TATE RECRUITMENT

Responsibility

• as a remote Customer Services Advisor, you will provide front line support to customers and clients by providing an efficient and effective service, delivering first time contact resolution in a timely and accurate manner

Requirements

• PERMANENT CONTRACT ** PAYING £23,300 per annum plus benefits
• demonstrates the competencies for the role
• experience of working in a customer focused environment
  Show more +5
• excellent telephone manner
• good verbal and written communication skills
• previous experience of working to targets
• ability to work under pressure in a scheduled environment
• ability to grow, adapt and change accommodating business needs and priorities

Earnings for position customer service advisor

Responsibility

• brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
• support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets
• support content tracking management and demand forecasting and prioritisation process with Content Hub to ensure timely executions
  Show more +3
• work together with Content Hub and Cx Activation Director to agree on engagement plan delivery
• work closely with the Engagement and Activation Director and Agency to understand customers journey and content plan to work with Agency on creative adaption of centrally delivered assets - this could be existing content adaption or creation of channel specific content from scratch
• your role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand

Requirements

• experience in managing customer service operations and managing a team
• proven track record in overseeing the customer journey, mapping touchpoints, and enhancing customer experience Knowledge
• fluent in Japanese
  Show more +10
• ability to develop and implement customer service strategies
• marketing and content savvy combined with strong Project Management skills to be able to manage multiple workflows
• proficiency in resolving complex customer interactions and escalations
• experience with content adaptation work either in creative agency or on a customer side
• strong analytical skills to assess performance based on customer feedback
• solid understanding of content quality aspects to be able to drive agency deliverables on time and with the right quality
• proven ability to optimise systems and processes while maintaining a customer-centric approach
• experience with working with DAM/MLR tools
• core customer service skills around order processing and quotation creation, enquiry handling, call and email managementsonal quali6e
• capacity to coach and develop the skills of the team to maintain a culture of improvement and customer-centric excellence

Trade

• customer Service
• Customer Service

Earnings for position manager

Responsibility

• support the Sales team in various tasks
• ensure smooth communication with global offices, airports, and other airlines

Requirements

• professional communication skills
• proficient in computer usage
• ability to work under pressure with attention to detail
  Show more +1
• strong team player with excellent time management skills

Trade

• customer Service
• Customer Service

Earnings for position call centre agent

Trade

• human Resources
• Human Resources

Earnings for position payroll

Earnings for position payroll administrator