TED BAKER PLC

Responsibility

• ted’s Guide to what the Sales Advisor does around here
• TED's Guide to what the Sales Advisor does around here
• ted’s Guide to what the Sales Advisor does around here…
  Show more +61
• who We Are
• TED’s Guide to what the Sales Advisor does around here
• sales Advisor
• ted’s Mission Statement
• ted's Mission Statement Our Mission is to build a successful company through the creation of a leading designer brand
• our Mission is to build a successful company through the creation of a leading lifestyle brand
• be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Strategy”
• ted Baker Values Include being Kind, Inclusive, Courageous, Authentic and Curious to one another
• give a warm welcome to all customers at Ted Baker
• maintains and exceeds company sales KPI
• ted’s Guide to what the Sales Advisor does around here Ted’s Mission Statement Our Mission is to build a successful company through the creation of a leading lifestyle brand
• ted Baker are looking for a Part Time Sales Advisor to support an environment of genuine customer connection looking to maximize sales, through a high level of service and always strives to go the extra mile
• completes all tasks correctly and on time and follows company policies and procedures
• we do not tolerate any harassment or discrimination towards any of our candidates or
• our Mission is to build a successful company through the creation of a leading designer brand
• observes safety and security procedures.Reports any misuse or theft of stock to a member of management.Tools of the trade
• main responsibilities
• the role of the Sales Advisor is to maximise sales, through a high level of service to Ted’s customers, always striving to go the extra mile
• reflects the values of the brand in personal presentation and demonstrate passion for the brand
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer
• people
• candidates will also need to use all available tools and information to keep up to date on current products and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut and follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
• observes safety and security procedures
• main responsibilities People • A high level of team participation, working with integrity and respect for others • Actively drive and document your own learning to contribute to the success of the team and location • Be adaptable and flexible to the needs of the business in support of the team and the location • Collaborates with the teams in all meetings and briefings • Supports new hires within the team through friendly mentorship • Display a dedicated approach to self-awareness and self-development • Understand the core values and culture of Ted and reflect these in all efforts Product • Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut • Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level • Demonstrate a keen personal interest in Ted and supports brand messaging Commercial • Demonstrate all requirements of Ted’s School of Excellence • Delivering Greet, Observe, Talk, Fit, Assist, Thank with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales • Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline • Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns • Be proactive in the capture of customer data at PoS – where relevant – and understand how this actively informs customer relationship management • Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity • Proudly support the integration of new technology in to our customer service proposition • Deliver a warm and memorable customer service experience Operations • Follow Company policies and procedures with an ability to work unsupervised • Adhere to all Company health and safety procedures
• A high level of team participation, working with integrity and respect for others
• our approach is “no ordinary” and so are our people
• ted is looking for talenTED new recruits to join his expanding UK & Europe teams
• use equipment properly and report any potentially unsafe conditions to management • Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management
• actively drive and document your own learning to contribute to the success of the team and location
• tools of the trade…
• hours: 12 - 30 hpw Sales Floor
• A sharp CV is a good start but experience alone doesn't always count for everything
• ted’s Core Competencies… • Satisfy the needs of our customer, always • Pursue growth and opportunities through initiative and proactivity • Build open and honest relationships with clear communication • Create a positive team environment, encourage collaboration • Be proud, passionate, motivated, committed • Take ownership, be accountable • Encourage organisation, high standards and efficiencies Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce
• the role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile
• be adaptable and flexible to the needs of the business in support of the team and the location
• sales experience in a contemporary, energetic retail environment
• we do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer
• where does this role fit within Ted's Team?
• if you're a fashionable lad or lass and know the difference between a loo and a lift, then you might just make the cut
• how to apply: Please forward your covering letter and a copy of your most up to date CV to [email protected]
• team player
• exciTED for a new opportunity? Ted Baker London is currently seeking a talented and passionate Part time Sales advisor for our beautiful Bath location
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer
• ted Baker London is currently seeking a talented and passionate part-time sales advisor for our beautiful Bath location
• use all available tools and information to keep up to date on current product and increase awareness of the
• follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
• so, You Think You've Got What it Takes
• supports new hires within the team through friendly mentorship
• proactive and positive energy
• collaborates with the teams in all meetings and briefings
• use all available tools to ensure the presentation of product is commercially considered and maximises sales potential
• in order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’ Where does this role fit within Ted's Team? The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile
• pursue growth and opportunities through initiative and proactivity
• main responsibilities: Maintain a high level of team participation, working with integrity and respect for others, be adaptable and flexible to the needs of the business in support of the team and the location, collaborate with the teams in all meetings and briefings, display a dedicated approach to self-awareness and self-development, and understand the core values and culture of Ted and reflect these in all efforts
• the role of the Sales Advisor is to maximise sales, through a high level of service to Ted's customers, always striving to go the extra mile
• reports any misuse or theft of stock to a member of management
• display a dedicated approach to self-awareness and self-development
• passion for retail
• in order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?'
• follows merchandising principles and replenishment guidelines in store to ensure that the brand is represented at the highest level
• adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe

