Salary for collections advisor

Average salary


1900 £

Basic salary 1600 £
Maximum Wage 2300 £
1600 £
Lowest
1950 £
Average
2300 £
Highest

collections advisor - How much money do you make working at this position?

The average salary for the collections advisor position is 1900 £

Companies with the highest earnings in position Collections advisor
BOND WILLIAMS
Based on 2 job offers
2500 £
THE NICHE PARTNERSHIP
Based on 2 job offers
2500 £
PARKSIDE RECRUITMENT
Based on 3 job offers
2333 £
BNP PARIBAS SYNERGY
Based on 9 job offers
2333 £
THE RECRUITMENT INDEX
Based on 2 job offers
2320 £
TANDEM BANK
Based on 6 job offers
2266 £
SF RECRUITMENT
Based on 2 job offers
2240 £
HUNTRESS
Based on 13 job offers
2175 £
2166 £
2166 £

Salary in companies


BOND WILLIAMS 2500 £
1600 £ 2500 £
THE NICHE PARTNERSHIP 2500 £
1600 £ 2500 £
PARKSIDE RECRUITMENT 2333 £
1600 £ 2500 £
BNP PARIBAS SYNERGY 2333 £
1600 £ 2500 £
THE RECRUITMENT INDEX 2320 £
1600 £ 2500 £
TANDEM BANK 2266 £
1600 £ 2500 £
SF RECRUITMENT 2240 £
1600 £ 2500 £
HUNTRESS 2175 £
1600 £ 2500 £
MATCH RECRUITMENT 2166 £
1600 £ 2500 £
TIME RECRUITMENT 2166 £
1600 £ 2500 £

Comment on the job position of collections advisor

Benefits


  • holiday vouchers
  • mutual

Requirements


  • collections|debt collection|arrears|customer service|forbearance|late payments
  • experience working with debt/arrear collections
  • understanding of forbearance and its process
  • excellent communication skills both written and verbal
  • strong negotiation skills
  • ability to problem solve and find improvements
  • my client would require you to go into the office 2 to 4 days a month based in Buckinghamshire
  • customer service skills
  • ability to empathise and actively listen to customers
  • credit control: 1 year
  • inbound
  • collections Advisor
  • sales
  • admin
  • case Management
  • customer service
  • payment plans
  • collections
  • outbound
  • credit control

Responsibility


  • deal with inbound and outbound calls to customers regarding debt collection
  • ensure the best outcome has been decided by using negotiation tactics
  • create content that attracts all customers to use the service and content that re-engages with existing customers for repeat business
  • work alongside the underwriting department to ensure the business learns from the collections department
  • provide excellent customer service to ensure the right arrangement is found for each customer
  • collecting outstanding monies owed in the early arrears cases
  • managing a portfolio of customers
  • setting up payment terms
  • liaising with managers
  • create direct debit payment requests
  • preparation of arrears reports for management
  • customer Support Colleague
  • full time & Permanent
  • speaking with customers over the phone via both inbound and outbound calling
  • empathising and engaging with customers, getting them to tell their story and explain their situation
  • speaking with customers over the phone
  • offering positive solutions to customers with arrears
  • to deliver a professional and consistent level of customer service
  • to develop repayment plans that are sustainable for each customer’s needs
  • hybrid working in Solihull – a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Current offers for the position


BROOK STREET IT
Collections Advisor

Demonstrating a pro-active, inquisitive, and problem-solving nature to assist our customers in vulnerable and often complex situations.

Cardiff

BROOK STREET IT
Collections Advisor (Hybrid)

This position will involve dealing with vulnerable customers in financial difficulty by having open and honest conversations about how we can best help them.

Manchester

BROOK STREET IT
Customer Collections Advisor

Demonstrating a pro-active, inquisitive, and problem-solving nature to assist our customers in vulnerable and often complex situations.

Manchester

CCA RECRUITMENT
Customer Collections Advisor - No weekends!

Customer Collections AgentOffice based: Blythswood Square, Glasgow City CentreSalary: £10.90 per hour, plus earn up to £400 bonus per monthMonday to Friday: 35 hours per week, between 8am – 8pm No weekends!!Start Date: Monday 13th March 2023, full training will be providedCCA Recruitment are looking for experienced passionate individuals who have previous experience working in a customer service focused role, whether you come from contact centre or retail, we are looking for those who can demonstrate their customer focused behaviours where they can demonstrate this on throughout calls with customers and help to resolve their financial queries/issues.The roleYour sole purpose is to help support customers in financial difficulties and help them back to financial health as quickly as possible, you'll be there to help them find the right way forward and to help get them back on track. This could mean finding the best solution, providing the customer with the financial advice and helping the customer set up a repayment plan. You will speak with customers via telephone and emails, the focus will be finding the best outcome for each customer you speak too.In return, you will receive20 days Holidays + 8 bank holidaysSage Employee discounts (online discounts etc)Pension schemesCash Incentives runningProgression OpportunitiesDaily lunch providedIf you are interested in this fantastic opportunity with our client, get in touch with CCA Recruitment Group as interviews happening now!!No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, a

