PPL PRS Salary

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MERCURY PLACE ST. GEORGE STREET LEICESTER LE1 1QG ENGLAND

https://pplprs.co.uk

TIN: 10376001

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PPL PRS
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Premium profile inactive

£ 3750

Median salary at PPL PRS

£ 1882 Lowest salary

£ 3173 The average salary

£ 4166 Highest salary

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Working hours

Responsibility

we’re on the lookout for a new Customer Service Team Manager to join the Customer Services Team
you will
to ensure customers are licensed under the appropriate tariff minimising errors through effective coaching and support for the team members
to monitor the quality of the team’s customer calls and develop actions to improve service standards
the role of the Customer Service Team Manager is an active role where you will manage, lead and motivate a team of people, optimising individual and team performance whilst delivering excellent customer service
to lead the team to achieve all revenue targets and KPIs
to oversee the desktop licencing audits completed by the team to ensure accurate usage of music is declared by customers and correct tariffs are used, where appropriate
to build and demonstrate business expertise and contribute to continuous improvement of licensing processes