Care team
deal with inbound and outbound calls to customers regarding debt collection
ensure the best outcome has been decided by using negotiation tactics
create content that attracts all customers to use the service and content that re-engages with existing customers for repeat business

Current offers for the position

IWOCA
Collections & Recoveries Advisor

Leeds

VALDA ENERGY
Collections Advisor

Bicester

BNP PARIBAS SYNERGY
Senior Collections Advisor

Swindon

VALDA ENERGY
Collections Advisor

Bicester

DSG FINANCIAL SERVICES
Collections Advisor / Customer Care

Stockport