Glasgow

THE ONE UK GROUP
Collections Advisor

Location: Northampton Salary: £25000 - £27000 per annum per year Job Type:Permanent Posted 23 days ago Sector: Accountancy & Finance Recruitment Contact: Lawrence Hayward Contact Email: lhayward@theonegroup.co.uk Expiry Date: 01 October 2023 Job Ref: BBBH49601_1693574391 The Finance and Accountancy Division at the One Group is recruiting for a Collections Advisor on the behalf of a family-owned company based in Northampton. This is a fantastic opportunity for someone to join a new work family that look out for their own and really come together as a team to get the job done. On top of that, they reward their staff with social gatherings, trips away, supporting the community and much more! Being a Collections Advisor, you will be responsible for: Contacting customers / external business about their agreements and achieving a positive outcome. Making this role your own by taking lead for their voluntary termination process and being there every step of the way. Being a team player for the collections department when needed for any ongoing tasks. Interacting with customers to grasp their situations and attain favourable results and achieving resolution during the initial contact. Assist the collections department by managing inquiries from other divisions during peak workloads. To become successful at this role, you must show these relevant skills: Strong communication skills. Attentions to detail. Being confident in your role. Able to overcome object handling. To be able to work closely as part of a team. Work in a high volume/fast moving environment. For more information about the role or to see a full job description, please contact Lawrence Hayward at The ONE Group on or .

Northampton

THE ONE UK GROUP
Collections Advisor

Location: Northampton Salary: £25000 - £27000 per annum per year Job Type:Permanent Posted 14 days ago Sector: Accountancy & Finance Recruitment Contact: Lawrence Hayward Contact Email: lhayward@theonegroup.co.uk Expiry Date: 01 October 2023 Job Ref: BBBH49601_1693574391 The Finance and Accountancy Division at the One Group is recruiting for a Collections Advisor on the behalf of a family-owned company based in Northampton. This is a fantastic opportunity for someone to join a new work family that look out for their own and really come together as a team to get the job done. On top of that, they reward their staff with social gatherings, trips away, supporting the community and much more! Being a Collections Advisor, you will be responsible for: Contacting customers / external business about their agreements and achieving a positive outcome. Making this role your own by taking lead for their voluntary termination process and being there every step of the way. Being a team player for the collections department when needed for any ongoing tasks. Interacting with customers to grasp their situations and attain favourable results and achieving resolution during the initial contact. Assist the collections department by managing inquiries from other divisions during peak workloads. To become successful at this role, you must show these relevant skills: Strong communication skills. Attentions to detail. Being confident in your role. Able to overcome object handling. To be able to work closely as part of a team. Work in a high volume/fast moving environment. For more information about the role or to see a full job description, please contact Lawrence Hayward at The ONE Group on or .

Northampton

THE ONE UK GROUP
Collections Advisor

Location: Northampton Salary: £25000 - £27000 per annum per year Job Type:Permanent Posted 20 days ago Sector: Accountancy & Finance Recruitment Contact: Lawrence Hayward Contact Email: lhayward@theonegroup.co.uk Expiry Date: 01 October 2023 Job Ref: BBBH49601_1693574391 The Finance and Accountancy Division at the One Group is recruiting for a Collections Advisor on the behalf of a family-owned company based in Northampton. This is a fantastic opportunity for someone to join a new work family that look out for their own and really come together as a team to get the job done. On top of that, they reward their staff with social gatherings, trips away, supporting the community and much more! Being a Collections Advisor, you will be responsible for: Contacting customers / external business about their agreements and achieving a positive outcome. Making this role your own by taking lead for their voluntary termination process and being there every step of the way. Being a team player for the collections department when needed for any ongoing tasks. Interacting with customers to grasp their situations and attain favourable results and achieving resolution during the initial contact. Assist the collections department by managing inquiries from other divisions during peak workloads. To become successful at this role, you must show these relevant skills: Strong communication skills. Attentions to detail. Being confident in your role. Able to overcome object handling. To be able to work closely as part of a team. Work in a high volume/fast moving environment. For more information about the role or to see a full job description, please contact Lawrence Hayward at The ONE Group on or .

Northampton

THE ONE UK GROUP
Collections Advisor

Location: Northampton Salary: £25000 - £27000 per annum per year Job Type:Permanent Posted 15 days ago Sector: Accountancy & Finance Recruitment Contact: Lawrence Hayward Contact Email: lhayward@theonegroup.co.uk Expiry Date: 01 October 2023 Job Ref: BBBH49601_1693574391 The Finance and Accountancy Division at the One Group is recruiting for a Collections Advisor on the behalf of a family-owned company based in Northampton. This is a fantastic opportunity for someone to join a new work family that look out for their own and really come together as a team to get the job done. On top of that, they reward their staff with social gatherings, trips away, supporting the community and much more! Being a Collections Advisor, you will be responsible for: Contacting customers / external business about their agreements and achieving a positive outcome. Making this role your own by taking lead for their voluntary termination process and being there every step of the way. Being a team player for the collections department when needed for any ongoing tasks. Interacting with customers to grasp their situations and attain favourable results and achieving resolution during the initial contact. Assist the collections department by managing inquiries from other divisions during peak workloads. To become successful at this role, you must show these relevant skills: Strong communication skills. Attentions to detail. Being confident in your role. Able to overcome object handling. To be able to work closely as part of a team. Work in a high volume/fast moving environment. For more information about the role or to see a full job description, please contact Lawrence Hayward at The ONE Group on or .

Northampton