SERVICE DIGITAL

Responsibility

• details
• reference number
• appreciate the needs of users and keep them in mind when taking actions or making decisions
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• this role is for the GOV.UK team, which runs the www.gov.uk website and the publishing system that powers it
• GOV.UK Pay lets service teams across the public sector take online and over the
• you'll provide leadership across multiple teams
• GOV.UK is one of the most visited websites in the UK, with 1.4 billion visits in 2022
• phone card payments from their users quickly and easily. It also helps them manage
• expect a mixture of people management, engineering design, and technical strategy
• expect a mixture of people management, engineering design and technical strategy
• our purpose is to make it simple for everyone to interact with government
• their income, issue refunds and run financial reports. It provides a simple, accessible and secure payment experience to millions of people
• provide coaching, pairing and mentoring to your colleagues, or recommend learning and training areas
• from time to time it might be beneficial to pair/mob program but that will be ad-hoc rather than regular
• our technology stack runs on AWS, using serverless compute and storage products
• since its launch over 6 years ago, use of GOV.UK Pay has grown rapidly
• backend services are written in TypeScript/Node.js and JVM technologies
• today over 250 organisations use it to take payments for over 800 public services
• represent operational teams in decisions to evolve processes, structures and policies to ensure maximum effectiveness based on current organisational need
• web applications also use TypeScript
• we’ve processed over 48 million transactions with a value of £3.1 billion
• what You Need
• almost all of GOV.UK's code is open source, developed in the open on GitHub
• GOV.UK Pay is expanding to support more ways to take payments, and allow deeper integrations with finance systems
• as a Lead Developer on GOV.UK One Login, you'll use your engineering skills and experience to support delivery of digital identity products and services
• as a Lead Developer at GDS working on GOV.UK Forms, you'll use your engineering skills and experience to support delivery and operation of the Forms service
• as a Lead Developer at GDS working on GOV.UK Notify, you'll use your engineering skills and experience to support delivery and operation of the Notify service
• the GOV.UK One Login Programme represents a once in a generation opportunity to simplify and widen access to all digital government services
• we are looking for a Lead Developer for GOV.UK Notify – our high profile messaging platform, and one of the products in our Digital Service Platforms programme
• understand the differences between needs and wants, and maintain a strong focus on benefits, outcomes and value for money in all the work we do
• most applications use Ruby on Rails, and are deployed as a cluster of microservices to Amazon Web Services
• you'll work in one product area, providing leadership across multiple teams
• the next few years are an opportunity to radically improve how the public sector handles payments
• you will provide leadership for multiple teams developing our current mobile app on Android and iOS, including their backend services, enabling the public to confirm their identity using evidence like UK driving licences and biometric residence permits
• sitting at the heart of the government, we are building one simple, safe and secure way for users to log in and prove who they are that will work across all government services
• GOV.UK Notify lets service teams across the public sector send text messages, emails and letters to their users cheaply and easily, improving the user’s experience
• ensure the skills of all the developers in our team are sufficient for the needs of the products and services being developed
• teams work in agile ways, using best practices such as continuous delivery and test driven development
• we are continuously iterating on our app, focusing on success rates, onboarding more users, and adding functionality that makes identity proving easier to access
• effective identity assurance is central to digital transformation and GOV.UK One Login enables people to prove who they are online, with the necessary level of confidence to access and use particular services
• launched over 6 years ago, Notify is used by over 1,000 organisations and has sent nearly 7 billion notifications on behalf of over 7000 public services - including to alert people to flood warnings, update people on their passport applications and inform prison wardens of their rotas, plus hundreds of millions of messages as part of the COVID-19 pandemic response, such as letting people know their Covid PCR test results and confirming vaccination appointments
• expect a mixture of people management, engineering design and technical strategy. From time to time it might be beneficial to pair/mob program but that will be ad-hoc rather than a regular feature of the role
• you can read more about our work on the Inside GOV.UK Blog
• oversee the adequate transfer of knowledge between Principal Developers and the Development and DevOps teams, in line with the overarching strategic direction and our departmental standards

