PPL PRS

Responsibility

• at PPL PRS, we are passionate about music
• we love to make sure singer-songwriters and performers are fairly rewarded for their work
• we are transforming music licensing in the UK with the launch of TheMusicLicence
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• you will also develop and maintain excellent business relationships with Live Music customers through regular contact e.g
• phone, email, face to face
• PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world
• we are looking for someone who is able to work on their own initiative, be commercially aware and results driven
• we want you to have
• customer focus
• as Live Music Account Manager you will manage a portfolio of High value Live Music customers and University accounts in order to support achievement of revenue and growth targets and customer retention
• to manage a portfolio of high-profile and highest value Live customer accounts
• to monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements
• to educate and advise customers, positively reinforcing the benefits of Live music
• work alongside the collections and enforcement team to ensure all of your accounts are fully up to date with payments and debt owed and assist with contact and resolve where required
• growth Opportunities
• to maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required
• to help with any training and coaching requirements where required for the Live Music advisors and with new staff arrivals
• maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required

Earnings for position account manager

Responsibility

• we’re on the lookout for a new Office Manager to join the HR/ Facilities Team
• you will
• a. Negotiating contract and level of service with H&S consultants according to business needs
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• b. Recruiting for and providing H&S training to staff as and when required to do so
• the role of the Office Manager is an active role where you will lead facilities and services for all departments, as required, and in accordance with budget, objectives & priorities
• d
• you'll also manage the Receptionist and will provide excellent Customer service to the business when undertaking the day-to-day facilities requests and ensuring the building is maintained to a high standard
• to liaise with legal dept. in order to effectively negotiate contracts ensuring that they meet standards and are cost effective
• ensure efficient and effective management of security to our demise within the building. To include management of access control system & CCTV and contractor that provides them. CCTV to be managed / accessed in line with company policy
• to provide input into quarterly / annual budget planning for facilities ensuring that all departmental costs are maintained within agreed budget
• please read the attached job description for more information
• to manage contracts with and contract renewals for all services provided by 3rd parties including but not limited to Cleaning contractors, M&E, Audio/Visual, Security, Vending & Car Leasing
• you will have
• if you’re someone who prides yourself on being results-driven, motivated and passionate, whilst understanding how the business and TheMusicLicence operates – this role is for you! The team you will be joining is a group of fun, hardworking, vibrant, energetic, and hardworking characters
• to conduct visual audits and periodic checks and maintain corresponding records as required in order to comply with statutory obligations and to take corrective actions where necessary including preventative maintenance plane, modified designs and replacement proposals
• A proven track record in Facilities as a supervisor or above
• to manage and implement all office refurbishments, projects and office moves as required causing minimal disturbance to staff and business operations and are delivered to the agreed programme schedules
• knowledge of the H&S at Work Act 1974 and other relevant statutory legislation relating to building management within an office environment
• to successfully manage Receptionist as part of facilities team, ensuring that services are run / provided in an effective, efficient manner
• attend tenant meetings, raising any relevant issues. Maintain good relationships with other tenants allowing for quick resolution of any issues that may arise
• to ensure that office interiors and surrounds are kept in good repair & maintained to high standard in keeping with company’s / landlord’s requirements – create & use periodic checklists to check state of repair and engage relevant contractors to carry out works according to requirements and budget
• c. Carry out, update and publish Risk Assessments for all staff to see
• to possess a working knowledge of Health & Safety risk criteria

Earnings for position office manager

Responsibility

• to manage the performance and development of direct reports. To mentor and support relevant others as required
• to provide finance and management information input to the Parent Companies organisations, as required
• to prepare key reports for Working Groups and Board Meetings
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• provision of ad hoc analysis required by key stakeholders
• to undertake appropriate projects and Finance Directorate initiatives as required from time to time by the Head of Finance
• to be responsible for the preparation of budgeting, reporting, and forecasting for the organisation
• this role positions finance as the enabler to ensure that maximum return on the organisation’s investment is achieved through value-adding financial analysis as well as business evaluation and insight
• support production of ad hoc analysis as required by Shareholder Companies

Earnings for position finance business partner

Responsibility

• we are looking for a Collections and Recoveries Adviser to join the Collections team at PPLPRS
• to collect outstanding payments on mid to high value overdue accounts whilst providing excellent customer service to licensees
• support processes on low value accounts resolving queries and customer contact as requested to target customer payments
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• to maintain/improve debtor days for maximum cash flow and minimum bad debt
• you will
• actively manage assigned overdue accounts. This will include
• use objection handling techniques to proactively resolve any customer queries or objections
• proactively contacting customers with outstanding invoices for licence fees
• receiving customer calls for payment or disputes
• as a Collections & Recoveries Adviser, you will be responsible for collecting outstanding payments on mid to high value overdue accounts whilst providing excellent customer service to licensees
• processing card payments or setting up DD
• the Collections and Recoveries team are looking for a Collections & Recoveries Adviser to join the team
• you will support processes on lower value accounts, resolving queries and contacting customers as requested with the aim to target customer payments
• liaise with key stakeholders including the Enforcement and Infringement Team, Third parties and other internal departments regarding different queries
• objection handling to ensure customers understand the need and benefits of the music licence, ensuring licence fee payment
• being aware of the impact of instalments and/or customer service quality on debtor days
• proactively contact customers and handle inbound customer contact with outstanding invoices for licence fees with the aim to gain payment from the customer
• liaising with third parties regarding customer queries
• educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
• raising concerns with respect to doubtful / bad debt
• respond to customer queries and ensure timely resolution of complaints, pausing / stalling the dunning cycle and escalating where necessary
• deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
• monitor and analyse customer accounts for non-payments, delayed payments and other irregularities and provide insights to the Finance team
• you will have
• minimum of 1-2 years’ experience within a phone-based customer contact team
• in conjunction with the Team Manager, validate and evaluate customer debt through cost/ benefit analysis in order to decide the most appropriate strategy
• respond to customer queries regarding payment plan modifications and inform customers of status including rejections where necessary
• reduce the level of unresolved queries by responding to customers and Debt Collection Agencies in a prompt and decisive manner
• competent numeracy, verbal and written communication skills
• write off bad debt within authorised threshold, ensuring it is the only option and relevant supporting documentation exists

Responsibility

• at PPL PRS, we are passionate about music
• we love to make sure singer-songwriters and performers are fairly rewarded for their work
• we are transforming music licensing in the UK with the launch of TheMusicLicence
  Show more +13
• you will also develop and maintain excellent business relationships with Live Music customers through regular contact e.g
• phone, email, face to face
• PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world
• we are looking for someone who is able to work on their own initiative, be commercially aware and results driven
• we want you to have
• customer focus
• as Live Music Account Manager you will manage a portfolio of High value Live Music customers and University accounts in order to support achievement of revenue and growth targets and customer retention
• to manage a portfolio of high-profile and highest value Live customer accounts
• to monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements
• to educate and advise customers, positively reinforcing the benefits of Live music
• growth Opportunities
• to maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required
• to help with any training and coaching requirements where required for the Live Music advisors and with new staff arrivals