MOOT

Responsibility

• support the business with daily queries and calls across different platforms
• ensure our customers are updated every step of the way during their customer journey
• liaise with courier services to ensure that deliveries and collections meet the customer expectations and process a claim, if necessary
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• support trade to give a VIP experience to Influencers
• support Warehouse accordingly with returns
• contact customers verbally when it’s easier to resolve than a written response
• inform our customers on out of stock items and action return items
• process any new orders with the necessary discount
• leave clear and accurate notes on all in-house systems to reflect what action has been taken
• going above and beyond when dealing with damaged, faulty and missing orders once investigated, arrange a collection, replacement / refund to reinstall faith with the customer

Requirements

• proven experience as a Sales Advisor or other Customer Service role
• able to balance a customer-orientated and a results-driven approach
• professionalism and outgoing personality
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• excellent communication and interpersonal skills
• customer service: 1 year

Earnings for position manager

Responsibility

• MOOT provides AI driven tools for ecommerce retailers to help drive greater insight, automation and profitability
• MOOT is one of the UK's most exciting and fastest-growing technology companies, responsible for working with brands such as BET 365, FFS Beauty, Revive Collagen, House Beautiful and ASOS to name a few
• who is MOOT?
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• the business has seen incredible growth over the last 2 years and is looking to continue this with the ambition of driving significant sales into 2023
• the individual will bring a wealth of agency or advertising knowledge to MOOT in all things programmatic
• this role will be part of our MOOT Ascend team, who have earned a reputation for helping brands succeed using digital media
• providing performance marketing solutions across social media, paid search, and influencers, our team will deliver scalable results which deliver to the brand's commercial objectives
• execute out-bound call campaigns to prospective advertiser clients, educating them on our product and service offerings
• generate high quality meetings for specific partners utilising targeted messaging and proven sales techniques
• this is an outstanding opportunity for a Senior Sales Executive to long term lead their own team of individuals with different levels of experience
• what are we recruiting for?
• prepare and deliver appropriate presentations on products and services
• your role is to support our initiative, we are looking for a bright, proactive, and passionate individual to join the team and help take us to the next level and support our growth plans by discovering and pursuing new sales prospects
• follow-up, nurture and qualify in-bound web, call or email inquiries
• negotiate/close deals and handle complaints or objections
• what will you be doing?
• collaborate with team members to achieve better results
• build a working knowledge and become an expert on our products, services, and competitors

Responsibility

• actively seek out new sales opportunities and generate leads through networking, cold calling, social media, trade organisations, etc
• prospect, qualify, and convert new leads into sales
• respond to and engage with inbound leads
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• manage, develop, and maximise existing client base
• prepare quotes, style guides, interior design support, mood boards and presentations for client projects working with costs and project budgets
• assist in planning and preparing relevant marketing materials for an existing client base
• work towards monthly sales and margin targets
• customer service for existing clients, managing and resolving any issues quickly and efficiently
• maintain an up-to-date sales pipeline and manage CRM
• work with the buying team to source bespoke products
• ensure customer satisfaction is achieved
• competitor analysis of product ranges and pricing, keeping the Product Team up to date with changes in the market

Responsibility

• our technology provides eCommerce as a service and all the tools necessary to enable scale
• this role will form an integral part of our tech team helping with all things SaaS and product
• MOOT is one of the UK's most exciting and fastest-growing technology companies, responsible for working with brands such as BET 365, FFS Beauty, Revive Collagen, House Beautiful, and ASOS to name a few
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• who is MOOT?
• the business has seen incredible growth over the last 4 years and is looking to continue this with the ambition of driving significant sales into 2023
• working closely with the business to translate requirements into deliverable features
• establishing clear data contracts with the front-end developers on the team in order to deliver a concise API
• what are we recruiting for?
• as the business scales, we’re looking for new doers, collaborators, and innovators to join in uniting the people and technology that move the world as the market leader in their space
• developing solutions with a heavy focus on domain-driven design and durable workflows
• producing high-quality, tested code in line with a shared set of coding standards
• this role will involve working with our small but growing team of backend developers to deliver the API and background services that underpin our SaaS product
• working with monitoring, logging, and tracing solutions in order to continually measure performance
• what will you be doing?