Requirements

• demonstrable experience of leading and mentoring software developers on delivering quality software products
• A comprehensive understanding of front-end web development
• experience of agile development, software design patterns, continuous integration, test driven development and version control
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• a good understanding of information security and can build systems with information security included as a core part of the design
• development process optimisation
• experience of developing and working with RESTful APIs
• modern standards approach
• the ability to define the integration build, coordinate build activities across systems and understand how to undertake and support integration-testing activities
• proven experience balancing multiple priorities and dealing with ambiguity
• programming and build
• the skills to champion and represent users internally and build meaningful relationships with them to support high-quality development and delivery
• systems design
• a readiness to uphold the values of equality, diversity and inclusion
• experience across C#, .NET Core and .NET Framework, web frameworks including MVC and Web API, SQL / SQL Server with proven experience in designing database schemas to satisfy data storage and retrieval requirements, designing and creating RESTful APIs, performing profiling of applications and writing performant code, Git, abstracting code into core libraries and creating reusable components, debugging and systems analysis, HTML5, CSS / SASS & Javascript and TypeScript, familiarity with a frontend framework such as Angular / React / Vue
• GDS offers hybrid working for all employees
• systems integration
• the ability to pass security clearance, backed by the right to work in the UK
• experience of building scalable, secure web applications and a detailed knowledge of server-side Javascript programming or other modern languages
• a strong understanding and application of the most appropriate modern standards and practices, and the skills to advise and coach others on the correct way to apply these standards and methods
• this means that everyone does some working from home/remote working and also spends some time in their local office
• service support
• about The Team
• the ability to design systems characterised by medium levels of risk, impact and business or technical complexity, and a readiness to review the system designs of others to ensure the selection of appropriate technology, efficient use of resources, secure design and the integration of multiple systems and technology
• you will agree to your hybrid working arrangement with your line manager in line with your preferences and business needs
• the Software Engineering function sits within the Product Directorate of the Parliamentary Digital Service
• A reserve list will be held for a period of 12 months, from which further appointments can be made

Responsibility

• details
• reference number
• write high-quality code and develop new software or evolve existing applications to meet internal and external customer needs
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• peer-review code and ensure the highest standards and correct policies are followed in your work
• have a proactive and considered approach to technical debt, and strive for a culture of technical longevity over short-term gains
• you will be responsible for
• deploy tactical decisions where necessary while keeping focused on long-term strategic goals and aiming to mitigate debt when possible
• work collaboratively with colleagues across disciplines including test, DevOps, delivery, design, user research and performance analysis
• what You Need
• as the Senior Developer in the Domains team you will have significant responsibilities in developing and supporting the platform that delivers CDDO’s domains monitoring service, and so help public sector organisations stay in full control of their digital identity and internet-facing digital assets
• you will be part of a team directed by the Lead Developer and you will work with the Monitoring Platform Service Owner, who maintains the specification and roadmap for the service
• work with others to build a strong sense of requirements and ensure the work developed meets the needs of internal and external customers
• help recruit other developers and, where appropriate, get involved with sifting and interviewing

Requirements

• the ability to define the integration build, coordinate build activities across systems and understand how to undertake and support integration-testing activities
• experience in back-end development, with knowledge of either the JVM ecosystem or the JavaScript/TypeScript/Node.js ecosystem
• experience in back-end development, with detailed knowledge of ideally either Java or NodeJS
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• gathers and merges information from public and third party sources, some of which is in near-real time
• programming and build
• an awareness of technologies used for cloud based web applications, such as databases, backups, CDNs, containerisation, and serverless computing
• understanding of software design principles
• performs automatic or human-assisted tests on the data to identify vulnerabilities
• availability and capacity management
• a readiness to uphold the values of equality, diversity and inclusion
• understanding of software design principles, and an ability to apply them
• ability to quickly research and learn new programming tools and techniques
• is secure and protects data with strong authentication and access controls
• you can collaborate with others when necessary to review specifications
• development process optimisation
• the ability to pass security clearance, backed by the right to work in the UK
• information security
• a systematic approach to solving problems
• about The Team
• support decision making, case management, campaign management and customer relationship management
• understanding of common web security risks such as OWASP Top 10, and the corresponding mitigations
• experience of using testing to validate solutions
• proven experience across C#, .NET Core and .NET Framework, web frameworks including MVC and Web API, SQL / SQL Server with proven experience in designing database schemas to satisfy data storage and retrieval requirements, designing and creating RESTful APIs, performing profiling of applications and writing performant code, Git, abstracting code into core libraries and creating reusable components, debugging and systems analysis, HTML5, CSS / SASS & Javascript and TypeScript, familiarity with a frontend framework such as Angular / React / Vue
• provides facilities for rapid aleting of high priority issues
• modern standards approach
• the Software Engineering function sits within the Product Directorate of the Parliamentary Digital Service
• enjoy researching and learning new programming tools and techniques and sharing their skills with others
• understanding of agile environments and version control
• the ability to design systems characterised by medium levels of risk, impact and business or technical complexity, and the skills to select appropriate design standards, methods and tools to ensure they are applied effectively
• makes the data available, appropriately secured, via API or similar for third parties
• service support
• prototyping
• have experience working in a collaborative environment, and an understanding of the benefits of agile and multi-disciplinary approaches
• an understanding of web security - common types of attacks and how to protect against them
• generates comprehensive management information and monitors key performance indicators
• systems design
• an understanding of users and their needs, the ability to engage in meaningful interactions with them and the skills to propose design approaches or services to meet their needs
• you can design systems characterised by medium levels of risk, impact, and business or technical complexity
• systems integration
• about Us
• user focus
• you can select appropriate design standards, methods and tools, and ensure they are applied effectively
• UK Parliament is steeped in history and tradition
• familiarity with modern software development approaches such as automated testing, test driven development , continuous integration, pair programming, code review and version control
• have experience in management, helping colleagues with their career development and coaching more junior staff members
• A reserve list will be held for a period of 12 months, from which further appointments can be made

