RAPPORT Salary

Rating of the company
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2 reviews in total
  Reading
CHILTERN CHAMBERS ST PETERS AVENUE CAVERSHAM READING RG4 7DH
TIN: 02907674
  IT-Services
Rating of the company
based on 0 evaluations
2 reviews in total

Earnings on positions in RAPPORT

Estimated salary

£ 2833

Median salary at RAPPORT

£ 1223 Lowest salary
£ 3019 The average salary
£ 5708 Highest salary

RAPPORT is looking for employees for positions:

administrator

Working hours

  • full-time

Benefits

  • restaurant tickets

Responsibility

  • an enthusiastic individual with a passion for food and excellent service delivery
  • integrity – Respects colleagues & customers
  • can Do – Is flexible and takes initiative
  • passion – Is positive & proud of doing a great job
  • responsibility – Takes ownership and doesn’t leave things to others or say ‘it’s not my job’

receptionist

Language

  • english

Responsibility

  • providing a warm and memorable welcome to stakeholders upon arrival
  • reception based role with cover of the Service Desk as per business requests
  • ensuring a memorable and seamless journey through engagement and innovation for all key stakeholders
  • providing excellent service to clients and customers, ensuring all duties are carried out to the highest standard
  • deliver exceptional customer and client service, ensuring every task is completed to an outstanding standard
  • deliver a five-star front-of-house experience, warmly welcoming guests, anticipating needs, and ensuring every visit runs seamlessly
  • greet and welcome all visitors professionally and courteously
  • greeting visitors warmly and professionally, directing them to the appropriate person or department

Requirements

  • the client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests, offering a one-stop-shop service from reservation through to client journey experience

manager

Salary

  • salary

Responsibility

  • managing learning and engagement projects through clear and measurable plans
  • ensure smooth and efficient operations within the designated unit, adhering to all relevant policies and procedures
  • delivering engaging workshops that inspire participation
  • monitor key performance indicators related to guest satisfaction and operational efficiency
  • coaching line managers to maximise employee engagement
  • identify and implement process improvements to enhance operational effectiveness
  • supporting Client Service Partners in coordinating learning activities
  • coordinate with internal departments to ensure timely resolution of guest issues

team leader

Responsibility

  • developing strong relationship with your team members along with leading, training and motivating them
  • inspiring and leading the team to deliver outstanding client services, including reservations and restaurant hosting
  • organising and executing job chats and monitoring the performance of your team
  • handling client enquiries efficiently and effectively
  • building a strong relationship with your client, management and other Service Partners within the building
  • identifying and resolving client issues proactively to ensure high satisfaction
  • proactively communicating with the Management Team, the Client and other Stakeholders
  • building strong, trusting relationships with key stakeholders

admin assistant

Language

  • english

Responsibility

  • contract expenditure reporting
  • quotes & Invoicing
  • email management / Purchasing requests
  • source items of purchase as requested by Guest Services Manager or Client
  • PO tracking & note taking
  • remittance & Payment reporting / Monthly / Quarterly
  • foodbuy Purchasing / Invoice approval
  • timesheet processing

events coordinator

Language

  • english

Responsibility

  • managing multiple inboxes and calendars, ensuring smooth communication and scheduling
  • qualifying meeting requests with the Director, prioritising client and stakeholder needs
  • organising pre-meetings to set the stage for successful events
  • maintaining an up-to-date booking system with accurate event details
  • coordinating logistics, including room bookings, catering, visitor badges, and parking
  • processing billing information promptly and accurately in the system
  • preparing the facility for events, ensuring everything is ready on the day
  • welcoming guests to the Innovation Hub, providing a warm and professional experience

deputy manager

Responsibility

  • displaying a hands-on approach, assisting the team during core hours as and when required
  • taking personal ownership and responsibility for the standards of service delivered at the client locations
  • assisting the Guest Services Manager with HR-related matters
  • actively demonstrating people management skills, leadership, and development of the team
  • proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
  • working with the Guest Services Manager and Supervisors to ensure excellent reporting and account management disciplines are maintained at all times, and guest and customer services are enhanced
  • exceeding client and guest expectation, and actively promoting a client-centred environment by regular coaching sessions with each team member to promote core operational standards

Requirements

  • you will play a crucial role in supporting the Guest Services Manager in the management of a fun, loving, innovative team of 16 Rapport Ambassadors across the various client’s buildings, supporting the front-of-house operations, ensuring the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures
  • this is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building
  • you will be an integral part of a highly professional team focused on delivering the highest levels of client care, outstanding service and memorable experiences to all internal employees, clients, and directors

reception manager

Salary

  • salary

Responsibility

  • ensure smooth and efficient operations within the designated unit, adhering to all relevant policies and procedures
  • monitor key performance indicators related to guest satisfaction and operational efficiency
  • identify and implement process improvements to enhance operational effectiveness
  • coordinate with internal departments to ensure timely resolution of guest issues
  • support Recruitment and HR activities, including onboarding, training, coaching, managing rotas, addressing underperformance, and conducting development reviews
  • lead initiatives to enhance team engagement and morale
  • develop and maintain accurate reporting on guest satisfaction and operational performance
  • facilitate feedback sessions to continuously improve service quality

regional manager

Responsibility

  • set the standard of customer care, aligning Rapport best practices with local requirements
  • build strong understanding of client preferences and communication styles
  • establish and maintain effective service management systems with clear measures and SLAs
  • lead regular Finance and SLA meetings with clients and stakeholders
  • monitor service quality through audits, observations, and feedback, reporting results regularly
  • keep abreast of market trends in customer service and recommend enhancements
  • act as a trusted partner and main contact for all areas of client service and interaction
  • oversee all service delivery, driving improvements and enhancing our reputation

service manager

Salary

  • salary

Changes in earnings for the position receptionist

0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2024
2025

Changes in earnings for the position team leader

0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2024
2025

Data based on job offers published by the company

Earnings on positions in RAPPORT

Average salary in this position
Average salary in this position in the country
admin assistant
1644 £
29%
2111 £
deputy manager
3500 £
-18%
2885 £
events coordinator
3083 £
-26%
2312 £
manager
3958 £
-15%
3382 £
reception manager
5416 £
-49%
2782 £
receptionist
2522 £
-22%
1988 £
regional manager
5546 £
-23%
4273 £
service manager
4166 £
-8%
3843 £
team leader
3077 £
-15%
2642 £

National average salary

2950 £

Average salary in this company

3019 £