Trade

• arts & Entertainment
• food Preparation & Service
• retail

Earnings for position sales advisor

Responsibility

• ted’s Guide to what the Sales Advisor does around here
• TED's Guide to what the Sales Advisor does around here
• ted’s Guide to what the Sales Advisor does around here…
  Show more +61
• who We Are
• TED’s Guide to what the Sales Advisor does around here
• sales Advisor
• ted’s Mission Statement
• ted's Mission Statement Our Mission is to build a successful company through the creation of a leading designer brand
• our Mission is to build a successful company through the creation of a leading lifestyle brand
• be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Strategy”
• ted Baker Values Include being Kind, Inclusive, Courageous, Authentic and Curious to one another
• give a warm welcome to all customers at Ted Baker
• maintains and exceeds company sales KPI
• ted’s Guide to what the Sales Advisor does around here Ted’s Mission Statement Our Mission is to build a successful company through the creation of a leading lifestyle brand
• ted Baker are looking for a Part Time Sales Advisor to support an environment of genuine customer connection looking to maximize sales, through a high level of service and always strives to go the extra mile
• completes all tasks correctly and on time and follows company policies and procedures
• we do not tolerate any harassment or discrimination towards any of our candidates or
• our Mission is to build a successful company through the creation of a leading designer brand
• observes safety and security procedures.Reports any misuse or theft of stock to a member of management.Tools of the trade
• main responsibilities
• the role of the Sales Advisor is to maximise sales, through a high level of service to Ted’s customers, always striving to go the extra mile
• reflects the values of the brand in personal presentation and demonstrate passion for the brand
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer
• people
• candidates will also need to use all available tools and information to keep up to date on current products and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut and follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
• observes safety and security procedures
• main responsibilities People • A high level of team participation, working with integrity and respect for others • Actively drive and document your own learning to contribute to the success of the team and location • Be adaptable and flexible to the needs of the business in support of the team and the location • Collaborates with the teams in all meetings and briefings • Supports new hires within the team through friendly mentorship • Display a dedicated approach to self-awareness and self-development • Understand the core values and culture of Ted and reflect these in all efforts Product • Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut • Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level • Demonstrate a keen personal interest in Ted and supports brand messaging Commercial • Demonstrate all requirements of Ted’s School of Excellence • Delivering Greet, Observe, Talk, Fit, Assist, Thank with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales • Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline • Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns • Be proactive in the capture of customer data at PoS – where relevant – and understand how this actively informs customer relationship management • Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity • Proudly support the integration of new technology in to our customer service proposition • Deliver a warm and memorable customer service experience Operations • Follow Company policies and procedures with an ability to work unsupervised • Adhere to all Company health and safety procedures