Responsibility

• details
• reference number
• lead the development of product strategies, working with stakeholders and multi-disciplinary teams to deliver solutions that meet user needs
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• we’re looking for someone who has a track-record of leading successful product delivery teams in an agile environment
• develop business cases capturing benefits for products that are informed by Parliament’s strategies, user needs, operational sustainability and risk management
• ensure multi-disciplinary teams and stakeholders are engaged in product outcomes and are aligned to those developed during the product’s lifecycle
• manage product roadmaps and backlogs that are effectively prioritised to help coordinate delivery teams
• support the collaboration of in-house and external teams, and consider routes for meeting user needs and achieving the best outcomes
• anticipate problems ahead of time and adapt your approach in response to constraints
• senior product managers in the Government Digital Service play a pivotal role in shaping digital products that serve millions. Your leadership, expertise, and commitment will directly impact the future of digital government services
• work with colleagues to navigate and resolve any challenges, opportunities and blockers
• you’ll be guided by the fundamental principles of putting user needs first, focusing on delivery and outcomes over process, and being open and collaborative
• develop and embed product approaches and agile best practice, bringing colleagues along on the journey
• you'll be an experienced Product Manager who can lead teams through the product lifecycle to develop, run, support and continuously improve products of significant scale and complexity
• what You Need
• build awareness of opportunities, constraints and dependencies across data, technology, design and operations, and ensure changes in user expectations and behaviours feed into product strategies

Requirements

• keep abreast of industry best practice and successfully lead teams to continuously improve the product landscape in a sustainable way
• develop user-focused product strategies and gain buy-in from our organisation to implement these
• shipping and evolving great digital products by working with multidisciplinary teams in an agile delivery setting
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• understand the wider product landscape and how to define and realise related outcomes and benefits
• collaborating with a variety of disciplines involved in digital delivery, including engineering, design, content, data analysis and user research
• engaging with users, commissioning research and turning qualitative and quantitative insight into product improvements
• creating digital account based services which store and present person information with clarity and transparency
• use your excellent communication skills to engage the team and stakeholders in relevant decision-making throughout the product lifecycle
• exemplary verbal, written and visual communication skills that you are able to tailor to the needs of the audience
• handling complex stakeholder relationships and working with stakeholders to deliver products from discovery to live
• adapt to evidence and insights as they emerge to inform the products you plan, deliver and promote
• support multi-disciplinary teams as they learn, develop and embed operational efficiencies, and act as a point of escalation for complex issues and risks
• using data to make decisions and develop intelligent products
• demonstrate an advanced understanding of design, technology and data best practice
• creating personalised and curated digital experiences
• produce business cases, roadmaps and backlogs for product design and delivery, ensuring these realise our strategies, meet user needs, manage risk and embed sustainability
• uphold the values of equality, diversity and inclusion
• engage with users to learn about what outcomes need to be, and help multi-disciplinary teams and stakeholders adapt and align over a series of iterations and lifecycle phases
• work in collaboration with change management colleagues and have a solid understanding of how people go through change
• the ability to pass security clearance, backed by the right to work in the UK

