service coordinator
14 the last 257 days, recently 2023-07-30
Responsibility
- additional working days available
- carry out inspection and repair work to company/customer’s vehicles, to VOSA standards
- delivery of cost and service effective maintenance solutions to satisfy customer needs within Fraikin maintenance budgets and agreed customer service KPIs
Show more +52 - identify and escalate if any additional work is required
- ensure cost effective maintenance solutions are met on every occasion by checking history and warranty
- undertake regular communication to all Customers as work progresses through to completion
- ensure the work undertaken is completed in a timely manner and in accordance with instructions and customer SLAs
- challenge work where appropriate to ensure that all maintenance is carried out to cost and quality standards
- to maintain and distribute the customers dedicated spare fleet within set times
- ensure resources are used in a safe manner
- monitoring and reporting on customer VOR’s in order to proactively manage and minimise the downtime of customer assets
- job Title: Service Centre Coordinator
- we have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus
- to plan and schedule all events including ancillary equipment
- job Title: Service Centre Coordinator - Coventry
- adhere strictly to Health, Safety & Environmental guidelines
- location: Coventry
- liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur
- hours: 37.5 per week - Monday to Friday any shift from 6am to 6pm
- completion, in a detailed and appropriate manner, of all relevant paperwork
- to challenge all costs in line with Supplier Repairing Dealer agreements
- hours: 37.5 per week
- to ensure that all legal documentation is received and expedited accordingly
- hours: Saturday and Sunday 09:00am – 17:00pm minimum of 15 hours
- endeavour to reduce vehicle down time to a minimum
- monday to Friday – rotating shifts: 08:00am to 16:00pm and 09:00am to 17:00pm
- we value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen
- role
- to ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance
- carryout breakdown maintenance/repair work
- to identify and resolve any issues with appropriate suppliers in-line with Guidelines set out within the RDA
- challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible
- to challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible
- our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management
- to be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators
- identify issues with suppliers and resolve whilst maintaining and building an effective relationship
- we are currently recruiting for a Service Centre Coordinator to join our team based at our Head Office in Coventry
- it is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation
- liaise with the appropriate Technical Controller where satisfactory resolutions cannot be met
- make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc
- when a recharge is identified gain all necessary evidence and reports to allow the Coordinators to liaise with customer to obtain order numbers
- control of maintenance trends such as warranty, policy and component failure
- we are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together
- to ensure that either the external service provider or Fraikin attends the vehicle distress incident within agreed timescales
- liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur. • To ensure that all legal documentation is received and expedited accordingly
- to obtain any necessary credits from supplier / manufacture failures that have been identified
- to ensure that when authorising repairs the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed
- to plan and schedule specific Customer vehicle inspection and maintenance events including ancillary equipment on behalf of the Customer
- job Specific Responsibilities and Accountabilities
- adhoc Overtime
- to ensure that all scheduled events are carried out in line with legal and Customer O'License requirements
- at Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day
- come and join us
- to ensure that all scheduled events are carried out in line with legal and Customer O’License requirements
- when rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible
Requirements
- knowledge of repair times and parts cost
- knowledge of and a background from the commercial vehicle transport industry would be advantageous
- negotiating and communication skills at all levels
Show more +14 - good understanding of vehicle engineering and road transport law
- IT literate
- T literate
- I.T literate
- will work best on their own initiative and take pride in ensuring that work is seen through to completion
- to be flexible in attitude in providing solutions to problems
- able to interact confidently and build credibility with customers and suppliers
- previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/Contract Hire/Fleet Management vehicles with third party suppliers
- able to interact confidently with customers, suppliers, be a team player, and build credibility with same
- A team player
- the job holder will have previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers
- reward Package
- knowledge of the motor trade in service or parts would be an advantage
- time served as workshop controller or administrator with an extensive knowledge of maintenance standards for LGV vehicles would be an advantage
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