office manager
4 the last 199 days, recently 2024-01-07
Responsibility
- company Description
- we are far more than a worldwide leader
- we welcome you as you are and you can find a job and brand that matches your personality
Show more +50 - within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations
- ensure that guests' have a smooth running stay at the hotel
- manage and motivate front office & breakfast teams in order to provide high quality services for guests
- position Overview
- reporting to the General Manager you will be responsible for developing and leading the Front Office Team
- ensures that guests' have a smooth running stay at the hotel
- effective management of the day to day operations of the Front Office team
- ensure the accounts are correct and admin processes run smoothly
- fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf
- lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
- manages and motivates front office teams in order to provide high quality services for guests
- drive a whole hotel approach of recognition, reward and recruitment for our loyalty program
- our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility
- ensures the department meets its quantitative and qualitative targets
- handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- with multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property
- "Why work for Accor?
- communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information
- increases revenue through his/her sales efforts and by managing rooms revenue effectively
- we support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities
- as an Assistant Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure
- assume total accountability for the day to day operations within the Front Desk and Switchboard operations
- implements brand and Group projects and identity features carry out Duty Management shifts accordingly DM ROTA and business needs
- awareness of room status and also the competitors’ status
- accountable Duties
- optimises the occupancy rate and average room rate
- maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice
- job Title: Front Office Assistant Manager
- do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- location: St Andrews, Fife
- as Assistant Front Office Manager you will promote and develop loyalty from hotel guests by positively reacting to their needs. Promote personalised service for all guests
- you will strive to create an energetic and fun workplace environment
- to carry out additional tasks as instructed and by reasonable request from the leadership team
- draws up the annual budget for the department, analyses results and implements any corrective actions required
- contract: Permanent, Full-time
- to ensure that all guests who visit the hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus
- ensures that all procedures and policies are in place and followed
- ensures that the hotel's pricing policy is correctly applied
- manage recruitment, induction, development & succession of all Team Members & supervisors
- adhere to all FHR policies and procedures as outlined by the hotel
- sets up the hotel's pricing policy in conjunction with the Rooms Manager or General Manager
- responsible to ensure that the Front Office Department’s CES goals are met/exceeded
- openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
- handles guest complaints if they have not been dealt with by team members and provides a rapid solution
- management and administration
- ensures good communications between the departments
- initiates monthly meetings in the department. Attend staff meetings, operations meetings, forecast meetings and sales strategy meetings
- trains the team to use and apply sales pitches
- ensures that invoicing and cash operations procedures are respected
- ensures the application of hygiene, safety and environment regulations
Requirements
- proven experience in a similar role, ideally within the hospitality industry
- familiarity with hotel Front Office systems and procedures
- strong leadership and communication skills
Show more +25 - commitment to upholding Accor Vision and Principles
- A minimum of 2 years of experience in a similar role
- prior Front Office hotel experience in essential
- knowledge of Emergency Communication procedures
- previous experience in similar roles is preferable
- 2 years’ experience in a leadership role within Front Office or a similar environment
- excellent Presentation and customer relationship skills
- friendly, approachable with excellent customer service skills
- demonstrated leadership experience within the customer service industry
- energetic and passionate to work
- attention to detail and exceptional organisational skills
- possess a strong background in Front Office procedures and any Property Management System
- innovative approach to work
- strong team player and positive attitude
- experience with forecasting and fiscal management
- additional Information
- ability to work effectively under pressure
- demonstrated ability to coach, mentor, develop and inspire teams
- essential to be flexible with working hours
- experience leading a team with a strong focus on engagement and developing talent
- excellent English, both verbal and written
- must already have the right to work in the UK
- you will be professional, guest centric, innovative, flexible and have a true passion for our guest service experience
- an ability to understand multi brand environments
- who are we looking for?
high salary - 8% higher than the average in this position
Earnings for position office manager
office manager - How much money do you make working at this position?
Average salary at company AccorHotel is 2833£.
The national average salary is 2500£.
900 £
Lowest
Lowest
2350 £
Average
Average
3800 £
Highest
Highest
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