Earnings for position senior product manager

Responsibility

• details
• reference number
• as a designer at GDS you’ll work in multidisciplinary teams, alongside researchers and developers, to deliver world-class, user centred public services
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• these skills must be demonstrated in your cover letter and portfolio
• you’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use
• GOV.UK as the single and trusted online destination for government information and services
• joined-up services that solve whole problems and span multiple departments
• find out more about what it’s like designing in government on our Design in Government blog
• this is a chance to work on services that matter, at a huge scale, with people who value design
• A simple digital identity solution that works for everyone
• senior Service Designer
• common tools and expert services
• joined-up data across departments
• as a designer at GDS you’ll work in multidisciplinary teams, alongside researchers and developers, to deliver world-class, user centred public services that meet the Government Design Principles
• we are recruiting for a Senior Service Designer. You will be working with skilled teams to design, prototype and build multi-channel cross government public services that change lives
• on GOV.UK One Login you’ll be designing user-journeys through our service to help people prove their identity. You’ll work in multi-disciplinary teams, designing, prototyping, testing, building, and iterating
• you can read more about these missions and our vision for the transformation of government in our 2021-2024 strategy
• you’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on the design of services at scale
• you’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on design of services at scale
• you'll be part of a fantastic design community in government, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design
• if you’d like to work with us to simplify services and want to be part of a fantastic service design in government community, where we share ideas and challenges with 1000s of designers across the public sector

Requirements

• a CV to show us your work history
• a link to your portfolio in your cover letter or cv to show some examples of your design work
• creating, iterating, and managing high-quality, user-centred content
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• agile working
• in the Civil Service, we use Success Profiles to evaluate your skills and ability
• making complex language and processes easy to understand
• communicating between the technical and non-technical
• using analytics, user feedback, and user research to evaluate and improve content
• community collaboration
• we’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role
• digital perspective
• building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality
• security
• a cover letter of no more than 750 words to tell us about you and why you think you are suitable for this role, addressing the points in the “who you are” section above
• managing multiple projects and adapting to changing priorities and deadlines
• successful candidates must undergo a criminal record check
• evidence- and context-based design
• providing feedback to and mentoring others to make sure they’re delivering quality work
• people working with government assets must complete baseline personnel security standard checks
• leadership and guidance
• user focus
• reviewing and improving processes
• nationality requirements
• depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise
• managing decisions and risks
• prototyping
• A reserve list will be held for a period of 12 months, from which further appointments can be made
• we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status
• this gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity
• prototyping in code
• strategic thinking
• feedback will only be provided if you attend an interview or assessment

Responsibility

• details
• reference number
• user Researchers are key figures in the teams that design and deliver services
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• their findings allow their teams to design and build better services more quickly and at lower cost and risk
• you should expect leading/managing with some hands-on research when demand arises
• and to continuously improve services, based on data and evidence
• our vision is for GOV.UK to offer users joined-up, trusted and personalised interactions
• as Lead User Researcher for the GOV.UK programme, you will play a vital role in driving user-centred and evidence-based decision making across multiple teams
• they help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service
• your strong expertise and leadership in research strategy and practice will be crucial to the delivery of impactful research outcomes; shaping design/product propositions, and informing medium to long-term programme goals
• GOV.UK is the best place to find government services and information, and user needs are at the heart of everything we do
• we have an existing roadmap for 2023 where we are exploring apps, new ways of delivering content to users through new formats and personalisation
• provide training and coaching to non-user researchers to enable them to conduct their own lightweight, low risk, research where appropriate

Requirements

• analysis and synthesis
• research Skills
• you can understand and help teams to apply a range of methods to analyse research data and synthesise findings
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• you can understand how to apply basic techniques for the analysis of research data and synthesis of findings
• analysis and Synthesis
• you can effectively engage sceptical colleagues in analysis and synthesis
• you can effectively involve your team in analysis and synthesis
• you can advise on the choice and application of techniques, and can critique colleagues’ findings to assure best practice
• you can present clear findings that colleagues can understand and use
• strategic Insight
• user Centred and Agile working
• inclusive research
• you can help teams understand the diversity of users of government services
• research
• A reserve list will be held for a period of 12 months, from which further appointments can be made
• you can effectively include all kinds of users in appropriate research activities
• you can understand and demonstrate experience in basic user research methods
• you can advocate inclusive practices and help teams design and deliver accessible services that work for all users
• you can understand when to use these methods and how to apply them correctly
• feedback will only be provided if you attend an interview or assessment
• you can effectively involve your team in research activities
• security

Earnings for position user researcher