• A high level of team participation, working with integrity and respect for others
• our approach is “no ordinary” and so are our people
• ted is looking for talenTED new recruits to join his expanding UK & Europe teams
• use equipment properly and report any potentially unsafe conditions to management • Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management
• actively drive and document your own learning to contribute to the success of the team and location
• tools of the trade…
• hours: 12 - 30 hpw Sales Floor
• A sharp CV is a good start but experience alone doesn't always count for everything
• ted’s Core Competencies… • Satisfy the needs of our customer, always • Pursue growth and opportunities through initiative and proactivity • Build open and honest relationships with clear communication • Create a positive team environment, encourage collaboration • Be proud, passionate, motivated, committed • Take ownership, be accountable • Encourage organisation, high standards and efficiencies Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce
• the role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile
• be adaptable and flexible to the needs of the business in support of the team and the location
• sales experience in a contemporary, energetic retail environment
• we do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer
• where does this role fit within Ted's Team?
• if you're a fashionable lad or lass and know the difference between a loo and a lift, then you might just make the cut
• how to apply: Please forward your covering letter and a copy of your most up to date CV to [email protected]
• team player
• exciTED for a new opportunity? Ted Baker London is currently seeking a talented and passionate Part time Sales advisor for our beautiful Bath location
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer
• ted Baker London is currently seeking a talented and passionate part-time sales advisor for our beautiful Bath location
• use all available tools and information to keep up to date on current product and increase awareness of the
• follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
• so, You Think You've Got What it Takes
• supports new hires within the team through friendly mentorship
• proactive and positive energy
• collaborates with the teams in all meetings and briefings
• use all available tools to ensure the presentation of product is commercially considered and maximises sales potential
• in order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’ Where does this role fit within Ted's Team? The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile
• pursue growth and opportunities through initiative and proactivity
• main responsibilities: Maintain a high level of team participation, working with integrity and respect for others, be adaptable and flexible to the needs of the business in support of the team and the location, collaborate with the teams in all meetings and briefings, display a dedicated approach to self-awareness and self-development, and understand the core values and culture of Ted and reflect these in all efforts
• the role of the Sales Advisor is to maximise sales, through a high level of service to Ted's customers, always striving to go the extra mile
• reports any misuse or theft of stock to a member of management
• display a dedicated approach to self-awareness and self-development
• passion for retail
• in order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?'
• follows merchandising principles and replenishment guidelines in store to ensure that the brand is represented at the highest level
• adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe

