ONESAVINGS BANK PLC is looking for employees for positions:
hr advisor
Responsibility
providing a proactive and professional HR advisory service to line managers
build, develop and maintain effective working relationships with stakeholders to understand current business priorities and associated risks and opportunities
ensuring all employee relations situations are managed in line with employment legislation, ACAS guidelines and the relevant OSB policies and procedures
support line managers in delivering effective and robust appraisal, probation and performance management processes
undertake all maternity, paternity and other family policy meetings with employees plus associated administration
this is a 6 month Fixed Term Contract
proactively support on flexible working requests and manage sickness absences, providing appropriate support and ensuring administration is accurate and kept up to date
Requirements
previous work experience in a HR advisory or equivalent role is essential
knowledge of an HR system is essential, Ceridian Day force would be desirable
strong track record of managing employee relations
intermediate knowledge of generalist employment law and employee benefits are essential
strong communication skills
CIPD qualification
what to do next
if shortlisted from your initial application we operate a personalised recruitment process
sales coordinator
Working hours
full-time
Requirements
experience of working in a customer service environment with a confident telephone manner is essential
experience of working in asset finance market is essential
strong attention to detail is essential
strong communication skills, both verbal and written are essential
ability to prioritise and organise workload is essential
what to do next
if shortlisted from your initial application we operate a personalised recruitment process
Responsibility
receiving calls, providing information to the brokers and deal effectively with any queries they have and provide excellent customer service at all times
inputting proposals onto our operating system to include all required information, credit searches and valuations
team manager
Working hours
full-time
permanent
Responsibility
managing the Group's response to complaints raised regarding our Savings proposition and be an SME with regards to Savings operation
ensuring excellent customer service is provided to complainants and ensure they are aware of the of the Bank's complaints procedures
leading, managing and motivating a team to provide a high-quality professional service to customers and ensure that all enquiries and complaints from customers are dealt with efficiently, professionally and in line with the FCA's DISP rules
ensuring key risk areas identified from Level 1 Quality Checks and development plans are documented to support the ongoing development of the team
line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment Prepare and provide regular reporting / status reports against agreed delivery timelines and actions, clearly documenting progress, any risks & issues against the delivery
complete Payout Activities to support the activation of contracts and complete and associated checks completion Support the Head of Operations when required and appropriate
ensure that all key controls are adhered to including working within the relevant procedures and that all documentation has been fully completed and signed as required
Requirements
strong track record of complaints handling experience working in a financial services environment
previous experience of team management is essential
strong demonstrable experience of Savings products and processes
previous experience of coaching and developing direct reports is essential
minimum of two years' experience of working in a Payout role, within the Asset Finance market is essential
excellent organisation skills
excellent knowledge of administration processes is essential
previous experience with line management and the ability to provide coaching, feedback and development plans
senior designer
Working hours
full-time
Responsibility
develop and maintain an understanding of data across key business areas, systems, processes and business relationships
be a champion for Data and the best use of our Group data resources in support of business objectives
working with Business Solution Architects to understand the direction of the business and to be proactive in suggesting and designing solutions that enhance our business offering and proactively engage with the business regarding projects and ensure that Data principles are being adhered to
work with the Data Architects, Data Owners and Data Stewards to ensure the opportunities and impacts of new features are fully exploited and understood, and contribute to the creation, maintenance, promotion and use of metadata resources such as Data Dictionaries and Data Lineages
proactively engage with the business regarding projects and ensure that Data principles are being adhered to, and proactively identify improvements to data manipulation processes and systems, promoting Data architecture and best practise
Requirements
robust experience in data related activities such as analysis, data management and analytics
specialist knowledge of Data Architecture, Data Management, Data Modelling and Data Warehousing concepts
what to do next
if shortlisted from your initial application we operate a personalised recruitment process
finance manager
Working hours
full-time
Requirements
previous experience of asset finance is essential
previous experience financing hard assets is essential
previous experience of sales in asset finance would be advantageous
previous experience of dealing with customers and/or brokers via telephone is essential
possess demonstrable skills in time management and relationship building are essential
what to do next
if shortlisted from your initial application we operate a personalised recruitment process
Responsibility
chase pipeline of deals with the relevant broker/introducer contact to maximise conversion rates
receptionist
Working hours
full-time
Language
english
Requirements
previous experience in a busy Receptionist or Customer Service facing role is essential
A high standard of organisation and attention to detail
strong communication skills with the ability to build relationships at all levels
what to do next
if shortlisted from your initial application we operate a personalised recruitment process
Responsibility
taking responsibility for all incoming and outgoing post
head of finance
Working hours
full-time
Requirements
previous experience of dealing with senior stakeholders is essential
expert knowledge of how a Finance function within Financial Services operates front to back is essential
specialist knowledge of Finance processes and controls is essential
exceptional communication and stakeholder management skills are essential
advanced skills with respect to defining quality management reporting and the ability to mould output to the right level is essential
previous experience within Finance in roles that involve close partnering with business or functional teams to support in delivery of financial results, cost efficiency or change projects is essential
strong collaboration skills are essential
professional Finance Qualification is essential
Responsibility
support the development of business cases for the programme, including evaluating costs and benefits, assessing risks and identifying potential savings or revenue opportunities. Monitor progress against these business cases
collaborate with Finance and other teams to provide meaningful financial and operational metrics and reports to senior management
ux designer
Working hours
permanent
Requirements
previous experience in, product design, human-centered design or user experience role
proficient in Figma , Adobe XD or Sketch
knowledgeable in creating wireframes, LoFi & HiFi mock-ups
great understanding of user research, information architecture and user journey
you have a keen eye for detail and place high value on design consistency
what to do next
if shortlisted from your initial application we operate a personalised recruitment process
programme manager
Working hours
full-time
Requirements
previous experience within the Financial Services sector in a Senior Project management role is essential
previous Line Management as a direct or matrix reporting line experience is essential
practical knowledge in importing data for use in reporting, spreadsheets, graphs and flow charts is essential
knowledge of both Programme and Project management methodologies including PRINCE2 and Agile is essential
what to do next
we also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves
Responsibility
organise assigned programme and processes for taking on new projects together with associated reporting on the status of the programme position
development manager
Working hours
full-time
Responsibility
ensure consistent brand and regulatory requirements are implemented across all delivery channels
working closely with the Change team in the management and implementation of all savings related activities and work streams
acting as the Savings subject matter expert for any VoC customer insight work
build and maintain a strong relationship with the NSSL savings team ensuring continuous improvement to the savings proposition and customer journey
working with the Group Head of Savings Proposition in the development and delivery of the OSB Savings Brands across the Kent Reliance and Charter Savings Bank savings strategy
working with the Group Head of Savings Proposition in the development and delivery of the OSB Savings Brands with a focus on the Kent Reliance savings strategy
working closely with teams from across the group including Operations, Compliance, Change, Financial Crime, Risk, Marketing and Finance with the delivery of business objectives
managing the compilation and submission of all dashboards to business deadlines, ensuring accuracy and highlighting any areas of concern at the earliest opportunity
Requirements
robust knowledge of the Savings industry and UK Savings Market
previous experience undertaking a proposition management role within a FCA regulated business is essential
previous experience undertaking a proposition management role within a FCA regulated business
previous experience in managing project delivery across multiple sites is essential
strong understanding of Consumer Duty and experience in improving the customer journey
robust understanding of the Savings industries is essential
previous and demonstrable experience in managing project delivery across multiple sites
ability to build strong stakeholder relationships and clearly communicate requirements