Trade

• arts & Entertainment
• food Preparation & Service
• retail

Earnings for position sales advisor

Responsibility

• ted’s Guide to what the Location Manager does around here
• ted’s Mission Statement
• our Mission is to build a successful company through the creation of a leading lifestyle brand
  Show more +51
• ensure the team maximizes sales potential by the correct use of all resources, leadership and team motivation
• people
• developing tools, analyses and models to improve forecasting processes, including scenario analysis and integrated cashflow modelling
• display confident leadership, effectively inspiring the team to achieve excellence
• provision of analysis, benefit tracking, delivery progress review, and business case development to support the Group’s Transformation Programme
• accounting for VAT and reviewing VAT balance sheet reconciliations for UK and European entities
• implementing strong succession planning and development
• forecasting and calculating VAT liabilities with a high degree of accuracy
• identify and prioritise financial opportunities, efficiencies, business risks and improvements to ways of working
• preparing and maintaining up-to-date VAT process frameworks and documentation
• support CEO and CFO with ad hoc analysis and projects
• supporting internal and external audits in relation to indirect taxes
• be competent in knowledge of stores performance and have a keen awareness of local market, support team to develop client opportunities
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer
• ownership of the VAT compliance for Ted Baker in relation to the UK and European businesses, which will include reviewing VAT returns prepared by the tax accountants, submissions and VAT payments
• protect the assets of the store and deliver company standard in security, health and safety and maintenance
• ensuring that UK and European VAT reporting / payment requirements are met on a timely basis and that processes are in place to avoid interest and penalties
• deliver effective recruitment, training and motivation of the team. Adapt personal, interpersonal and Managerial behavior to bring out the best in people and enhance the company brand values
• develop strong partnerships with Visual Merchandising
• the role of the Location Manager is to lead the location with an entrepreneurial flair running the business like it’s your own
• managing the SAO certification process in respect of indirect taxes including the maintenance of tax risk register on VAT
• reflect the values of the brand with integrity and respect for others. Be seen as truthful, fair and trustworthy and demonstrate enthusiasm and passion for the brand
• where does this role fit within Ted's Team?
• ensure the achievement of KPI’s by creating an environment of genuine customer connection looking to maximise sales and motivating the team to achieve excellence
• identify and resolve problems in a timely manner. Use feedback to modify and develop alternative solutions and be prepared to make decisions
• lead successful commercial walk throughs/store visits; strong market awareness and understanding of branch analysis
• the role will guide the store to drive sales and service through education and passion for the designs and collections across the brand
• analysis of, assessment and implementation of any changes to UK and European VAT legislation that impact the business
• cascade relevant information onto store teams
• to be accountable for spurring the business forward and be an inspirational ambassador of Ted who understands and promotes the Company ‘Mission Statement’ and ‘Strategy’
• advise the business in relation to all indirect tax related manners and educate and raise awareness of tax matters throughout the business and identify risks and opportunities
• follow policies and procedures and complete administrative tasks correctly and on time. Manage store systems/processes to support a sales environment and achieve operational guidelines
• building strong links with the relevant Tax Authorities in the UK and Europe and establish close working relationships with the relevant external advisers that Ted work with
• implement and establish strong TSE culture; maximize partnerships with TSE and
• ensure the location meets the required Company standard and legal compliance in Security and Loss Prevention. Sample regularly and take any corrective action
• support the organisation with ad hoc analysis and projects
• demonstrable FP&A experience in an international business of scale and scope
• pursue growth and opportunities through initiative and proactivity
• hold regular management meetings to review business and forward plan
• working in “real time” with Tax Authorities in relation to Indirect tax matters and dealing with enquiries and inspections as they arise with support from the wider Tax team and external advisers
• delegation of responsibilities or delegation to other members of the management team
• develop and inform team members on up to date product knowledge and report regularly on customer reactions, performance and opportunities to maximise sales and increase customer loyalty
• accountable for maximising sales potential and ensuring the team are expertly delivering TSE expectations
• be accountable for and educate team members on effective implementation of merchandising guidelines, replenishment methods and housekeeping standards to ensure that Ted is always represented at the highest level
• accountable for driving the team to achieve the location’s performance targets and KPI’s
• generate marketing opportunities within the brand guidelines and drive success of all brand promotions ensuring that all of the team are informed and involved in the activities in the location
• ensure the teams effectively capture customer data at PoS
• in order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’
• coordinating the annual budgeting and quarterly forecast processes, including developing guidance, agreeing timelines, developing outputs and managing delivery
• support reporting through analysis of performance and variances to projections and prior years
• able to manage and support the two tax accountants who are focussed on VAT compliance

Requirements

• fashion retail: 1 year

Trade

• food Preparation & Service
• retail
• Food Preparation & Service
  Show more +1
• Retail

Earnings for position manager

Responsibility

• ted’s Guide to what the Supervisor does around here
• supervisor - Sheffield Meadowhall
• ted’s Guide to what the Department Specialist does around here
  Show more +53
• ted’s Mission Statement
• ted’s Mission Statement Our Mission is to build a successful company through the creation of a leading lifestyle brand
• our Mission is to build a successful company through the creation of a leading designer brand
• people
• our approach is “no ordinary” and so are our people
• department Specialist for White City location
• build good rapport with the team, ensuring excellent team participation and working with integrity and respect for others
• ted is looking for talenTED new recruits to join his expanding UK & Europe teams
• consistently display personal motivation to inspire the team
• completes all tasks correctly and on time and follows company policy and procedures
• the role of the Supervisor is to support the management team and location in accomplishing excellence
• A sharp CV is a good start but experience alone doesn't always count for everything
• effectively manage and adapt to different people and situations
• display good time management, be proactive and complete all tasks correctly and efficiently following company policies and procedures
• main responsibilities
• department Specialist for Portsmouth
• department Specialist for York Outlet
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer
• supports the team ensuring excellent participation and proactively use and deliver training
• demonstrate and be responsible for ensuring the team deliver Ted’s standard of customer service with enthusiasm and consistency in all of Teds Trading channels
• so, You Think You've Got What it Takes
• drive the team to achieve current targets, and promotions. Make sure they are aware of company campaigns in store and online
• actively drive and document your own learning to contribute to the success of the team and location
• the role of the Department Specialist is to support the management team and location in accomplishing excellence
• have a keen awareness of the local market and is able to develop client opportunities
• in the absence of the Location Manager and Deputy manager be confident in all the daily store operations
• champion the accomplishment of Ted’s School of Excellence training and standards in your location
• to manage the visual presentation of the store with keen commercial awareness, in order to enhance performance
• where does this role fit within Ted's Team?
• to support the smooth running of the location by demonstrating the ability to use initiative and work unsupervised and to be a proactive ambassador of Ted, who understands and promotes the company “Mission Statement” and “Vision.”
• if you're a fashionable lad or lass and know the difference between a loo and a lift, then you might just make the cut
• reflects the values of the brand in personal presentation and behaviour and demonstrates passion for the brand which is shared with others
• be confident in developing others, monitoring and evaluating performance and highlighting relevant observations to management
• use all available tools to ensure the presentation of product is commercially considered and maximises sales potential
• consistently display personal motivation to inspire and drive the team
• promote and implement merchandising standards, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level
• drive awareness of brand promotions, marketing activity and campaigns to the team and customers
• pursue growth and opportunities through initiative and proactivity
• be effective in communicating with the management team, providing feedback on completed tasks and highlighting any issues
• exciTED for a new opportunity? Ted Baker London is currently seeking a talented and passionate full-time
• be proactive in use and delivery of effective training and incentives
• actively support the recruitment and on boarding of the sales team
• drive Data Capture targets and actively develop client opportunities by promoting the use of database building and social media awareness
• follows merchandising principles and replenishment guidelines in store to ensure that the brand is represented at the highest level
• proactively plan and complete all specific VM, merchandise and retail directives in timely way
• use product knowledge, and customer profiles to generate sales and increase customer loyalty to the brand. Maintains and exceeds company sales KPI
• in order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’
• adhere to and support all Company health and safety procedures. Uses equipment properly and reports any potentially unsafe conditions
• deliver effective product placement throughout Ted’s retail floors, communicating your strategy and monitoring and responding to the results
• observes safety and security procedures. Reports any misuse or theft of stock to a member of management
• an ability to instruct others and adapt to differing people and situations
• implement and evaluate merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level
• support the management team in ensuring all other communications and directives are followed up

Requirements

• fashion retail

Trade

• food Preparation & Service
• arts & Entertainment
• Food Preparation & Service
  Show more +1
• Arts & Entertainment

Responsibility

• responding to customer queries through emails, letters, phones, and live chat
• responding to customer queries through emails, letters, phones and live chat
• navigating Ted Baker’s bespoke systems to manage customer online orders and product information
  Show more +55
• resolve and support on escalated complaints from the CS Team
• daily interaction and communication with Ted’s customers, and more specifically our ecommerce and retail clients
• issue/ authorise goodwill gestures when applicable to Ted’s customer base
• daily interaction and communication with Ted’s customers, and more specifically his French ecommerce and retail clients
• daily interaction and communication with Ted’s customers, and more specifically his ecommerce and retail clients
• receiving and relaying order information, amending data, and fixing systematic or order issues when relevant
• take full responsibility as part of Ted’s Customer Service management of weekends shifts
• liaise with and track status of orders through 3rd party courier companies to best advise Ted’s customers
• take Escalated complaints, when necessary, from CS agents and business critical issues from Head of Department or CEO
• our Mission is to build a successful company through the creation of a leading designer brand
• liaise with and track status of orders through 3rd party courier companies
• take Escalated complaints when necessary from CS agents and business critical issues from Head of Department or CEO
• creating telephone Ecom orders for Ted’s customers upon request
• be accountable for daily tasks/reports within the CS Office – RTS, Warehouse communication, Refunds, and credit control processes
• creating and processing telephone Ecom orders for Ted’s customers upon request
• creating and placing telephone mail orders for Ted’s customers upon request
• be accountable for daily tasks/reports within the CS Office – RTS, Warehouse communication, Refunds and credit control processes
• responding to customer queries through allocated tickets, emails, letters, CS telephones and live chat – all managed through a tailored customer contact system
• checking of stock levels in multi-territory locations for customer requests to assist retail sales
• deal with, resolve, and rectify complaints regarding retail stores, customer service and faulty goods
• responding to customer queries through allocated tickets, emails, letters, CS telephones and live chat – all managed through a customer contact system
• checking stock levels in multi-territory locations for customer requests
• deal with, resolve and rectify complaints regarding retail stores, customer service and faulty goods
• contact customers to ascertain data omitted on Ecom orders, or request how orders are to be modified and or investigated
• have a basic understanding of Ted’s credit control and risk analysis programs
• contact customers to ascertain data omitted on ecomm orders, or request how orders are to be modified and or investigated
• deal with and remedy complaints regarding Ted stores, customer issues and faulty goods – this is done via internal investigation and/or liaising with Ted’s retail teams
• ensure Customer Service agents are supporTED and achieving specified Service Level Agreements for customer enquiries while also upholding Ted’s high customer expectation standards and individual key performance indicators
• deal with and remedy complaints in regards to Ted stores, customer issues and faulty goods – this is done via internal investigation and/or liaising with Ted’s retail teams
• deal with complaints in regard to Ted stores, customer issues and faulty goods – this is done via internal investigation and/or liaising with Ted retail teams
• deal with and remedy complaints in regard to Ted stores, customer issues and faulty goods – this is done via internal investigation and/or liaising with Ted’s retail teams
• assists Ted’s clients in Returns as needed
• liaise with and track status of orders through courier companies
• assists Ted’s clients in Returns and replacements as well as processing of exchanges as needed
• assists Ted’s clients in Returns and Replacements and exchanges as needed
• assists Ted’s clients in Returns and replacements, as well as processing of exchanges as needed
• perform other customer based assigned administrative duties required by the CS management team
• contact customers to ascertain data omitted on orders
• perform other assigned administrative duties from the management team
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer
• by conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to
• perform other allied duties as assigned by management team
• show competence in the navigation of Ted’s gift card and order management systems
• have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
• assist with Customer Service organizational tasks when required
• manage processing of incoming/outgoing mail/ correspondence to or from Customer Service
• demonstrate knowledge of item product lines, online services, retail services, prices, delivery times, drop ship items, various marketing & promotional services, and similar data, as required
• inbox and Emails – day to day upkeep of Customer Service inbox, such as flagging of emails and maintaining management and social folders relevant to incoming information
• gift Cards – Proficiently be able to check Ted Baker gift cards manually to assist the CS Team, Management, and stores
• demonstrate knowledge of product lines, online services, retail service, prices, delivery times, drop-ship items, various marketing promotional services, and similar data, as required
• gift Cards – Proficiently be able to check Ted Baker gift cards manually to assist the CS Team, Management and stores
• demonstrate knowledge of product lines, online services, retail service, prices, delivery times, drop ship items, various marketing promotional services, and similar data, as required
• do it that way?’
• demonstrate knowledge of item product lines, online services, retail services, prices, delivery times, drop-ship items, various marketing & promotional services, and similar data, as required
• reports to: Customer Service Team Leader